Chicago pd s12 e5

[RisaUnicorn]

I had it and now have the same with episode 6. This is really annoying as that is now to episodes back to back.

[Candice91]

Hi mine keeps doing the same as everyone else back screen with sound for episodes 5 and 6 when will they be fixed please?

[Kt41]

So last week I missed the episode due to it blacking out and only having sound. This week exactly the same thing at exactly the same time,up to the first ad break! This has not been fix and now I can't even get onto my sky account as it won't except my postcode!!! All the money we pay every month to sky and the service is shocking atm. 

[EC12]

Sky Atlantic Chicago PD. Problem continue with no picture  Series 12 episode 5 and 6 .  Picture there until about 15 minutes into programme.  Advertisements have picture

[Alexb3]

Hey guys,

I've been having the same issue. I spoke to sky  they gave me uhd pack for free for two months. Once they have done that search for Chicago pd and you'll see a setting symbol above the episode select UHD and it works. I would suggest doing this as they have no idea when or if it will be fixed as it's a broadcaster issue. 

[Sara1963]

Same, it's really disappointing as me and my husband really enjoy the series but because of work cannot watch it at the viewing time ! Maybe if they repeat it at another time slot that may help 

[Stephen+Mourton]

@EC12   Have you tried a reset.  Go to Settings, System management and select Reset (not Factory reset) or just unplug from the power wait a minute or so and turn back on.

[caesarome]

@Sara1963 

The episodes work fine via Sky Go if that helps.

[Rosalexismc]

For two weeks Chicago P.D. On Sky Witness playing  from Playlist screen goes black with sound after second ad break ( I fast forward ads I'm , supposed to have ad free viewing but when I fast forward it tells me I don't have this service. 
Also RTE ONE glitching , Virgin Media One 

has been having problems too

[Gavin+Noble]

@Rosalexismc Sounds like you're the latest victim of the issue in this thread:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

We customers think it's Prime Video causing the issue so try logging out of that app and restarting the TV. It seems to stop it from happening unless you sign back into Prime and forget to log out. 

We are awaiting a fix. Been nearly two months since I first raised it with Sky. 

[MarkGoldsmith]

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@Gavin+Noble wrote:

@Rosalexismc Sounds like you're the latest victim of the issue in this thread:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

We customers think it's Prime Video causing the issue so try logging out of that app and restarting the TV. It seems to stop it from happening unless you sign back into Prime and forget to log out. 

We are awaiting a fix. Been nearly two months since I first raised it with Sky. 

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@Gavin+Noble i don't think its related to the issue you are referencing. Its related to another issue with the HD only version of Chicago PD episodes having an issue on Sky Stream and Sky Glass only.

@Rosalexismc Take a look at this thread https://helpforum.sky.com/t5/What-s-On/Chicago-pd-s12-e5/m-p/5005437#M156565. The current workaround  whilst Sky try and fix the issue is to watch them via Sky Go where the episodes are working correctly.

[Gavin+Noble]

@MarkGoldsmith Sorry to disagree with you but it did sound exactly like the issue I highlighted with the screen going black with sound. It happened regularly to those of us affected when watching Playlist, Continue Watching, live TV or via an app until we stumbled across the Prime Video workaround. 

[Kt41]

What i don't understand is i can watch it on sky go with no problems, but on my sky glass it goes wrong!! 

[oj01]

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@Kt41 wrote:

What i don't understand is i can watch it on sky go with no problems, but on my sky glass it goes wrong!! 

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Because it's a different file. The version that downloads to Sky+HD/Sky Q works too.

[MarkGoldsmith]

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@Gavin+Noble wrote:

@MarkGoldsmith Sorry to disagree with you but it did sound exactly like the issue I highlighted with the screen going black with sound. It happened regularly to those of us affected when watching Playlist, Continue Watching, live TV or via an app until we stumbled across the Prime Video workaround. 

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Except there is a known issue and big thread specifically for issues with the picture going in the middle of the latest 2 episodes of Chicago PD on Sky Stream and Sky Glass and the OP specifically mentions this issue with Chicago PD.