08 Dec 2023 11:56 AM
Ive just had a text to say i must return sky equipment but ive not been sent anything to return it in
08 Dec 2023 12:29 PM
Posted by a Superuser, not a Sky employee. Find out moreSky+ equipment out of contract does not need returning to Sky!!!
08 Dec 2023 12:44 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat equipment @Sally41 As @Annie+UK has stated Sky+ equipment doesn't need returning.
Sky should send out returns packaging near the end of the cancellation period, [14 days for broadband hub and 31 days for Sky Q boxes] to the address that the subscription was registered at.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
08 Dec 2023 04:01 PM
Posted by a Superuser, not a Sky employee. Find out moreSky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:
https://www.sky.com/help/articles/return-tv-broadband
Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion