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Discussion topic: Trouble logging in to my account

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This message was authored by Thomas+Rogers This message was authored by: Thomas+Rogers

Trouble logging in to my account

I'm having trouble logging into my account 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Trouble logging in to my account

Posted by a Superuser, not a Sky employee. Find out more

@Thomas+Rogers  What's happening when you try and what if any error messages are you seeing 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


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Thomas+Rogers
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This message was authored by Thomas+Rogers This message was authored by: Thomas+Rogers

Re: Trouble logging in to my account

I have managed to log in but it shows an old address and says account closed 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Trouble logging in to my account

Posted by a Superuser, not a Sky employee. Find out more

@Thomas+Rogers If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/sky-id-start#M1014


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Trouble logging in to my account

Posted by a Superuser, not a Sky employee. Find out more

@GD1 @Daniel0210  can one of you move to account and billing please 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
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