Sky go extra

[IRISHDOBBZ]

I have sky go extra activated on my account however I can only watch on 2 devices at the same time. I have 4 devices registered and when try to view on a 3rd device I am getting the message:

"You've reached the maximum number of people in your household who can watch content online at the same time" 

Is this correct or should I be able to watch on 4 devices at the same time?

Thanks 

[Laing1 · Accepted solution]

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@IRISHDOBBZ wrote:

I have sky go extra activated on my account however I can only watch on 2 devices at the same time. I have 4 devices registered and when try to view on a 3rd device I am getting the message:

"You've reached the maximum number of people in your household who can watch content online at the same time" 

Is this correct or should I be able to watch on 4 devices at the same time?

Thanks 

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@IRISHDOBBZ as far as I am aware unless its changed it should be 4 have a read of the following article

https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go#:~:text=Sky%20Go%20customers....

[IRISHDOBBZ]

Thank for the reply. I've just read that article. Yeah says sky go extra can stream on 4 devices af the same time. My account only allows 2

  Concurrent streaming

• Sky Go customers can stream on twodevices at a time.
• Sky Go Extra, Sky Q Multiscreen and Sky Glass Whole Home customers can stream on four devices at a time.

[caesarome]

@IRISHDOBBZ 

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to IRISHDOBBZ.

[Deccus]

Hi how was the problem solved I'm having the exact same problem

[caesarome]

@Deccus 

Can you clarify what issue you are having then we can alert the escalation team for you.

[IRISHDOBBZ]

Multiscreen and sky go extra is needed together if you have sky + hd in order to view 4 devices. 

[felid]

I have the same problem. I have sky go extra activated on my account however I can only watch on 2 devices at the same time. I have 6 devices registered and when try to view on a 3rd device I am getting the message:

"You've reached the maximum number of people in your household who can watch content online at the same time" 

[caesarome]

@felid 

For 4 concurrent streaming, you must have Sky Go Extra and Multiscreen or Sky Glass Whole Home sub on your account.

[felid]

Ok thanks. Didn't know about the multiroom, I haven't got that.

[Steved25]

Is that a new thing because when I originally got skygo extra I was told I could stream on 4 devices and I've never had multiscreen 

[felid]

You are right after checking Sky go extra should let you stream 4 devices!!!!!!

[caesarome]

As the message says, Sky Go customers can stream on 2 while Sky Go Extra and Multiscreen/Sky Glass can stream on 4. It isn't the clearest but this is what it is.

[Jas0nP]

I have just hit the same issue and I'm trying to get through to support to resolve. I've been told the same thing about needing multiroom but that's not what I was told when agreeing the latest package I have.
I've gone through SkySuoport on Twitter who passed me a mobile nos to text,  Put details into a bot quite a while ago and I'm assuming I'll get a call back?

Anyone got a tip for the fastest route to talk to someone?