- Is this only Xbox Series S? - im using xbos series x
- What is the version number of your Sky Go? - 24.3.2
- Some customers report hearing audio, but some don't, what is your experience? - no audio, black screen with 016919dd error message
- What are the steps taken to reach this page? Is it simply on the app start up? - i can open the app and i can select a show. but i cant watch any live tv (served the error message after ~10 seconds) and if i open an on demand show, i get the ads (of course) and then i get served the error message.
- Has deleting and reinstalling the app worked for you? ive deleted it, ive logged in, ive then removed the xbox from mylist of devices, reinstalled the app, logged in.... no change.
This issue was first raised here 3 months ago and we all know its a firmware issue - i have no issues with my other devices (iphone, macbook and xbox one) - but it hasnt been resolved. Even more annoyingly, the call center have no idea about this issue and i can confidently say, as i sit on hold 1 hr 20 mins into my call with them.... they have no idea how to fix this!
