RECORDINGS not appearing on Sky Go on Mac Book

[Stew555]

Please can someone help?!

RECORDINGS are not appearing on Sky Go on my Mac Book.

We have Sky Q Multiscreen.

Previously, recordings have appeared no problem. No idea what has changed?

I've tried turning off the router; and the Mac Book; reinstalling Sky Go...nothing works (so far).

Really hope someone is able to suggest a solution.

Thanks

[caesarome]

On settings on the Sky Go app is the connection to your Sky Q box turned on and the same on your Q box as there should be a setting somewhere related to Sky Go that needs to be turned on.

[Stew555]

Hi there,

Thanks for the very prompt response.

Much appreciated.

Unfortunately, the Sky Go settings is ON so it's not that.

The mystery (& frustration!) continues...

[caesarome]

I take it that you are not using a VPN ?

[Stew555]

No, just the house Wi-Fi.