Everything connected - no internet

[Sophievd03]

I have troubleshooted and the app says everything is fine. On the router the light for internet is not even on. But the green light for WiFi is on. However none of my devices are able to connect. I get served with the diagnostics page everytime I try to connect to my WiFi. Please help. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147