Chicago pd s12 e5

[Cozitsme]

Started watching and after 2nd ads at about 15 mins screen is black but there is sound. Can hear the dialogue but no picture. Anyone else experiencing this

[Shanebw]

yes same for me.

[Bgjivfrujoufd]

Was working fine, until after the first advertisement break, now it only has sound and the images of the programme info, no images of the actual TV show! 

So frustrating. 

I've tried rebooting the puck box and nothing. 

[ArtyFarty]

Same. Subtitles working fine and the problem is on more than one tv in the house.

[CampingChick]

Same for me too -m

[Kiki78]

I'm just trying to watch it now- has this been fixed? Still black screen for me😞

[shadow97]

yes same here

[Peter2001]

Black screen for me too, but is fine on Sky Go.

[caesarome]

This is the email address to report this to Sky on - viewerR@sky.uk

When you do make sure you let them know this:

What platform.

Live TV or Catchup.

[Loula26]

Same here! Subtitles and sound working but no picture, just a black screen.

[Cozitsme]

Thank you for the info, I have emailed with the issue so hopefully it gets rectified

[RikkiPullen]

Still not fixed on the puck

[lettice]

Just tried mine on Sky Stream.

Was going to watch the latest episode tonight.

Agree, goes black at about 17 mins into the episode.

Have Myself reported to VR too, but not heard anything from them yet.

For others having the issue, report it to Sky by sending an email to the Sky Viewer relations team;
ViewerR@sky.uk

[ToeKnee60]

I was watching Chicago PD Season 12 Episode 5 on Sky Stream.
After about 11 minutes the picture is black and there is only sound.
I have tried restarting the programme and rebooting the Sky Stream puck but the result is the same, so I guess the problem is on the Sky server.

[Jporch316]

Hi @ToeKnee60 

@best to email viewerR@sky.uk 

they are the team who deal with episode show issue