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Discussion topic: RECORDINGS not appearing on Sky Go on Mac Book

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This message was authored by Stew555 This message was authored by: Stew555

RECORDINGS not appearing on Sky Go on Mac Book

Please can someone help?!

RECORDINGS are not appearing on Sky Go on my Mac Book.

We have Sky Q Multiscreen.

Previously, recordings have appeared no problem. No idea what has changed?

I've tried turning off the router; and the Mac Book; reinstalling Sky Go...nothing works (so far).

Really hope someone is able to suggest a solution.

Thanks

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This message was authored by caesarome This message was authored by: caesarome

Re: RECORDINGS not appearing on Sky Go on Mac Book

Posted by a Superuser, not a Sky employee. Find out more

On settings on the Sky Go app is the connection to your Sky Q box turned on and the same on your Q box as there should be a setting somewhere related to Sky Go that needs to be turned on.

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Stew555
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This message was authored by Stew555 This message was authored by: Stew555

Re: RECORDINGS not appearing on Sky Go on Mac Book

Hi there,

Thanks for the very prompt response.

Much appreciated.

Unfortunately, the Sky Go settings is ON so it's not that.

The mystery (& frustration!) continues...

 

This message was authored by caesarome This message was authored by: caesarome

Re: RECORDINGS not appearing on Sky Go on Mac Book

Posted by a Superuser, not a Sky employee. Find out more

I take it that you are not using a VPN ?

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Stew555
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This message was authored by Stew555 This message was authored by: Stew555

Re: RECORDINGS not appearing on Sky Go on Mac Book

No, just the house Wi-Fi.

 

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