20 Nov 2023 09:15 PM
Technical fault on my sky glass tv, not playing anything from tv guide or playlist or apps
20 Nov 2023 09:25 PM
Unable to watch anything from TV guide, sky demand , but able to use Netflix?
20 Nov 2023 09:32 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried a reboot of the TV? You can do this switching it off at the plug, waiting at least 30 seconds ( you need it give it time to ensure the electricity drains from the device so it does actually turn on) then turning th plug back on.
if that doesn't fix it, it could be an issue with your internet or network. You could try connecting the Tv to your router via an Ethernet cable if you have one.
you can also do an internet speed test from the TV using the Netflix app. Open Netflix, go to get help, check your network. It should display the download speed which needs to be at least 30Mbps for Sky glass to function properly.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
20 Nov 2023 09:52 PM
Hard wired into router, getting 90mbps on speed test through Netflix.
Able to use all apps, but still not live TV or sky demand services
20 Nov 2023 10:00 PM
Posted by a Superuser, not a Sky employee. Find out moreI'm guessing you have tried the power off and power on again via the plug as well?
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
20 Nov 2023 11:00 PM
Turned off and on again twicve. Working now. Thanks