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Discussion topic: What's included in thebox with Sky Max router

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This message was authored by onthetoon This message was authored by: onthetoon

What's included in thebox with Sky Max router

 

 I have just received my Sky Max WiFi router. I understood that I would receive pods with it but there are none in the box. Also, I have not received a return label for my current router

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This message was authored by caesarome This message was authored by: caesarome

Re: What's included in thebox with Sky Max router

Posted by a Superuser, not a Sky employee. Find out more

@onthetoon wrote:

Also, I have not received a return label for my current router


If you have a printer then you can print this yourself to return via Royal Mail as this link will help you to do it:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: What's included in thebox with Sky Max router

Posted by a Superuser, not a Sky employee. Find out more

@onthetoon wrote:

 

 I have just received my Sky Max WiFi router. I understood that I would receive pods with it but there are none in the box. 


Sky does not ship any Max pods with the Max Hub.  A pod is claimable retrospectively under the terms of the Enhanced Wall to Wall WiFi Guarantee if the WiFi Max subscription supplement is included on the broadband account.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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