07 Jun 2023 09:16 PM
07 Jun 2023 09:19 PM
"Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem"
we're constantly getting this error on our sky stream and now it's happened during love island
I've done all the recommended steps rebooting both Wi-Fi and the sky device and yet it still happens.
I did read a few weeks ago there seems to be a issue between virgin internet and Sky stream so when it stoped working I used a tether from my phones internet and it worked instantly again.
apparently this has been going on for months now sadly I can't find the post
07 Jun 2023 09:36 PM
Did you get this solved as mine is doing it too on all the apps
07 Jun 2023 10:00 PM
Technical fault AGAIN !!!! Sky please sort this out , no channels again
07 Jun 2023 10:04 PM
Had the same since Sunday on and off! Have to go off the channel and then back on it to clear the technical fault.
08 Jun 2023 05:55 AM
Really disappointed as it always happens in the middle of something... I have tried to contact Sky to cancel as am far worse off than I was .. I was so excited to get this and now regretting it !
08 Jun 2023 07:14 AM
I also keep getting the message you are not subscribed to this channel although i am so can't watch certain programmes Q was unreliable but nowhere near this bad
08 Jun 2023 08:14 AM
Seems there is yet another new bug following the latest firmware release. There are several threads on this subject but as far as I've seen nobody from Sky has commented on why this is happening and the planned fix.
08 Jun 2023 10:49 AM
I'm getting the same issue, did you manage to find a solution ?
08 Jun 2023 10:55 AM
I'm afraid not @Basha . I'll see tonight when I get home if anything has changed
08 Jun 2023 05:35 PM
I got sky glass, loved the tv, hated the technical faults...... I was forever unplugging the thing and rebooting it. I had it 3 days and sent it back.
Real shame, but an awful lot of expense for an item that has so many issues. Bought myself a large tv for a fraction of the price, still gets all the issues with " waiting for tv schedule..... ", but at least I have saved myself a fortune.
Once I find something better than Sky, Im off....... after 30 years
13 Jan 2024 11:43 AM
Hi,
I recently started to experience the same fault across multiple channels.
I think I have fixed it by doing this:
Running Sky streaming on 2.4GHz will be fine for HD content and should be ok for UHD. The app services may operate a little slower in terms of boot up speed and menu/search navigation, but the picture quality should be fine. This is dependent on the wifi signal strength. Obviously if the Sky Puck is connected via ethernet then that shouldn’t be a potential issue.
I hope that helps.
Rob.
13 Jan 2024 11:46 AM
Posted by a Superuser, not a Sky employee. Find out more@ROBNHOMEUK Under no circunmstances shoul a customer be doing a full reset of their TV & Ouck as this may lead to the account becomin g corrupted, this should only ever be done under guidance fromSky's Glass Support team.
SU's were advised of this sime time ago in the closed forum by Sky.
13 Jan 2024 12:04 PM
Thank you for the info. If that's the advice from Sky then service users – please follow Sky’s advice in this case, thank you for pointing that out.
.
I'd just like to add, I've had Sky TV products for about 20+ years and always done resets and never had any issues with a reset.
But, I am a senior post production supervisor in the tv and film industry and I’ve been around professional and operationally “tricky” kit since 1997, I’m also a qualified broadcast and network engineer so perhaps I have more aptitude with these issues 😉
I'd be interested to know how a hardware/software reset, which in this case, the hardware is programmed to self-reset and install (ie: it walks the user through the process) could corrupt an account. What specifically did Sky mention to suggest it would corrupt an account?
Many thanks.
R
13 Jan 2024 12:09 PM
Posted by a Superuser, not a Sky employee. Find out more@ROBNHOMEUK Sky haven't explained why, just a factory reset on Glass & Stream products should only be done when asked to do so by Technical support.
In the past customers have done these and accounts have become corrupted in some way forcing the user to then call Sky.