Discussion topic: Two month wait for set up in new house. Can I get a refund

This message was authored by: Gridlock · ‎05 Jan 2025

I moved house in 9 December 2923 and my install was cancelled on 27 December after the appointment was due to have taken place. They've now rebooked it for Feb 7th. I don't wish to pay for a service I don't have. I have no internet/wi fi. We need internet here for school and work. How do I get this sorted out? I'm really unhappy as it's costing me a lot extra on my phone bill to get data.

This message was authored by: PandJ2020 · ‎05 Jan 2025

Once it's working you can ask Sky for a credit if the autocompensation doesn't apply. (See https://www.sky.com/help/articles/auto-compensation)

It's presumably OpenReach's first available date. You can keep calling to see if they have a cancellation etc.

I am just another Sky customer and my views are my own

This message was authored by: Daniel0210 · ‎05 Jan 2025

@Gridlock

Any credit Sky apply will not be based on anyone not being able to work as Sky Broadband being discussed on the forum is a domestic service.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Two month wait for set up in new house. Can I get a refund

Two month wait for set up in new house. Can I get a refund

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