Sky witness goes black

[Crookshanks]

Why has it not been fixed?!

[MarkGoldsmith]

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@Crookshanks wrote:

Why has it not been fixed?!

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Clearly the fix isn't that simple as we would think. 

[MARIO3008]

Hi has anyone been able to view Chicago pd Season 12 episodes 5 and 6 without a black screen cannot seem to watch after first adds without black screen.

[caesarome]

@MARIO3008 

Nobody has so please see the post marked as the answer as it is in the process of being fixed.

[Tarnya242]

Am having the same problem as the other customers on here with chicago pd episodes 5& 6 again this week this isn't at all good  at all as paying for this service , I hope this gets sorted once and for all 

[Elliej82]

Has this been fixed now? As it's the same with the current episode - s12 e6

[Gavin+Noble]

@Elliej82 If you're still getting the issue then I'm going to take a wild stab and say no, it hasn't been fixed! 

[Admax-]

Hi, trying to watch the latest 2 episodes of Chicago PD through stream but after about 15 mins in on both episodes, after the ads, the picture disappears and only sound remains. The ads after that point are visible just not the program. Everything else we watch is fine, so not a broadband issue nor leads or anything like that.

The same thing happened using our other puck too....only on this program.

Any help greatly appreciated 

[Gavin+Noble]

@Admax- It's an issue affecting many more and is awaiting Sky to fix it. No help I know but it's all there is to say. 

[David89898989]

When watching shows from my playlist on Sky Witness and I skip adverts the picture goes black but sound remains. 

Even when I restart the program, or delete from playlist to rewatch, the picture remains black. 

This only happens on Sky Witness 

[Admax-]

Thank you, funnily enough, despite a negative result from the search function I stumbled across an identical post with about 140 odd other people who have questioned it. 
Fingers crossed it resolves soon, need my PD fix 😁

[Ezlc]

I reported it to sky by email also and got a reply saying to reboot our tv and puck, thought they knew this was a sky issue?

[Ezlc]

Do you know when this will be rectified please? 

[lettice]

Is this on Chicago S12 ep 5 and 6?
There is a known bug with those two episodes.

If not those, what other programme episodes are you seeing it on?

[David89898989]

Yes, both episodes. It also happened on Chicago Med but going back to the start and watching without skipping adverts resolved it for Med. 

Any idea how I can watch the episodes of PD?