Sky renewed my contract without contacting me

[JoeSmith]

I contacted Sky via on line assistant and eventually one of the team to discuss my contract which ran out on 1/1/2025. After various discussions I decided to cancel the contract when it ended, and asked the sky person to take this date as the start of my notice period, if I needed to serve notice. I checked today and my bill for the coming months was still showing, so I cjhecked my contratct and found it has been renewed till 1/1/2026 without any discussion or agreement with me, and at a slightly higher price than I have been paying. I have tried today for hours on end to contract them via the App, via e-mail and via the phone. The phone one telling me how good sky were and that although my request was to cancel Sky - that I have a new improved contract. Surely this action is fraudeulant, I am a disabled person who has mobility issues and my TV is my companion through the days, but I am struggling to pay £109 per month and hence I was looking to cut my bills and Sky is the only one that I can change. 

[PandJ2020]

When did you cancel and did you receive confirmation?  Remember billing continues as normal during your notice period.

'Renewing to 1/1/26 wouldn't make sense as contracts are now 2 years'.

[mgammans]

Hi, the same thing has happened to me, my contact was due to end in mid January, but now has an end date in January 2026

[caesarome]

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@mgammans wrote:

Hi, the same thing has happened to me, my contact was due to end in mid January, but now has an end date in January 2026

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Have they renewed it or have they said in the email/letter that if you do not do anything then it will be renewed so if you want to cancel you would need to contact them and give the required notice.

[PandJ2020]

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@mgammans wrote:

Hi, the same thing has happened to me, my contact was due to end in mid January, but now has an end date in January 2026

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Contracts don't have end dates.  They only end once you give notice to leave.

However, discounts do have end dates.  You need to check what they've sent as they should not be extending any minimum term without your agreement.

[mirdragon]

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@PandJ2020 wrote:

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@mgammans wrote:

Hi, the same thing has happened to me, my contact was due to end in mid January, but now has an end date in January 2026

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Contracts don't have end dates.  They only end once you give notice to leave.

However, discounts do have end dates.  You need to check what they've sent as they should not be extending any minimum term without your agreement.

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If contracts don't have end dates, then why do they saying you are under contract until such and such a date?

I keep getting notifications my contract is ending via the app and to look at the renewal offer

[PandJ2020]

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@mirdragon wrote:

If contracts don't have end dates, then why do they saying you are under contract until such and such a date?

I keep getting notifications my contract is ending via the app and to look at the renewal offer

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It's a stupid phrase, but industry standard.  Having discounts is called 'in contract' but even 'out of contract' the terms and conditions (i.e. Contract) very much do apply.  The only time you don't have a contract is when you leave (by taking positive action - the overriding contract does stop).