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This discussion topic has been answered Discussion topic: Does Sky cancel your old package when you change to Sky glass

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This message was authored by: JenBally

Does Sky cancel your old package when you change to Sky glass

Probably a stupid question 

 

I upgraded to Sky glass which is coming in a couple of days

does Sky automatically cancel my old Sky q package when I set up the glass or do I need to do anything

 

didnt think at the time but now worried I'll be stuck with 2 packages to pay for

 

thanks I advance 

 

 


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This message was authored by: SKY1992bf Answer

Re: Does Sky cancel your old package when you change to Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@JenBally  It's automatically cancelled 

 

there may be a cross over in billing but any overpayment on Q will be refunded 

 

you will also need to return the Q hardware 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: Does Sky cancel your old package when you change to Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@JenBally  It's automatically cancelled 

 

there may be a cross over in billing but any overpayment on Q will be refunded 

 

you will also need to return the Q hardware 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: JenBally

Re: Does Sky cancel your old package when you change to Sky glass

Amazing, thank you

 

i assumed so but had a panic moment. 

Thank you 

This message was authored by: Jporch316

Re: Does Sky cancel your old package when you change to Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@JenBally wrote:

Probably a stupid question 

 

I upgraded to Sky glass which is coming in a couple of days

does Sky automatically cancel my old Sky q package when I set up the glass or do I need to do anything

 

didnt think at the time but now worried I'll be stuck with 2 packages to pay for

 

thanks I advance 

 

 


As soon as you activate your glass (happens in the initial setup of the tv) your Q account will cancel 

 

you will get notified when to send your sky q box(es) back .

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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