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Discussion topic: Sky cancelled broadband, will take 7 days to reconnect

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This message was authored by: Steven3_1

Sky cancelled broadband, will take 7 days to reconnect

I recently scheduled a home move for the 17th of March, my internet at my current property was disconnected by mistake on the 18th of Feb leaving us without internet for a whole month, after ringing sky i was told i would have to set up all new internet but this will take 7 days to activate, if i already have all the equipment and line in place and was connected less the 24 hours ago, why can this not be reconnected quicker ? 

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This message was authored by: Chrisee

Re: Sky cancelled broadband, will take 7 days to reconnect

Posted by a Superuser, not a Sky employee. Find out more

@Steven3_1 the delay is down to Openreach who do the actual work 7 days is actually pretty fast.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Steven3_1

Re: Sky cancelled broadband, will take 7 days to reconnect

What is it they actually do ? 

 

As i said yesterday i was connected, and they disconnected me by mistake. 

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