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Discussion topic: Sky go not working on Xbox Series S - glitching screen

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This message was authored by Colin+D+Jones This message was authored by: Colin+D+Jones

Sky go not working on Xbox Series S - glitching screen

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 this screen shows up when loading up the sky go app on Xbox Series S. Sound is coming out as if it isn't glitching but nothing is working 


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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Sky go not working on Xbox Series S - glitching screen

Posted by a Sky employee

Hello all,

 

This thread is getting quite a lot of views so to investigate further would you be able to answer some questions for me please:

  • Is this only Xbox Series S?
  • What is the version number of your Sky Go?
  • Some customers report hearing audio, but some don't, what is your experience?
  • What are the steps taken to reach this page? Is it simply on the app start up?
  • Has deleting and reinstalling the app worked for you?

Any help is appreciated!

Chloe-W22

Community Manager

 

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