Fraudulent SKY application

[Greg861]

Hi, 

I've had a notification from my credit reference agency that a hard search has been carried out on my credit file from SKY UK Ltd. 

This was nit authorised by me. I have not tried to open an account with Sky. 

My credit reference agency have been notified and they also asked me to notify Sky. 

I have tried calling Sky but they won't speak to me because I don't have an account. 

How do I go about informing Sky asap so they don't open the fraudulent account? 

Thanks

Greg

[Mark39]

Probably best to write, not only because the other options require you to identify yourself as a customer, but also because a letter is more likely, IMHO, to find the appropriate department  Use the address from the complaints guide here: https://www.sky.com/help/articles/how-to-make-a-complaint#