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Discussion topic: Billing problem from abroad1

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This message was authored by Jan1tP This message was authored by: Jan1tP

Billing problem from abroad1

I am abroad and my credit card is compromised so I have closed it. This is the one I use on my Sky account. The chat bot is useless and I can't find an answer to my problem, which is... I can't get the Sky site to accept another card from abroad an Sky are threatening to withdraw my services because the payment is overdue. I have changed the card details to DD on the site but, well, computer says no when it comes to sorting out the bill for this month. Please help!

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Jan1tP
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This message was authored by Jan1tP This message was authored by: Jan1tP

Speak to Sky from abroad using WhatsApp

Hi

 

I have quite a complicated query and the bot keeps apologizing that it can't help but then dumps the query. I need a human. There are no email addresses, I can't get phone access, (I am off the coast of South America), and Sky are threatening to remove my services after umpteen years.

 

Is there a WhatsApp or an email address?

This message was authored by Mark39 This message was authored by: Mark39

Re: Speak to Sky from abroad using WhatsApp

Posted by a Superuser, not a Sky employee. Find out more

There's no email address. I believe Sky have a presence on WhatsApp but I don't know how to access it. You could try their Twitter/X feed or Facebook Messenger. 

 

Or if you tell us about your query we may be able to guide you?

This message was authored by GD1 This message was authored by: GD1

Re: Speak to Sky from abroad using WhatsApp

Posted by a Superuser, not a Sky employee. Find out more

@Jan1tP  I'm not sure why you created 2 seperate threads for this issue, both have been merged for continuity.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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