08 Dec 2024
02:27 PM
- last edited:
09 Dec 2024
11:24 AM
by
Daniel-F
I never used to have this issue but recently Sky Go have kept closing down automaticaly on my apple Macbook. I've tried reinstalling the app but the problem has persisted. Please see beginning of error message below:
Process: Sky Go [40787]
Path: /Users/USER/*/Sky Go.app/Contents/MacOS/Sky Go
Identifier: com.bskyb.skygoplayer
Version: 24.2.3 (24.2.3)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: Sky Go [40787]
User ID: 501
Date/Time: 2024.12.08 14:19:58.206 +0000
OS Version: macOS 11.7.10 (20G1427)
Report Version: 12
Anonymous UUID: (Removed)
Sleep/Wake UUID: (Removed)
Time Awake Since Boot: 580,000 seconds
Time Since Wake: 2,200 seconds
System Integrity Protection: enabled
Crashed Thread: 58 Dispatch queue: com.apple.libdispatch-manager
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000005200b
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [40787]
VM Regions Near 0x5200b:
-->
__TEXT 102858000-10285a000 [ 8K] r-x/r-x SM=COW /Users/*/Sky Go.app/Contents/MacOS/Sky Go
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
Moderator note: Removed personal details
10 Dec 2024 09:22 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
05 Jan 2025 10:18 AM
Hi there - I"m also having the same issue with SkyGo. Please can I check how best to go about resolving it?
Many thanks
20 Jan 2025 07:59 PM
I'm also having the exact same issue on my macbook. Constantly automatically closing!
20 Jan 2025 08:51 PM
Same here.
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