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Discussion topic: Sent a new phone that didn’t order

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This message was authored by PC33 This message was authored by: PC33

Sent a new phone that didn’t order

Sure there is a scam happening have been sent a new Samsung phone watch and earbuds but didn't order them 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sent a new phone that didn’t order

Posted by a Superuser, not a Sky employee. Find out more

@PC33 wrote:

Sure there is a scam happening have been sent a new Samsung phone watch and earbuds but didn't order them 


Whatever you do ensure that you contact Sky directly and DO NOT return the device to anyone who contacts you unexpectedly.

 

Change the password on your account immediately: https://www.sky.com/help/articles/account-takeover

 

Chances are your account has been used to order an expensive device - if you return it to the scammers then they'll have the device and you'll be paying for it.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by caesarome This message was authored by: caesarome

Re: Sent a new phone that didn’t order

Posted by a Superuser, not a Sky employee. Find out more

@PC33 

Sky has an article about issues like this here:

https://www.sky.com/help/articles/account-takeover

 

If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

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