15 Nov 2023 09:15 PM
Hi, having a lot of channels affected by problem with satellite signal. Have tried the 'restart' trick but no success. What's the best way to fix???
15 Nov 2023 09:29 PMPosted by a Superuser, not a Sky employee. Find out more
@Tom154 You've posted in the accessibility forum which is not for these issues.
Which box do you have Sky+ or Sky Q?
15 Nov 2023 10:55 PMPosted by a Superuser, not a Sky employee. Find out more
As you haven't told us whether you have Sky Q or Sky+ here is the advice for both…
Sky Q ~ If it displays no satellite signal take a look at the troubleshooting here
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.
Sky+ ~ Sky no longer deploy an engineer for Sky+ / Sky+HD issues. If it’s a dish issue you will need to contact a local independent satellite engineer to investigate at your own expense. The exception to this is if you already have Sky Protect cover through Domestic and General Insurance whereby you can still contact D&G and request attendance.
No problem. Browse or search to find help, or start a new discussion on Community.
Search Sky Community
Start a new discussion
On average, new discussions are replied to by our users within 5 hoursNew Discussion