I'd been having issues ordering broadband, with 2 orders getting cancelled. I was dealing with staff over the phone but, when walking past a Sky store, I decided to go in store and see if they could help. The staff member Kamal in Manchester City centre was so helpful. He helped me to create a new account and answered all the questions I had. He was very friendly and professional. All my issues were resolved by him within minutes. I want to thank him for his time.