This discussion topic has been answered Discussion topic: Does Sky cancel your old package when you change to Sky glass
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Message posted on 23 Feb 2025 07:28 PM
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Probably a stupid question
I upgraded to Sky glass which is coming in a couple of days
does Sky automatically cancel my old Sky q package when I set up the glass or do I need to do anything
didnt think at the time but now worried I'll be stuck with 2 packages to pay for
thanks I advance
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Message posted on 23 Feb 2025 07:32 PM
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@JenBally It's automatically cancelled
there may be a cross over in billing but any overpayment on Q will be refunded
you will also need to return the Q hardware
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Message posted on 23 Feb 2025 07:32 PM
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@JenBally It's automatically cancelled
there may be a cross over in billing but any overpayment on Q will be refunded
you will also need to return the Q hardware
Message posted on 23 Feb 2025 07:41 PM
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Re: Does Sky cancel your old package when you change to Sky glass
Amazing, thank you
i assumed so but had a panic moment.
Thank you
Message posted on 23 Feb 2025 09:01 PM
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Re: Does Sky cancel your old package when you change to Sky glass
@JenBally wrote:Probably a stupid question
I upgraded to Sky glass which is coming in a couple of days
does Sky automatically cancel my old Sky q package when I set up the glass or do I need to do anything
didnt think at the time but now worried I'll be stuck with 2 packages to pay for
thanks I advance
As soon as you activate your glass (happens in the initial setup of the tv) your Q account will cancel
you will get notified when to send your sky q box(es) back .
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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