Cost for returning sky broadband equipment via post

[sandeep14]

We surrendered the Sky broadband connection after the contract period got over, and Sky asked us to hand over the equipment at the post office. However, the post office is asking us to pay 17 pounds for this. Is this normal, or am I missing something?

[Daniel0210]

@sandeep14 

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[caesarome]

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@sandeep14 wrote:

However, the post office is asking us to pay 17 pounds for this. Is this normal, or am I missing something?

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Did you use the packaging Sky provided you with to return the equipment or did you use your own to print the return label ?