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Discussion topic: Phone number owned by someone else

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This message was authored by Samuel-James1 This message was authored by: Samuel-James1

Phone number owned by someone else

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I have had this number with sky for approx 5 months - during this period I have repeated weekly calls and messages from people I don't know who are attempting to contact what I believe to be the previous owner of my telephone number. More recently I had an aggressive phone call with a gentleman who has claimed I have stolen his mothers phone.

 

i have also been receiving text messages from an ACI (a debt collection company) addressed to another persons name (possibly previous owner of my number) asking them to pay their outstanding Sky Mobile. 

This morning I have now received a text message from Sky saying a bill of £1667.86 will be taken from my account on the 20th February. However, when I log into my Sky Mobile account it says my £49 has already been paid and there is no mention of the £1667.86.

 

i suspect there has been a cross over between owners of this number and I need this to be sorted as it's becoming labourios. 

Any assistance is much appreciated.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Phone number owned by someone else

Posted by a Superuser, not a Sky employee. Find out more

@Samuel-James1 

This is something you'll need to call Sky about so they can investigate. Call free by dialling 150 from your Sky mobile. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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