Again another episode we can't watch because of the black screen. This is the 3rd episode now and is so frustrating. When will the issue be fixed please? We pay for a streaming service and only the ads are showing. Sky stream really isn't as good as Sky Q as we don't get many channels so the ones we do have should at least be fixed asap and working otherwise why are we paying the amount we pay?
See the post temporarily showing as the answer. Sky have people working on it. There is unlikely to be another update until there's something worthwhile to report.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Anyone else losing picture while watching Chicago PD? Happened last week and it's done it again. Gets so far into the program then it's a black screen but can still hear
Chicago pd ... plays to the first ads and then black screen audio is fine.
Same happened with episode 5 last week.
Plays fine on sky go.
The other Chicago med and fire are fine.
What's going on with PD?
Thanks
Amanda
Have moved your post to this ongoing issue thread.
Read the other posts on here and the answered post from Sky.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
Anyone else losing picture while watching Chicago PD? Happened last week and it's done it again. Gets so far into the program then it's a black screen but can still hear
Have moved your post to this ongoing issue thread.
Read the other posts on here and the answered post from Sky.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
Has this been fixed as crazy, I can't find the show anywhere to try & get a picture! 2 episodes watching in the dark, I might as well be listening to the radio & save the subscription fees
Read the other posts on here and especially the answered post from Sky, that is the latest status of the issue.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
What I don't understand is how the first 4 episodes of CPD were OK and now this. This suggests it can't be a software issue unless they have made some incompatible updates which is a nonsense. I have emailed as suggested previously and also requested a partial refund. To not even be able to give a timescale for resolution is totally unacceptable especially when they are pushing Sky stream etc
That is correct it is as per the post by Sky, the one marked as the answer so everyone can see it.
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