I had occasion to ring Sky to discuss and renew my Sky package. The first agent was most unhelpful and kept putting me on hold for two minutes at a time, and after 45 minutes only managed to reduce my bill by £7 pm. He was clearly fobbing me off in the hope I would become frustrated and agree. Having been a loyal and satisfied customer for 25+ years I requested to speak to the Retention Department, and there spoke to Mark. He was patient, perfectly understanding and gave sound advice which led me to renew for another two years at a reduced price. If only all the agents were as good as Mark, Sky's reputation would be greatly enhanced.
Thank you Mark 10/10.
Had it not been for him, I would have seriously considered looking elsewhere.
