Send Thanks to Sky

I'd like to say a massive thanks to Tara (I believe her name was and Scottish?)    she was the most helpful and amazing person I've dealt with over any customer service department and from the horrible time I had earlier getting to try and contact someone she was honestly a delight I couldn't praise her enough! As I normally don't leave reviews but honestly made my day.. helped me with everything I needed and more, it surely made me feel comforting and welcome to sky   so thank you a billion times over!  ... View more

Hi  I rang on thursday 19/11/20 regarding my sky package as my contract needed up dated got speaking to one of your team members called Laghan from the team in Wales. I just want to thank him for the great service I received throughout the phone call very friendly, helpful and he was able to get the right package deal for me. I would highly rate and recommended Laghan for his great costumer service and friendly chatting and taking the time to get me the right deal that suited me. I also had a problem with my Sky Q box and Laghan very kindly put me in contact with the technical team that i needed to speak. A great telephone experience throughout my phone call so thank you so much Laghan 😀  very highly recommend 👍 ... View more

Would like to give a huge thank you to ben whos with the customer sales team! Really good to talk to and very helpful! All the best for you  ... View more

I spoke to a gentleman called Tarun today for just over an hour and he was so patient and willing to help it was really refreshing. He went over information multiple times and added/deleted items from the package as I made my decision. These type of advisors are why Sky have loyal customers, after contact you truly feel valued as a consumer.  ... View more

I would like to thank the agent I spoke to today. His name was Craig and he was so helpful and understanding. I rang the sky Ireland.  I had expected a sky survey afterwards but didn't get it so jut wanted a way to say thanks.  ... View more

Work number 1 BAD 05 very helpful agent    ... View more

Hi I just like to say that I spoken to a lovely guy at sky yesterday evening the 18/11/20 named Sam, he was very help full and explained everything, a credit to sky, just wanted you to know thanks Sam  ... View more

I would like to thank Ewelina in the sky Leeds branch for all her help on my return to sky. she deserves every praise for her customer service over the phone and as i told her i have spoken to many companies and i feel they dont ever really care about their customers but more about the customers money. I believe i was put first before anything else and was given an offer that fitted me best for me and my families daily use. she explained every aspect of what my sky package included and what to expect. I can happily say that it was worth the 45 minutes over the phone and we are enjoying are skyTV package. I have recommended sky to many friends and family to which one family member will be making a call to join and i hope that they recieve the same service. ... View more

Dear Sky Team   I had received amazing service today from Garry. I will score him 11 out if 10....   He gave me crystal clear info for all parts of my queries...   Really appreciate for his efforts... Keep it up and stay safe   God Bless   ... View more

Just wanted to say a big thanks to everyone on the Sky teams, both customer service and technical. I'm joining as a new customer and have had a few hiccups but they have been dealt with fast and professionally. As a new customer I'm really pleased to have such good support. Well done everyone. ... View more

I would like to give a special thank you to the Sky costumer service advicer that I spoke to over the phone regarding my bill. He was able to respond and clarify my quiery. He showed very good costumer service was polite and friendly. This goes a long way and changes the way a costumer views the service. Thank You.  ... View more

Hi - my name is Nick, and I have been a customer of Sky for many years at various locations. I moved my contract to BT mistakingly after being sold a pup! I then had to go through a long winded process of reinstating my contract, ordering new equipment to replace the previous Sky equipment I had. I had over a month of delay waiting to receive all the kit I needed due to confusion in the system. I spoke to a. Few Sky operatives all of whom were helpful but there was still no progress. I then spoke to a lady called Marie (@MHU98 her ID which I asked for), and Marie is based at Uddinston outside Glasgow. Marie inherited a really frustrated person in me as I had spent hours dealing with first BT the Sky assistants. Marie picked up my situation, totally owned it and frequently said she'd keep in touch to check progress. Resolving things to get my final piece of equipment took a couple of weeks for her to sort, but her persistence and dedication to the task sorted things today. Throughout what was probably 5/6 separate conversations we had, Marie was a credit to your business. She was patient, thorough, and worked her way through the process keeping me informed all the way. When she said she would call me back, she did so, always at the time she had agreed. I don't know Marie, but if I had a few Marie's working in my business I'd be delighted. She was easy to talk to, always correct with security procedures and each time we spoke she was polite and charming. Her Customer service was outstanding and I am very grateful for all her dedication to help me. PLEASE MAKE TIME TO THANK MARIE FOR ME, if you have a reward or bonus system in place, Marie is more than deserving and I hope she will get some recognition for being such a good ambassador for Sky. Thanks. NICK from Herts.   @mhu98 ... View more

Have a recurring problem with my Sky Q service and contacted Sky on the telephone today. After a very short wait I was put through to Karen who helped me run through a series of checks and changes with my Sky Q box and Mini boxes.  Just wanted to thank Karen for her sterling efforts to get things sorted for us. She was very helpful and patient with me and showed a really thorough understanding of the equipment and systems. Excellent and friendly service which is a real credit to Sky and could teach many other organisations a thing or two! Many thanks Karen!   Best Regards - Ray Widdicks      ... View more

We were giving very positive feedback for a Sky employee named  Michael in the cancellation dept  (we don't know his surname but we do know he is a Celtic fan).  We were seriously thinking about cancelling our contract because of a problem but Michael was extremely understanding and very professional.  He  sorted everything out for us and we are happy to say we are staying with Sky.  He is a credit to your team. If you are able to forward this feedback to either him or his manager we would be very grateful. Thank you Steve & Julie Flann   ... View more

Hi, I had some issues getting Sky to work through my new smart TV and called up today to see if anyone would be able to help and I spoke to the most helpful man, I'm sorry I didn't catch his name but really wanted to pass along how helpful and friendly he was. Hopefully through my account you can see who I spoke to? He really was fantastic and managed to fix all my issues, eventhough I may have gone through to the wrong department as think he would usually deal with people leaving or changing their subscriptions! He really deserves some recognition for being so great! Thank you  ... View more

Life has been very tough of late for many ,a lady at Sky put my faith Back into human kindness.I have been having a few problems with the sky broadband and Nichola who works for Sky has gone above and beyond   to help me.She had monitored the job ,checked up ,communicated with me,spoke to me and has taken so much anxiety away with her kindness and proffessionalism .Im sure Sky get complaints but I think it's so important to let Sky know their staff have been great trying to figure out the fault,Nichola in particular ,you have a 5star member of staff there Sky,please look after her they are hard  to find. Engineers have been great also .Thankyou Karen Golding  ... View more

Just got off the phone with Colin. My contract had run out and he couldnt of been more helpful with explaining and sorting out my account going forward. A genuine pleasure to talk to and wish every phone call was as easy as this one. Thank you again. ... View more

Just spoke to a Bulgarian man about problems with the WiFi. Would just like to say thank you very much for his help. He was very nice and helpful. He deserves a promotion asap ... View more

Hi,   I phoned up this evening re. An issue with apps on my sky box. I called at 18.35 today, and it was the 2nd person I was transferred to, I sadly didn't catch his name.  But he was amazing, and really deserves some recognition, he was on the phone to me for over an hour. But he fixed my issue and we had a really good conversation about Star Wars and Witcher among other things whilst we waited.  He said I was a 10 out of 10 customer. He was a 12/10 advisors, please let him know he's brilliant.    Thank you 🙂  ... View more

I would like to say a huge thank you to your engineer who called yesterday. He was most polite, helpful and patient in resolving my problems with broadband and my hi hi set up. Whilst it took some time to get an engineer to call, the visit was very positive, especially in these COVID times. His name is Mark from Lowestoft and he is certainly a credit to your organisation. Can I be assured this feedback is directed to his manager please. Kind regards john ... View more

Hello   I recently upgraded to the new iPhone 12 Pro online. But there was an issue with my swap returns packaging and rang up to ask to have a new envelope sent out. I spoke to a guy called Carl in Glasgow and he was super helpful. He even took ownership of the issue and sent me text messages to update me with the replacement packaging process and let me know by text when it was sent out to me.    Safe to say the following day the returns packaging arrived and I'm able to complete my swap with ease now. It's rare to have an advisor take actual ownership of a situation and show that they care beyond just the time they're on the phone to you for. Having working in a contact centre before it can be disheartening not hearing you've done a good job so I wanted to make sure he got the recognition he deserved. I feel he really went the extra mile with my query and got it sorted quickly and understood the detriment I'd be under if I wasn't able to send my old handset back in time to retain the value and quote given to me at the time of the swap.    So thanks very much Carl. I appreciate you taking the time out of your days to update me on the case by text. Once again great service from Sky - 10/10 - Adam ... View more

Thank you very much to the Sky engineer who came out last Sunday to do my instal. I cant believe I get text messages to ask out the phone customer services but not the engineer, well done sky installations. ... View more

Hi   i just wanted to say big thank you to the last sky advisor I spoke to.  my broadband is working great and just wanted to say Thankyou to him   thanks  ... View more

I've had occasions when I've felt badly let down by Sky's systems and customer service but this week the engineer and his local area manager provided outstanding service and I want to convey my appreciation and thanks to the two employees and to Sky. ... View more

I have just had my sky HD boxes upgraded to sky q signature pack. Thrilled with the product offering and pack. Moreover the service and professional customer service provided by the engineer was first class. Mark was my engineer here in Rushden today (4/11/20), he was very clear on his plans, covid secure procedures and answered all my questions on the new service. Mark is a credit to the company. ... View more

After spending days trying to fix my WiFi connection, I spoke to one of your colleagues who gave me some tips and my wifi signal is now excellent!   Not only he was very helpful, but also perfectly efficient, intuitive and understanding- excellence in action.  Unfortunately I was not able to catch his name, but it was regarding my account [removed] please pass on my thanks! I have attached a photo of the time I called in, hoping that you will be able to find the advisor and thank him for me!  He is a true asset to your company!    Moderator note: removed personal information ... View more

Hi,   Rang up to make some changes to my Sky TV package and spoke to Lauren but I hung up before giving feedback at the end. She was really helpful and dealt with my request quickly and effictively, 10/10. ... View more

Hi I want to say a massive THANK YOU to Jacq sky engineer who came out to my house on the 2/11/2020. Did call me me in advance to let me know what time she coming, she was professional kind and helpful showed me how to used sky Q and also was brilliant with everything thank you again Jacq hope you gets this message.  ... View more

I started a phone conversation with the intention of cancelling my Sky TV subscription, and indeed my Sky mobile, I was so angry about how difficult it was to find a solution to my issues - a faulty SkyTV box. I got caught up in a never-ending loop, only ever being told that "90% of customers find solutions...". You do not seem to want to help the 10% that can not find a solution therein.   By stating my intentio to cancel I found myself  talking to your agent, Ikran. She was very good at trying to resolve my issue, and I really wanted to let her managers know how very good she is. However I hung up before I remembered to stay on the line to do the feedback thing, and I have not had a routine follow up, either by text or email to do so.   Accordingly I am using this route in the hope that my appreciation is registered, and her skill and charm is recognised appropriately.   kreg Peter ... View more

Hello, just wanted to send some praise to Jimmy who we called today to help sort our WiFi connection out. He was fantastic and an absolute delight to talk to, we hope he has a lovely day!  ... View more

A massive thank you to Charlotte from the sky customer service team who has gone above and beyond to set me up with sky tv and broadband. She was polite, professional  and bubbly, lovely to talk to, and has left me feeling happy and confident with my contract with sky after being let down by many other companies. Thank you Charlotte! Keep doing what you're doing 🙂 ... View more

I just wanted to say a big thank you to Niamh from the Home Move Team who helped me with a big conundrum this evening! I rejoined Sky recently and it had somehow got set up for my old address and I was having kittens trying to get through and either stop it/switch it to my actual address! Finally, there was Niamh! She helped me with all the relevant info and told me the best steps we could take to get it resolved. She's even going to ring me back on Sunday and start everything from scratch to make sure I get my Sky services at correct address. Thank you Niamh! 🖤 ... View more

Hi    I would like to say thank you to a member of the Sky Team: Simon Hepburn (ID: SHR32). I spoke to him yesterday about sorting my dad's account for my mum after my dad died at the beginning of October. Simon was really helpful yesterday, said he would call me back and even though he was unable to do that due to being delayed with another customer he texted me to apologise and said he would call today which he did. I spent a long time on the phone with Simon today who arranged for my mum's mobile contract to continue given the circumstances and tv account to be transferred over to her with some changes to the package.    Simon was brilliant, explained each step of the process and did everything he could to make the process as simple and straightforward as possible, which is especially important at the moment given the situation.    Simon is a credit to the company and I hope to deal with him again in the future. ... View more

Just want to thank Paul who dealt with my request to cancel yesterday. I am really happy with the deal he offered me.  He was just great, thanks Paul. ... View more

I would just like to say thank you to a lady called Rebecca from Scotland rang today to sort my mum sky package out and she was brilliant did everything I needed and more, great personality and humour, please can someone tell her thank you from me and my mum, great service  ... View more

Today, I spoke to a Sky advisor called Jay, and I just wanted to mention how helpful and patient he was.  Just based on his customer service alone I would definitely recommend Sky to others! ... View more

I'd like to send a massive thank you to Rhea (apologies if the spelling is incorrect). The level of  customer service provided was by far the best I've ever experienced, very exceptional. Such a kind, polite, knowledgeable and super friendly person. Definitely an asset to the sky team 👍🏻👍🏻  Thank you so much for all your help! You've been absolutely amazing 😊😊😊😊 ... View more

I just wanted to send thanks for the call I just had with a Sky employee who helped with moving my Sky broadband and phone to a new address, and also signing up to Sky TV & Cinema. I am sure customers can be quick to send complaints so I wanted to send some thanks. The representative that assisted me was clear, helpful, friendly, and answered all my questions. He helped me sign up for a plan that works best for me, and I am really appreciative of his expectional service and time. Sorry I do not have his name to pass along, but just wanted to say a big thank you!! ... View more

Many thanks to Kirsty who help me sort out my account today, she went the extra mile and was very friendly.  Full marks for her attitude and efficiency.   A real credit to Sky!  😊 ... View more

I just would like to say a big thank you to John and Ian (Manchester) the enginers that fix my Sky tv viewing problems today 21/10/2020. They were ever so lovely, friendly and helpfull, as well as also very good with social distancing and methods to make me feel very secure.    Thank you!!! 😍 ... View more

I want to send a thank you to Jamie Henderson in the Home Moves Support team... after originally being given some wrong information about my move, Jamie called back to correct it and get my move booked in within a reasonable time frame!   Exactly the service I expect from Sky, so my faith is maintained!   Great job, Jamie! ... View more

Had a Sky Q installation on 10th Oct. MDU engineer (can't remember his name!) was with a  phone call 10 min prior to give me notice. He was quick, knows his stuff and put in the right equipment (plug-in adaptor and PSU) into the shared system and even spent time on cable management to make sure the cables are tidy. Got me set-up and working right away. Also explained to myself and the property manager what to do for the other block. Great guy!  ... View more

Good Afternoon  I just wanted to say a big thanks to one of your customer service staff called Brian Awoto, currently working from home  but is from the Stockport branch. I have been a SKY customer for approx 30 years over 2 addresses and having spoken to Brian on Monday 12th October 2020 it is by far the best customer services I have received ever, not just SKY, he is a credit to your company and just wanted you to know what a fantastic employee you have, he not only sorted my problem with my new SKY Q but was such a lovely person, chatting to me while fixing the problem then when he asked why I hadn’t used my Sky VIP I explained wasn’t sure how to do it he went through everything with me, then sent me one of the gifts in the post. In a time where everyone is quick to complain I wanted to let you know what a great job he has done. Please pass on my thanks to Brian. also just an observation that there are lots of signposts on how to complain but nothing much to praise your staff, I hope this gets back to his line manager. Thanks Tracey ... View more

After cancelling the household sky account due to it being in my ex partners name I was in two minds whether to continue using sky. I had a negative perception of sky until I spoke with Steve and Paul in Eldon Square, Newcastle today. They discussed the various options and offered a good skyQ package that they tailored to suit us. Above all they were very friendly and made the whole process enjoyable. I recommend anyone to stop by their stand.  ... View more

Please register my thanks to Kelly in the Cancellations Team who I had the pleasure of dealing with this morning for an hour.   I don't look forward to the regular '18 month contract renew call'.....but she could not have been more helpful, polite and sorted out the entire process for me painlessly.   Getting through to Kelly, through the arduous automated system, and the not particularly helpful first advisor was a pain, but she more than made up for this.   Thanks Phil   ... View more

Thank you so much to Ash that I spoke to today at 14:15 for a good long time, I think she was from the West of Scotland judging by her accent. She managed to get my services merged and drop my monthly household bills a bit as well. Good going when I was actually thinking of cancelling the t.v. package due to being made redundant, the savings are only a little away from the money I'd have saved by cancelling the T.V as planned.    Her attitude was excellent and she also chatted away candidly but without it feeling like it was part of the sales technique. Best customer service rep I've been in the phone to in a long time!   Cheers   Dougie     ... View more

I spoke to a great guy yesterday evening who was very helpful indeed in sorting my connection issues. Turns out he was in Plovdiv in Bulgaria! So anyway a massive thanks to Darko in Plovdiv, you did your company proud!  ... View more

Forgive me if the following is long...   Last Friday, I was on the verge of moving home and so I sat down to make some calls about transferring various services.  Among them were Sky (obviously) and during the required call, a very friendly and helpful woman called Rosie (or Rosy) helped me reduce my overall bill from £161.99 to £117.00.    She/they also convinced me to sign a new contract for eighteen months.    She/they couldn't have done any better and is a credit to her/their employer, Sky.  I strongly suggest you don't take such employees for granted.   ... View more

Hi there! Claire recently helped me with my SKY broadband and TV set up. She was amazingly lovely - very knowledgeable and helped me sort out everything. She was genuine above all which just added to the experience. Thank you Claire! Please give her a bonus or pay rise! She said if I said Claire you would know. Thanks. Nadia x ... View more

Just to say a big thank u to the lady and the gentleman who helped me today they where very pleasant,helpful, very easy to speak to 100 per cent can not fault your staff with anything absolutely brilliant thank u  ... View more

On 3/10/20 I renewed my contract, accidentally I ended the call. I would like to rate 10*  LEYTON's customer service.   Thank you ... View more

After several disappointing telephone calls with Sky customer service, I have had extremely supportive, helpful call with Barry from Sky mobile who went above & beyond to save me money & gave me available deals which no one mentioned to me before  despite threatening to leave. So impressed with his passion for his job and excellent customer service received. ... View more

Issue with broadband Superfast activation - Solved by excellent broadband advisor, Freya (sp?) My Superfast broadband didn't activate correctly on Thursday 10th September. After speaking to two advisors on the Thursday and one on Friday and a fourth on Saturday 12th September, thankfully I was finally passed on to Freya (circa 6pm). Freya did exactly what i needed her to do. She listened carefully, understood the issue and my frustration quickly, and did what the previous 4 advisors I had spoken to about it didn't do.. She OWNED the issue. This is what I had needed each previous advisor to do but they hadn't so each time the call ended I was back where I started. Freya understood quickly the problem (the fact that openreach had patched my internet upgrade incorrectly at the exchange or cabinet) and knew instantly that I would need a 'multi task/multi skilled engineer' to resolve the issue. She booked this in at the earliest (next day) opportunity and promised me she would call me back after his visit to check all was ok. Additionally, she offered compensation as we (wife wfh!) had been without internet for 5-6 days). All agents should learn from Freya in terms of how she 'owned' the issue and how she did everything in her power to fully understand the problem and everything that was needed it to resolve it asap (versus other agents' "it should work by midnight" or "press the reset button again". It was obvious that the openreach engineers had wired something wrong (diagnostic tests were saying I had devices (that I didn't or had never owned) connected even when router was switched off) but only this excellent agent recognised this and 'stayed with' the issue and me until it was resolved. She did an excellent job and fully restored my faith in sky and their staff. She would be a great manager or senior advisor I think as she seemed to have a deeper knowledge or understanding of the technology but also the customer service level that is not good but excellent. Thank you very much Freya, excellent work. ... View more

Hi, I have recently transferred over to sky. I was given an installation date for broadband however for some reason the order was cancelled and it took some time before we had any internet connected. What started off with me wanting to complain ending up in me now wanting to pass a compliment on. From when I first dealt with sky i was looked after by an operative called Jamie jms34. He was so helpful, he was apologetic, I genuinely believed he was doing all he good to help. His customer service was excellent. He ensured everything went to plan and kept me informed. Brilliant!!! I must say the technician that came out, the man on the phone who helped me set up my Netflix etc, they were all brilliant. Please pass on my huge thanks to Jamie. Mrs Samantha O'Brien  ... View more

I want to really give a big thumbs up to Lucinda that works in the cancelation department, she has been a life saver, i was on the phone for 1:20h between departments in order to change my adress on a new package, if it wasnt for this agent  i would have been stuck for hours more. Lucinda i really hope you see this and that you manager gets you a promotion, your communication skills and the way you tried to solve my problem was superb . Please promote this lady aor at least give a pay rise. Well worth it !  ... View more

I've been a loyal customer to Sky for more than  20 years and finally I wanted to merge all my media services into one account but still keep my existing landline number. I must have went through 5 members of staff and managers each suggesting their own option of how to keep the existing landline number, but to no avail. I was at the end of my tether and decided to switch to Virgin Media. Upon calling Sky to terminate my contract, I was fortunately connected to a gentlemen called Aaron (AHY17) who persuaded me to give him one last chance to deal with the matter. After spending about 2 hrs and going through all the options we finally managed to succeed in retaining the landline number. If only all staff is as knowledgeable as Aaron (AHY17) and as helpful, life will be a lot less stressful and there would be more loyal customers to Sky. Therefore a big thank you to Aaron (AHY17) and I appreciate all the time and effort you spent on this situation.   Best Regards  Mr Tsang ... View more

I wanted to thank Christopher rom technical support who I spoke to on Tuesday and who promised to look into the order issue and ring me back this morning- Saturday 26th Sept at 11.30. He did .My scam blocker took control so I was not able to answer. But please  pass my thanks to Christopher for his help and the time he took to resolve the problem.  Restores your faith in big business. Thank you!! Mimi ... View more

Very often our only contact with service providers, including Sky TV, is to raise a query or make a complaint. If we're happy with the outcome, we say nothing and go away (until the next time).   I raised a serious billing query on my Sky Q account by letter, in light of the current disruption caused by Covid-19. I expected a lengthy wait for any response. I was telephoned in the evening of Wednesday 23rd September, by Trisha from Customer Services. She was 'up to speed' on the issues I had raised in my letter and from the outset I felt that she was determined to resolve my problem. That was most reassuring. There followed a lengthy conversation, to flesh out the details. Trisha informed me that she needed to obtain appropriate authorisations for the best possible discounts. She promised to phone me back, within the next half hour.   Trisha called back, as promised, with details of a new 18 month discounted package. She went through all the details with me, to ensure that I understood, was happy and agreed. She also explained my rights and promised that confirmatory emails would follow shortly. Everything happened exactly as promised. As a consequence we have 'signed up' to a new contract.    I would like to take the opportunity to thank Trisha for her pleasant and reassuring manner, her patience, her understanding of my issues and for her efforts on our behalf. It's too easy to forget to say thank when your problem is sorted.   Please pass on our thanks to Trisha. We are pleased to remain loyal, long tern customers of Sky TV.   John   ... View more