Send Thanks to Sky

I'd like to say a big thank you to Ellie who helped me sort out an engineer to check the broadband connection in my area. She was amazing on the call, very friendly and sympathetic and brightened up my Friday evening. What a star! Thank you Ellie!  ... View more

I wanted to tell the people in charge at Sky Head Office what fantastic engineers you have working for you. I had a problem with my SkyQ box last year and needed an engineer to visit my home to sort the problem out. The engineer who came out was called Luke Moss who I can only describe as a wonderful ambassador for Sky. He was extremely polite, friendly, knew his product and proceeded to solve the problem for me. He gave me a lot of useful information and when I said that I was thinking about getting the Sky SoundBox, he did no more than order it for me whilst also getting me some discount. I then had a problem with my router and this week (3rd September) I had a visit from another engineer, Michael  Challoner.  He was also extremely polite and courteous with a great sense of humour, very similar to that of Luke. He also knew his products and proceeded to sort my problem out.    I am absolutely delighted with the service that Sky has and continues to give me and these two engineers are a credit to Sky.  I would and do recommend Sky to people that I know and part of the reason for this is that your customer service and the professionalism of your engineers is second to none. Nothing would make leave Sky and without even knowing that they had done it, both engineers sold Sky and the service purely from the way that they spoke about the company. In my opinion, they should both be rewarded in some way.   Please ensure that you pass on my comments to Luke and Michael and to the ‘Powers that be’. Well done Sky and long may it continue.   Regards,   Susie & Goff O’Dowd Astwood Bank   ... View more

I just had the most amazing engineer visit to repair my Sky system today - 4.9.19. He is called Nick (RG18 area). He kept me up to date with his arrival time, he had a 'can-do' attitude, he sorted out a number of issues that were becoming an absolute headache to me; he worked quickly and was a thouroughly nice guy. Absolute professional. Thank you so much Nick.  ... View more

We had an engineer visit on Sunday afternoon for an issue with SkyQ, he quickly confirmed my suspicions that the box was just showing its age and replaced it, set it up and checked all was fine. Thorough, punctual and friendly, really happy with the service. The one time I was actually hoping to be asked for feedback! I didn't catch his name but hopefully it's linked to my profile so this can be passed on ... View more

Today I contacted The Accessibility team. I was advised of their existance last night. What an amazing team and service. The lady who helped me today just 'got me'. She was able to understand my situation and resolve my problems. Well done SKY. Just a reminder of why I have been with you for nearly 30 years. ... View more

Hi , I was going to leave sky today for , not sure which office I got forwarded  to, was assisted by Louisa (I didn't catch her first name, had a Scottish accent). She was really good and sorted everything out quickly (with a good giggle along the way)l! She made my day 🙂 @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!   Regards  Dev ... View more

I just want to to thank Kevin for the wonderful service he gave me last saturday and it was crucial for me to make my contract with sky. He was kind and very helpfull, and i'm glad you're there to answer my call. Very satisfied with the service provided. 10   Thank you  Valquiria Morais ... View more

I'm surprised this link isnt on the account page - I had to search for it.   I don't normally give feedback - but I wanted to say thank you to the customer support team and engineer that fixed my recent problem. The service from Sky has improved so much - it really is a benchmark for other companies to aspire to. Over the past year or so, the service has been really great. It makes a difference - I've been a customer for more than 16 years and its a reason I wouldnt switch.   Well done to all. ... View more

I called Sky ref. upgrading to Sky Q on Wednesday 28 August. I was so lucky to get an agent calked Iranna. He was so patient trying to explain things to this old person. He eventually got through to me and we had a laugh. I don;t know how you found him but hang on to him, he is fabulous and so helpful. ... View more

Hello,   I just wanted to say thank you to Joanna (I think it is) from a Scotland call centre (not sure which branch, sorry!) for all of her help in trying to sort out our broadband issues. Joanna really went above and beyond the call of duty to try and help us solve this issue as well as being a lovely friendly person to speak to.   Thank you The Kennedy’s  ... View more

I called sky this morning as my telephone land line was dead.  The customer service representative who dealt with my call was a credit to sky. Sorry I did not take a note of his name but assume you can check my account to verify. The call was handled efficiently by a lovely individual. A really nice person. The best I have ever been dealt with by a service provider.  Please pass my thanks to him ... View more

Hi,  I would just like to make it known that the engineer that came to fit my Sky, Wayne, was very professional and personal. From start to finish he was constantly looking at ways to make the service better for us and went above and beyond to do this. He ensured that the Sky dish was in a good place which meant it was concealed from view when sitting in the garden etc, little things that meant a lot.  Wayne also informed me of the multiroom services and how he could fit it there and then, which I took up as I had already been looking into it. Wayne went through all of the features of the Sky Q box and even the remote, showing me shortcuts to get to certain menus and programmes. I always believe it is good to give credit where credit is due especially for customer service as I have recently received some very bad experiences from other companies. Thank you Wayne, much appreciated.  ... View more

I would like to thank the cancellation department representative I spoke to yesterday evening who cancelled my Sky Sports cricket subscription which I had opened for the World Cup and the Ashes. I did not ask his name but he is Scottish, a cricket enthusiast and we had a short discussion on recent matches. He also noticed that my main Sky subscription could be reduced because there were some extras (such as cartoons) which I never used. In all he saved me quite a lot of money.    I had expected to receive an email asking me to rate the service he provided but nothing has come. I would rate him 10 out of 10, extremely competent and helpful. ... View more

Hi, I just wanted to thank all the engineers and those involved in getting the internet back up and running yesterday, in what was undoubtedly a really stressful time for you. Thank you for your hard work and effort and you can pat yourself on the back for a job well done, i appreciate the time you took to resolve the issue and glad you can breathe a sigh of relief that it is all sorted 😁  ... View more

I would like to send a huge thank you to Chris Taylor a sky Engineer, he called at our property on Monday and spoke with my wife,, they spoke about her charity that helps underprivileged children, and on the Wednesday a beautiful bunch of flowers arrived for her, my daughter searched for him on Facebook to thank him, this young man goes above and beyond his job, and made my wife’s day, so sending a big thank you to him and hope sky knows what a kind and caring person Chris is.   ... View more

I would like to say a huge thank you to Bryan and Kirk who both helped me with my new sky mobile SIM. Bryan had a SIM sent out to me and gave me information I needed yesterday. Kirk helped me today set up my new SIM to get data working. I have had a stroke and they were both extremely helpful and made sure everything was working fine for me. I cannot thank them both enough. Best wishes Trisha  ... View more

Just to say a huge thank you to customer service representative Heather for her patience, kindness and expert advice in changing my 93 year old Dad's Sky package to one more affordable yet upgraded. Super service. Everyone I have dealt with today has been very helpful. Great tip,always review your package after its expiry date.  ... View more

I'm usually the first to complain (and probably second and third). But credit where it's due... Louisa sorted every issue I raised with her immediately over the phone, and actually compensated me beyond what I had in mind. Unfortunately it's not so easy to feed this back, so I hope this reaches the right people. If it's important, my call was on August 9 at 18:54. Thanks Louisa for your help! ... View more

I don’t usually leave reviews but feel the advisor I spoke to today was so kind and helpful I needed to let his manager know. His name is Mohammed and he managed to cut my bill in half 👍🏼 We also had a very nice conversation I think he could tell I was feeling down. I honestly felt like I was talking to someone I’ve known forever. We talked about why I’m feeling down and about life in general. Such a wonderful kind young man, he’s helped me feel better about things and the tough situation I am facing. Please can you let him and his manager know how happy I am with the service I received. I know I kept him on the phone for a while but he really made a difference to my mood today and I wouldn’t shut up once I started talking. Thank you Mohammed you made my day I wish you all the best for the future, hopefully we will chat again some day 😊 ... View more

I just got off the phone with Bicky(?) She was absolutley amazing!!!!!! I've been passed from person to person, to fix an issue with my emails for the last month. 1x 30(ish)min phonecall with Bicky and its fixed. She's been fab and is so very friendly. A genuine asset to your team! Thankyou again Bicky!   Mandy 🙂 ... View more

Hi All,   I wanted to bring some amazing customer service to your attention.   The ask was not significantly difficult but Aoife one of your Customer Services representatives on the upgrades team was fantastic and a pleasure to deal with. She displayed the right balance of rapport and technical knowledge. I have worked in customer services for over 10 years and also for Sky and a numnber of other companys and have found Aoife to be by far the most helpful, bubbly and friendly person I have met / listened to (believe me i have scored thousands of quality scorecards for Sky alone).   I know complaints are probably the most prominent communcations that you revieve from customer,  I have been there, so wanted to ensure that my beautiful experience gets passed along.   Aoife - I am extremenly grateful you anserwed my call and had such a warm and engaging conversation with me. I not only got done what I needed to but left the call informed and smiling (I rang my wife to tell her how wonderful you were). You are a credit to your employer and should be training others on how to be such a welcoming and skilled staff member. #GiveAoifeARaise   Thanks again,   Warmest regards, Shane Prendergast ... View more

Hi,    I just wanted to say thank you for a great service, Sky mobile provides. Whenever there has been occasional problems with the network it has been appreciative of the texts or emails received and it has never flustered me. Also I noticed your network is a lot stronger and can receive a stronger network in other places that I have visited to see family or friends.   The swap24 was easy to do when I upgraded and I was grateful to people's patience when I called double checking things about the process. But it was all straight forward and my statements were clear on payments. I'm very happy with my new upgrade.   Lastly, I purchased a SIM card recently, as I have decided to let my daughter have a phone. It was lovely to speak with someone to explain my options and made them aware of the restrictions I wanted applied and was able to cap them on the new SIM. It has provided a great peace mind and was able to set up the SIM card easy too. I look forward to giving her a phone in couple of weeks for her hard work and achievements.   I really wanted to send some feedback, as it brings a better balance to any negative. As there are happy customers too!   Thank you again for all your help. ... View more

Thank you to Fraser who was so helpful when I called to ask for my sky package to be cancelled due to my husband passing away. He organised a package at a much lower cost and sent me some beautiful flowers and chocolates which was much appreciated. ... View more

I recently had an Issue with my sky and after numerous hour back and forth, my Issue was solved. I can’t thank Reece Staff ID. RDU15 for his kind words and patience with myself. He is an asset to the sky team and a very well mannered man. I hope this finds his way to both himself and his superior. Thank you again Reece  ... View more

Dear Sir/Madam,  I am sending this email to express my thanks for the great, friendly service I had this morning  on 2/8/19. I got through to Sky quite quickly after requesting to be put through to  technical support, and I was greeted by an extremely friendly, helpful man named @Kevin. He listened to my issues that I had with my Sky service patiently, and put me on the fast track list for an engineer to call out to me, as I am going away  in the next few days.  Not only did he assist me in a very efficient way, but also was nice and polite and chatted with me as he was organising the engineer to call. I would recommend Kevin to be put forward as employee of the month, at least, and maybe a promotion!  Thanking you for the good service. Freda Hanratty.  ... View more

I called up sky to add a code onto my account it took me about an hour to get to speak to the right person but when i did, Kevin was great. He helped me get the best deal and advised me on a few things which was very helpful. I would like managment to pass on my massive thank you to Kevin from the Pre-active cancellation depatrment for everything he did for me, his customer service was brilliant and made sure that everything was correctly in place for me. Kevin is a true asset to your business. From myself and my partner, Thank you.  ... View more

I recently contacted Sky due to the internet here going down (29th July 2019). I spoke with Mark who was friendly and extremely helpful. I hope he sees this, as his service was second to none, and he also enlightened me about the loss-of-service charge (or rather, lackthereof) and promptly contacted the OpenReach engineer, all after contacting me back after I had asked him to! Thank you and well done!   - JustFixedBroadban ... View more

I would just like to say a massive thank you to Elvis from the online chat service! He was a huge help when setting up my broadband and talked me through the whole process, making sure that I was aware of everything and reassuring me throughout! Unfortunately the chat cut out before I was able to thank Elvis for all of his help, but I am so so grateful! As I am moving into a new flat, this is all new to me, and to have people like Elvis there to help makes everything a lot less stressful!  Thank you so much!! 🙂 ... View more

Had cause to ring and just wanted to pass on thanks and compliment David, ID Dan06 for all his help and excellent customer service. He was extremely helpful and knowledgeable and was able to solve our issue. He is a credit to Sky.. ... View more

Hi i have recently come off the phone to Margaret (phoned 03442 414141)  feeling de-stressed  and greatly relieved.  My husband Barry had a stroke last year and has communication difficulties which means I have to do all the sorting out of anything that now goes wrong.  Barry lost his access to e mails on his I iPad and phone as the system wouldn't let him sign in with his password. Not being very well up with technology it appears we had to change his password to get the e mails back.  Margaret was so patient with me and talked me through step by step how to do this via @Anonymous.com and at last I managed with her help to get the email access again. This may seem a small thing but as Barry uses his e mails and not the phone it was a major breakthrough when we got it back. What a lovely lady Margaret is and she is a credit to your team;  I wish  all companies had a "Margaret" when I need help. Thank you once again please pass on my thanks to her personally if you can? Regards shirley Shannon  ... View more

Hi, I just want to thank a gentleman I spoke to this evening - his name is Declan and he works in cancellations.   I have been a customer service manager for an established internet retailer for a number of years and I cannot remember a better example of service from either Sky or anyone else.   An absolute credit to your company and stopped a certain cancellation and turned this into a secured customer for a number of years.   I hope that Declan is rewarded for this - if you require any information to determine who I spoke to then please don't hesitate to contact.   ... View more

I spoke to Abby this morning - she helped me through my mini box problem, tuning my remote controls etc.  She was so kind and very explicit with her instructions and help!  Just so pleased I got to speak to her. Big thank you Abby!   ... View more

Hi,   Just wanted to say well done on how you've handled the Yahoo mail security risk. Have received emails, texts and a letter through the post informing me about it and advising what needs to be done. Can't fault the communication. These things happen and you've done everything that was needed to ensure people know and understand what to do. Thanks ... View more

Thank you so much to Emma Robertson from the Hood team. I’m over 37 weeks pregnant and contacted sky via the app after stressing over my broadband signal dropping which meant my boyfriend couldn’t work from home. Thanks to Emma’s help, my issue appears to of been resolved.   Emma was continuously so upbeat, friendly and helpful when I was stressing over over the issue and it was such a lovely gesture to send flowers the following day. This really brightened my day 😊 💐. ... View more

Sheldon you are amazing!!  A MASSIVE  thank you for your patience while we tried to log back into our sky account after the security breach by Yahoo!  We can't commend you enough and were hoping for a way to pass on our feedback but there doesn't appear to be any other route than this one.  You are a credit to the sky team and deliver an excellent level of customer service.  We hope you get rewarded for your hard work.  Thank you again. 😄  ... View more

I called earlier this week and spoke to John- he was absolutely brilliant. Not only did he give a great service, but it was like speaking to an old friend. Could have spoken for hours! Huge credit to the Sky customer service team. Wish I knew his username, but hope someone can pass this on.  Don’t know how we got into speaking about our kids, but I hope we do meet up for a pint one day and that offer to come riding with your 2 (Samantha and Luca) will always be open #ponies #whensheasksdadforahorse !! ... View more

Thanks so much to Tyler, the Sky Engineer who fitted my Sky dish and completed my Sky TV installation this morning.  He is a great asset to your team!  ... View more

 I have been with Sky for over 20yrs - my first SKY Box had 16 Channels (large white dish) and was epic - Watched a few Wrestlemanias too which were not Box Office.  I have always had a positive experience with Sky customer service - always helpful and polite.  Installations faultless, replacement equipment made easy too. Very happy.  ... View more

Hi,   I just got off the phone today 12th July 2019 at 14.40 to one of the most helpful & friendly people i have spoken to in a long time. The ladys name was Karen, she was so personable and chatty and helped me get my bill down to an affordable price which will really make a difference to me,   I work in customer servcie myself and know how important it is to have people like Karen on the team and that sometimes they dont get the praise they deserve as its easier to complain than say thank you   She made my day, please pass on my thanks to Karen and she deserves to be called out for her outstanding customer servcie and friendly manner.   Thank you! ... View more

I phoned yesterday evening around 7 to cancel my tv account but wanted to keep the phone and broadband. The lady I talked to was so helpful and easy to talk to. I had beeen thinking about cancelling everything but now will stay as she made me feel like a valued customer I can’t thank her enough.  ... View more

Good Afternoon Sky, I would like to pass on my thanks to one of the members from the Fareham/ Gosport team in Hampshire. Today I had issues with the HD part of my sky box. When the engineer phone to say she would be round, I was met with a totally professional, courteous and polite young lady. She went above and beyond all that was required of her to ensure I had a picture. I congratulate the Manager of SIAN EDWARDS for producing such an excellent, well rounded professional at such an early stage in her obviously rising career.  Please pass on my thanks to her.  As a Health and Safety Manager myself, her Safe System of Work and correct PPE worn at all times was a credit to her.   Thank you SIAN for all your help.   Kind Regards NW ... View more

Thankyou to Rachel RWA49 in your customer team. She was incredibly helpful and friendly  setting me up with a new package.    Kind regards  J. Archer  ... View more

sorry for typos: Daniel is a credit to sky!! He is now going to show me how to use remote..... ... View more

My thanks to Daniel engineer west of Scotland. Came to set up sky q. Most pleasant and helpful person who is still here but doing an excellent job. He is a crest to sky. No he is going to show me how to use it!  ... View more

I would like to thank the engineer who visited us today and provided an exceptional level of customer service.  He went way beyond the call of duty to sort our fault and ensured we did not require a further visit.    He he is a credit to your company.  Please pass on our thanks. @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!   ... View more

Wanted to send thanks and a great review for David our Sky engieener who came out to set us up with Sky Q this morning. He could not have been more helpful and thought of a solution to make sure we could have the set up we wanted with the boxes hidden. No rushing away and no excuses. He stayed till job was done and then checked everything was working. A real assett to Sky and a very nice chap indeed.  Hope he gets recognised for his excellent service !!   Jackie Lennox ... View more

Sky customer feedback I wanted to say a huge thank you and well done to gorge... He helped me today with a sky mail problem.. His knowledge and patience were simply amazing!!! Such an asset to sky to have such fabulous people giving fantastic service!!! Thanks again Diane Gooding ... View more

Hi   i didn’t have a chance to do the official feedback but I really wanted to let you know how wonderful our customer services representative was this evening.    She  was called Jenny (a Scottish lady) and she was brilliant. Did everything she could do to get us deals and discounts and really explained everything well. She was so lovely and I am sad that I didn’t get to give her the official feedback so I really hope she gets it here.    Thanks Jenny 🙂  ... View more

Emma was awesome, 22/6/19 at 12:35pm  I would like you to pass on thanks, high praise and recognition to Emma who was unbelievably helpful and fast acting on an issue I called with today. I explained I was calling from overseas and that the three previous unresoved calls to Sky were costing me a fortune,  she was amazingly quick off the mark resolving my issue, leaving me stunned quite honestly.   I am mid relocation back to the UK, Emma is the most on the ball, proactive and helpful person I have come across, amid all that an international move requires. The local council definitely need training and guidance from Emma.    Its also worth pointing out it is really not easy to find a way to complement and leave feedback, but so many ways to easily access compmlaints procedure which is a shame. Please resolve this.  Thank you    ... View more

Had a really good call with someone called Martin 19th June 2019 really helpful and friendly. Really wanted to say thank you! And hope he listened to Liam Gallagher ... View more

Hi to the Sky Team, Would just like to say  well done for the screening of Chernobyl  a wonderful insight into what really happened in 86 the acting and screen sets were so well played out, for those who were not born then or were to young to remember we came so close to causing so much irriversible damage to this world but for some very brave souls who perished trying to protect us. They were depicted wonderfully well inthe programme .Super TV viewing ... View more