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Discussion topic: I cannot put my bank details into skyID I keep getting error message. Can anyone help

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This message was authored by Revolver1989 This message was authored by: Revolver1989

I cannot put my bank details into skyID I keep getting error message. Can anyone help

I have old sky ID I rarely used  But recently signed up with door sales guy for sky tw and broadband. I tried to put bank details into SKY ID and it will not let me ? 

Any help as the SKY bot aid was as useful as a cok flavoured lollipop

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This message was authored by GD1 This message was authored by: GD1

Re: I cannot put my bank details into skyID I keep getting error message. Can anyone help

Posted by a Superuser, not a Sky employee. Find out more

@Revolver1989 As you left Sky and then returned after being away for more than a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to first remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Revolver1989
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This message was authored by Revolver1989 This message was authored by: Revolver1989

Re: I cannot put my bank details into skyID I keep getting error message. Can anyone help

Beautiful 😍 

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