Minimum Guaranteed Broadband Speed not being met

[BenW3]

I moved home and and made the switch from BT Full Fibre to Sky Superfast (part of a package including broadband, Sky TV & netflix). Got it all installed on the 19th Sept. I'm in a block of flats where there are several other Sky users.

Internets felt pretty sluggish since being installed so just been testing it. Sky's flagged an issue with it in my account, have done the tests and no improvement (meant to get 65.2 - 74.1 download speed with minimum guarantee of 58.8 but I've not hit higher than 55.6 at any point since installation).

Once I'd done the test I then received an unprompted email from Sky to 'offer me the right to exit'. Does this mean there is literally no way I can get improved internet without having to upgrade (which is what I'm assuming the email means by 'we'd love to talk to you about finding the right products that meet your needs')? I'm hoping that's not the case as it'll be pretty frustrating considering I've purchased the wider package on the premise of the offered speeds.

Thanks in advance for any guidance / help on this!

Ben

[cookiemonsteruk]

@BenW3 

If you have a black router could you post the statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also enter you full address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Chrisee]

@BenW3 that you have received that letter means Sky have raised theclower speed issue with Openreach who have come back and said that they cannot meet the speed guarantee thecdatabase promised. This used to be rare but we are seeing this more frequently as Openreach are unwilling to donwork on the copper network as they switch to full fibre.

Although Sky will release you from contract if you switch to any other ISP using the same line you will get the same result although they may still base their speed gurantee on the same database entry as Sky did. It is only worth moving if you have access to a different network like Virgin Media or can usexmobile broadband.