i can't access piggy bank or link my account since i swapped my handset

[Amelie]

ever since i swapped my handset i have been unable to access my piggy bank... it tells me to link my id but that brings up an error message.  and all i can see is the new deals to buy.  im worried about sending back my old handset until this is resolved

[caesarome]

All you should need to do is to install the MySky app and login to it with your usual main details, so what is happening when you do this ?

[Amelie]

When I then log in and select mobile all that I can see is phones for sale.  It asks me to link existing account but when I do that it says there has been an error 

[caesarome]

Have you linked your ID to your mobile account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Amelie]

we get a 'technical  error' message everytime we try