Sky glass stuck in software update mode but no internet connection

[Jporch316]

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@GFX83 wrote:

Ok so my ip address is changed. 

router and off and tv for plus 30mins

still the same issue. 

connected to router

no internet connection 

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Have you carried out a reset of your tv ? 

[Jporch316]

Also when setting up with the ethernet connection did you get fully up and running ? Best practice to leave the ethernet connected for a few hours at least while using the tv normally 

[GFX83]

Yea tried to connect via Ethernet and also WiFi. 

neither work. 

[Jporch316]

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@GFX83 wrote:

Yea tried to connect via Ethernet and also WiFi. 

neither work. 

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I will escalate your post to the online sky support team .... lookout for an invitation to chat on here ....

[GFX83]

Ok great 

[Lisa-P1987]

Thanks for escalating this. We’ve sent  GFX83 an invite to chat.

[Julian123456]

Did you get a solution? I'm having exact same problem

[Ch6ty]

I had same problem  connected iPhone hotspot to Glass which then allowed update to down load and install