Have moved your posts to this ongoing issue thread that other customers have reported here for the issue on Sky Q and Sky glass/Stream.
As others have done, we recommend reporting to by Sky by sending an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
Posted by a Superuser, not a Sky employee. Find out more
Still not heard anything form VR a yet.
But have just noticed that the UHD version of S5e12 episode is now playing fine. But, the HD version is still having the issue after 17 mins of playing.
So a slight fix for this episode.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
I'm also having the same issue, I thought it was my Internet, HDMI lead or Puck not working so I checked them all, even restarting my puck but still nothing. Everything else plays fine and i'm able to watch.
Re: BLACK SCREEN ON Chicago PD series 12 episode 5
Im experiencing the exact same thing. Came out and watched an entire episode of ChicagoFD and then came back the ChicagoPD thinking it would reset something but no joy...that ChicagoPD episode is cooked for me too!
Via the email address that has already been posted in this discussion.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
