Discussion topic: Sky Cinema "offer" bait and switch
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Message posted on 05 Jan 2025 05:28 PM
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Sky Cinema "offer" bait and switch
Got an email offer the offer the other month. What it was supposed to be was one month of Sky Cinema free, then 6 months at £6 per month. Now my free period is expired I seemed to be being charged £12 instead of £6. Just had a look at my contract online, and for some reason it's saying two months of free Sky Cinema, then that's it.. That is not what I signed up to.
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All Replies
Message posted on 05 Jan 2025 05:32 PM
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Re: Sky Cinema "offer" bait and switch
What did Sky say when you asked them what's going on?
Message posted on 05 Jan 2025 05:38 PM
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Re: Sky Cinema "offer" bait and switch
I tried going through the chat bot and got nowhere. Online messaging isn't available right now.
Message posted on 05 Jan 2025 05:48 PM
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Re: Sky Cinema "offer" bait and switch
@Bungle1973 wrote:
I tried going through the chat bot and got nowhere. Online messaging isn't available right now.
Call?
Message posted on 05 Jan 2025 05:49 PM
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Re: Sky Cinema "offer" bait and switch
I don't like speaking to people on the phone. I'd rather do it online.
Message posted on 05 Jan 2025 06:08 PM
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Re: Sky Cinema "offer" bait and switch
@Bungle1973 Did you receive an email from Skt with the subject line "Confirming your Sky offer" (or similar)?
if so, it should have the terms, dates & prices of your offer. Does the email reflect what you believe you agreed to?
Message posted on 05 Jan 2025 06:34 PM
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Re: Sky Cinema "offer" bait and switch
@CoffeeDrinker wrote:@Bungle1973 Did you receive an email from Skt with the subject line "Confirming your Sky offer" (or similar)?
if so, it should have the terms, dates & prices of your offer. Does the email reflect what you believe you agreed to?
In addition to this, if you any reason you don't have the email Sky sent when you tool up the offer, all correspondance Sky send and all contracts are available via the Message Centre of your My Sky account so you can double check there as well: https://www.sky.com/mymessages
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Message posted on 05 Jan 2025 07:14 PM
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Re: Sky Cinema "offer" bait and switch
It says....
[qoute]
Here's what you've changed
Your Sky TV
Sky Cinema
£13.00
Sky Cinema 2 months discount
-£13.00
Sky Cinema net price
£0.00"
But that is not what I signed up to.............
I took a screenshot of the email but I can't post it because I can't work out how!
Message posted on 05 Jan 2025 07:20 PM
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Re: Sky Cinema "offer" bait and switch
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