Been having problems with sky Go for last 4 days numerous phone calls to "tech" being told I had to pay and totally misinformed by 4/5 different staff members, totally frustrated and at the end of my tether I was fortunate enough to speak to Kiera from Glasgow AMAZING. Polite knowledgable helpful understanding and resolved my problem within 10 minutes tops, it took her that long because I was rambling on.
I'm very fortunate that I was able to speak to her and in my humble opinion sky should employ more people like her, that actually care about the customer because unfortunately sky don't seem to anymore.
I hope this message gets though to Kiera, apologises if this is incorrect spelling of her name.
kind regards
marcus prosser
