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Discussion topic: Sky Glass freezing and resetting

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This message was authored by Chris732 This message was authored by: Chris732

Sky Glass freezing and resetting

2 days ago we received a replacement Sky Glass TV as we had issues with the previous sets sound.

This TV does not work! We can watch live to for about 15 minutes before the picture freezes and the set resets. It's the same using catch up services.

Weirdly Netflix works a treat 

I have tried hooking it up via ethernet  but this hasn't fixed the issue. We have full fibre internet and all streaming services work perfectly apart from Sky... and only since we got the replacement TV.

 

Have I missed something in set up? Enhanced sky is switched off as is the motion sensor.