Bad Picture Quality (Sky Go) on Macbook

[SkyUser09]

I downloaded Sky Go on my Macbook today (M1 pro chip). When I tried to watch the live content, the video quality was terrible and blurry. When I open Sky Go on my ipad, however, it was okay. Any suggestion to fix this? I tried to find the display/video setting but it was not in the app.

[Tom-W19]

Hi @SkyUser09 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Hi there SkyUser09 , We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks