Send Thanks to Sky

I was dealing with Warren from the Sky Mobile Ireland sales team today and he was brilliant, so helpful and very patient. Just such a pleasant person to deal with, he had a friendly approach while also being very professional.  ... View more

I had a engineer come out to my property today (16th June) and I am so grateful to him.  he not only moved my satellite dish, to a complete different side of the house, he changed the dish and rewired it all.  The issue was theres a lot of trees at the back of my house so it's technically not Sky's problem, but he didn't see like that and was so happy to do it.  please find this engineer as he was great and people these days are quick enough to complain but not to give compliments.   Lindsey  ... View more

A massive thankyou to a lovely Scottish gentleman called Richard from sky on the phone this evening . His level of empathy, calmness and above all help was invaluable while I was dealing with my 81 year old mother's internet . He is an absolute treasure and cannot praise him enough.  ... View more

I would like to extend my thanks Lelo who provided exceptional customer service today. I am very happy with my new phone deal and sim contract. Lelo did everything to answer my queries and was professional throughout. I am very happy in having renewed my contract with Sky 🙂 Thanks Lelo!!  ... View more

I contacted Sky with a number of issues, all of which Shaquille was able to resolve. He was professional, friendly, patient, and extremely helpful throughout. His customer service was excellent and he made the whole experience much easier than I expected.   I have been a Sky customer for nearly 20 years, and I can honestly say that the service I received from Shaquille was outstanding. I had been considering leaving Sky, but after speaking with him and having my concerns dealt with so efficiently, I decided to stay. He is a real asset to the company and deserves recognition for the high standard of service he provides. ... View more

I would like to show my appreciation to this lovely young lady (Lisa) from Exec Team. She put-up with an old man's rambling on for 3 hours. Lise never got angry, kept her cool and calmy explained SKY's rules to me. This Scottish Lass is a credit to SKY and her team. Also Scotland won their first game, another plus for her. Thank you         ... View more

I just dealt with Diya in Customer Retentions re: Sky Stream. The phone cut off before I could provide feedback. She was superb!! ... View more

After struggling for over two years to get my discovery+ link working with my Sky Stream account, I finally had it resolved thanks to Valentine from Sky.   I had spoken to multiple advisors and both Sky and discovery+ support over a long period, but the issue kept getting passed back and forth without being fixed. Valentine took ownership of the problem, looked into it properly, and managed to get the link finally activated.   It now works as it should, and I really appreciate the patience and effort in getting this sorted after such a long-running issue. It has made a real difference.   Thank you again. ... View more

Engineer arrived on time, was friendly and professional and talked me through every step of the installation with hardly any invasive drilling and Sky equipment in a discreet place ... View more

An engineer called Sean came to sort my WiFi out this afternoon, I cannot rate him highly enough. He was fantastic, explained everything to us, super friendly and totally knew his job. Thank you Sean. ... View more

I would like to record my sincere thanks to "Fahim" in the retention department for his exceptional help when I rang him yesterday 9th June. I rang to ask about extending my Sky TV package for another two years. I have to say that Fahim was the most helpful person I could have asked for. He listened to understand exactly what I wanted, and then did his utmost to get a good deal for me.  I was expecting to be asked for feedback when I ended my call, but it didn't happen, so I wanted to write to highlight to his superiors, and Fahim himself, how grateful I am for his exceptional manner when dealing with me. You are a true gentleman and it was a pleasure to communicate with you. Thank you. Kind regards, Bernard Trott. (A very satisfied customer)     ... View more

Hi there,I would truly liketo acknowlage just how goodte engineer that fitted my new broadband and router into my home today,Sky these men and woman do a fantastic work im so glad to see you investing in training and giving jobs to these young men and women. The lad today had my fibre all installed up and running within a short space of time.well done to him and sky investing in youth. ... View more

To The Manager,   I wanted to share some quick feedback about Jay in Customer Services.    They recently helped me with trying to connect my new mobile, to my home broadband.   Jay worked hard to help me with this issue.  He was extremely polite, knowledgeable & helpful    I wanted to make sure that Jay's hard work was recognized.   Best wishes a happy Sky Customer   Sam 😊      ... View more

just an issue resolved been going on few months which trebled my bills , have called previous times and always been let down . On this occassion they account handler sorted the issue and helped me out with bills over next few months. Top bloke however the survey thing did not kick in at the end of the call was unable to leave feedback , so am doing it here. ... View more

I had a call with Camelia today, June 6th, 2026, from the tech support department about Disney+. I actually spent a good four hours trying to get my query resolved. The lady I spoke with over the phone was incredibly patient, polite, and genuinely pleasant to talk to. Even after she had been assisting me for three hours, she remained happy to engage in small talk, and even when the call dropped, she promptly called me back. This was incredibly helpful, especially because I didn't have to go through the hassle of speaking with another agent. She truly deserves the praise, appriciation, and acknowledgement of her customer service skills. Working in customer service I know how difficult the long call can be. Thank you Camelia, you've been absolutely brilliant. ... View more

after some non helpful/friendly calls regarding a replacement sim card, Richard helped us solve a longstanding issue. he was super helpful. i didnt receive a survey after the call but wanted to express my thanks. 11/10 service, patience and advice! ... View more

Excellent professional service  ... View more

I would first like to say the initial problem was of our own doing as we forgot to check which bill was on DD after changing bank! After discovering our broadband bill was not paid, I finally managed to get through to an assisstant just after 9.00 on Monday. After explaining that I no longer had the relevant card/bank account and could not supply the date of last payment,  she said I couldn't even  pay the  outstanding amount as she could not access the account without those details. And that was after speaking to her supervisor!!! I said I would try to get them for the next day and was told she would phone me back the following day after 9.00am. I'm still waiting!   Today, Wednesday 3rd June, I phoned again. Luckily, I spoke to an extremely helpful and well informed gentleman called Amaan. He assured me he would be able to help and sort my issues, including changing from card payment to DD. 15 - 20 minutes later, everything was sorted, including getting my husband authorization to act on my behalf if needed. He went through both accounts carefully and thoroughly to ensure I had the best deal. I cannot praise him enough. He excelled my expectations. Unfortunately, the customer survey he asked me to fill in did not appear, hence I am writing this in the community section, hoping  that a positive review for him will reach the relevant place/person. Well done, Amaan. ... View more

I just had Stefan over today to set up my Sky Q box. He went above and beyond, spoke with kindness and care, and communicated so well with my grandma who struggles to speak english and made her feel comfortable and understood. Went through rose bushes and stingers just to get the sky wire through without hesitation whatsoever, and managed to sort out the sky Q without no issue. He even got a sky Q mini box sorted for me on the same day. If this is how all Sky Q engineers are then Sky are doing an above and beyond job. Stefan is an amazing human being and deserves the absolute best.    Thank you ... View more

A Sky engineer connecter fibre 150 today. He was brilliant.  Tony Wilson ... View more

We had our broadband upgrade today 2-6-26. The engineer was such a nice guy. Very friendly and  so professional. He explained everything he was doing and why it was being done. The installation itself was very neat and tidy and carried out efficiently. The areas worked in were left clean and tidy too. Thank you for sending a ⭐️⭐️⭐️⭐️⭐️ engineer. I hope my comments can be fed back to the engineer and his manager. ... View more

Hi.. please find Lesley in the cancellation department. I didn't get the feedback text to give my credit.   Lesley, I've never met someone with customer service skills as good as his. I have many years in customer service but I never met someone who was as good as this guy. I called with the intention to cancel and walked away with a new 24 month contract. Lesley worked hard to get me a really sweet deal as a 16 year loyal customer, reducing my bills and offering me better value   But its not the deal that is writing this review, it's Lesley. He spoke with the highest level of kindness and honesty, sharing relatable experiences and understanding as a consumer. None of the selling **bleep**, straight to the point and when I said i wanted to cancel, he was ready to do it, and also ready to listen to my concerns too and turned those concerns into a solution   Find Lesley! give him my praise! ... View more

Nikita - you helped me to resolve an email problem today... you were wonderful to chat to. I thank you for your time and efforts. 10/10. We got cut off before I could complete the survey. I am sorry.   Thanks again for your efforts.   All the very best   Chris B ... View more

Thanks to the lovely guy in the Waterlooville area this afternoon, who got out of his Sky van to make a fuss over my dog on his lunch break, because she stood at his van door wagging her tail at him and refused to continue her walk until he said hello. I guess that counts as good service.  ... View more

We would like to send a message of thanks to our Sky engineer, Jess who visited us tonight, on the hottest day of the year so far, to check our connection and figure out why our connection with dropping.    Jess was very patient with myself and my parents as we had technical questions and also wanted to show her pictures of the grandchildren. Jess I was very kind and patient, especially for such a late visit and in extreme heat.  My parents enjoyed hearing how she became part of the team at Sky loves her job as she ran tests and installed a new router.   We appreciated Jess staying past 8:00 p.m. to ensure that our new router was connected and everything was up and running. Jess is very thorough and happy to share knowledge about the systems.  She is an absolute asset to the company and such a kind, considerate and polite young woman an absolute credit to your team.   Thank you, Jess!   Many thanks,  The Curtis family  ... View more

Hi. I hope I am direceting my thanks to the right place. Tonight (27/05/2026) around 6.30pm I had cause to be put through to Alan (Scottish accented gentleman) at what I believe was the cancellation team. Now you have to understand this was the 4th time I had contacted Sky since my initial order on 14/05/2026, and during these times I had spoken to in excess of a dozen people, several of whom had promised me, on their lives of their unborn children, that my problem was sorted. It never was. Not until I was put through to Alan, he actually listened, and more importantly understood me predicament, and he set about sorting it out for me.  It took possibly 40/45 minutes but he sorted it and talked me through each step of the way. I have to make it clear I was adamant at the outset of being put though to Alan that I wanted to cancel my order, as some of the earlier people I spoke to were either incompetent, didn't listen or had other agenda. However, he set about solving the problem that had landed at his feet one step at a time. By the end of the call I have to say I was impressed with his professionalism, his knowledge and his manner of dealing with the public. He is a credit, not only to himself, but to your company as a whole. And I would like to both thank him personally for his help and bring his excellent work to the attention of his supervisors. Thank you.   ... View more

Thanks Alex in your technical department for getting City Fibre on the job on the same day. That was amazing and has helped so much. John. ... View more

I’m not sure where to begin, but I would like to say a huge THANK YOU to Maggie from the Technical Team, who I spoke with today. Your demeanour, kindness, and willingness not only to help, but to resolve ALL the issues I had (and there were a few!), was simply outstanding. You are a huge credit to your team (and society at large). I genuinely appreciate all your help. You’re an absolute star Maggie★★★★★ Thank you! ... View more

Massive Thank You to Paul at Sky Liverpool One.  Very professional and friendly dealing with a complicated issue.  The matter was timely resolved, many thanks! ... View more

I recently took out a phone contract in store (glasgow buchanan) and received a really excellent service . i believe the sales advisor who helped me was called dermont, he found me the best deals and put me at ease throughout the whole process , his service was very good !  ... View more

Dear Manager,   I’m writing to commend the exceptional performance of one of the talented members of your Customer Services Team, under your guidance and leadership.   Specifically, I would like to highlight Tino (Employee Ref. TRE29). During my brief interaction with him this week, he provided an experience that went far beyond my expectations. It was clear to me that he drew upon every rule and piece of knowledge at his disposal, and his ability to reflect that understanding in a way that could help train others is truly commendable.   His command of the brand’s products and services was outstanding, which made for a very smooth flow from the initial inquiry through the entire conversation.   I feel compelled to express my sincere gratitude for his efforts in making my experience so delightful. I would also encourage you to share this feedback among his colleagues, as a well-deserved recognition of how valuably he represents the entire team.   I salute Tino for all his hard work, wish him every success in all his future endeavors, and hope he continues to be an asset to the company or wherever his quest may be.   Kind regards,   Ali ... View more

Dear Sky Team,   I just wanted to send a proper thank you for Diane in your retention team. (21/05/26)   I got put through to her after having a really frustrating time trying to get my Sky broadband activated. By the time I spoke to Diane, I was honestly at the end of my tether. I was fuming, I’d had enough, and I’d already said, “Forget it, I’m cancelling everything. I’m leaving Sky.”   Then I got through to Diane.   And honestly, she was brilliant.   She didn’t jump in, didn’t talk over me, didn’t make me feel like I was being dramatic, and didn’t try to shut me down. She just let me get it all out. I ranted, I was frustrated, and I probably wasn’t the easiest person to deal with in that moment, but she handled it with real patience.   What stood out to me was that she actually listened. Not the usual customer service type of listening where someone is just waiting for their turn to speak, but properly listened. She understood why I was annoyed, she showed compassion, and she treated me like a person rather than just another account number.   That made a massive difference.   Diane calmed the whole situation down without making a big song and dance about it. She was warm, understanding, patient, and genuinely empathetic. I came onto that call ready to cancel everything, and the way she dealt with me completely changed the direction of the conversation.   I think people are quick to complain when things go wrong, so it’s only right to say something when someone gets it spot on. Diane did exactly that. She deserves proper recognition for the way she handled my call, because she was an absolute credit to Sky.   Please make sure this gets passed on to Diane and her manager. She deserves to know that what she did really mattered.   Dan ... View more

I would just like to send a big thanks to Muhammed who came to sort out my wi fi on 1/5/2026 After several previous visits I was about to give up on sky broadband as it was so bad Having had no previous problems in the last 20 odd years since renewing my contract in December it was abysmal Muhammed has restored my faith in sky and I thank him for his professionalism in solving my problems  Noel     ... View more

Thanks to Sang who helped me set up my new Sim on my new phone. I had spent 24 hours trying without success. Sango did it in 2 minutes and was so kind and patient.  10 / 10  ... View more

Hello. I like to thank Chris getting his manager to send another CRF got it fixed in one day after having problem after problem since March  ... View more

Very satisfied with services  ... View more

I want to send a huge thanks to Daniel in the Technical Department (Romania) who I spoke to on the 19th of March. He was increadibly patient, friendly and kind throughout what was a tricky call - with me forwarding his help and instructions via text to my Elderly Mum - trying to get my Mum's new SKY Q box working.. Daniel's cheerfulness never wavered and he pulled us through to a successful conclusion! ... View more

Cant remember name of chap who helped but he was very helpful ... View more

Yash from the team is absolutely amazing! Great customer service, polite, knowledgeable and helpful. Super efficient and organised everything. Thank you! ... View more

I would like to thank Hannah in the loyalty team for being so helpful and taking the time to sort out my new contract for me. She had the call sort of dumped on her by a colleague and a bit of a mess to sort out  ... View more

Would love to pass on my thanks to Walter, who I spoke to on the evening of 17/05 about issues linking my Disney+ account.  Not only had the problem resolved within 12 hours, has to have been one of the most pleasant and great to speak to members of customer service that I've ever encountered, can't praise him enough.  ... View more

On May 18, Jayden (City Fibre) arrived with his partner ( can't remember name -sorry!)  In the am to Reddings, Cheltenham, to install both outside and inside. They were the ultimates in proffessionalism and a joy to deal with. Just got right into the job(s) at hand and took care of everything, leaving both garden and front room as they found it. They make a terrific team and, having had broadband installed across the globe, could immediately see how knowledgeable they were at their profession and found their customer facing performance incredible. Everything was so smooth from set up to activity and I cannot thank them, and sky agent who logged my account, enough. Jayden was the quieter of the two but was so polite, knowledgeable and helpful, and patient with my dog! His colleague set everything up outside, ensuring no markings visible in the garden and safety in structure. A warm, bubbly , hardworking character who did not stall until everything was done. Great stories of his Sky Colleagues wedding in Rome. He immediately formed a relationship between client and company. Thank you so much Sky! Great performance 🌟⭐️💫 ... View more

Sincere thanks to Jayden and partner for the work that they did this morning. From professionalism with clients and a job done so well, they were just a pleasure to deal with. It was a neat and smooth install, both outside and in, with help given to me in connection of my iPad. I had requested service from Virgin Media which never even got to install; the service was so bad that I cancelled. So getting the job done so smoothly, with engineers knowing their jobs and more, was a joy!  I hope that Sky are fully aware of this great team and appreciate them.  Thank you so much Sky. Your staff are a joy and the Company is wonderful to deal with. Thank you!  ... View more

Wanted to pass a massive thank you on to Nish from the Sky store at Westfield in Stratford. After being with another provider for a signifacnt amount of time with very slow speeds and poor deals we decided to try Sky having wanted Sky TV for a very long time. We walked in the Sky store and were immediately met by Nish and she was so helpful at explaining the deals that Sky had and what the installation would involve, we were initally put off by having a sattelite dish but Nish expalined that a satellite dish is not needed and that Sky TV can now work entirely over the internet.  Nish kindly wrote down all details about our package and prices and account number for us which was very useful to have to hand.     Thank you for making the transition to Sky so easy for us ... View more

Selena from Bulgaria spent an hour helping 2 non savvy tech people to get our Sky  connection back, it was so easy with clear instructions from her and a lovely manner and friendliness, a credit to the Sky organisation thank you. ... View more

I spoke with two members of staff today. A gentleman called Samuel and a gentleman whose name began with an A  I was waiting for the survey texts but they didn't arrive so I would like to say they both got a 10 from me for their friendly helpful manner and resolving my issues. Excellent customer service  Teresa McCormack ... View more

Amazing customer service from Michelle today. Explained everything perfectly to me and helped me navagate through the app to get a better deal and experience. You are the reason I stay with sky, thank you  ... View more

at 67 years old or approaching 67 years old, I'm disabled. I rely on television a lot and I've been with Sky Television for a number of years and never ever had a problem with the service either technical or when I simplify them because I've got a problem with the television they've always been readily available to me. However, today was exceptional during the night I had problems getting my network to be available by the Internet problems and for me that's a big thing because my phone goes down as well as my landline because everything I have is with sky and many apps. I have a sky so when I'm wide wake up in the morning and I can't get you know the app I want or anything else I try my phone you know spoke to computers, etc. etc. etc. that was no help until I actually spoke to a wonderful guy called Jan and I explained my problem and he said we'll send an engineer out sent out Chris within 25 minutes. The engineer was here. I was in five minutes. Chris solved the problem. It was just something I didn't think of because obviously over the years I've been with them. I can talk various things for myself, but this was something I hadn't thought of and Chris did a wonderful job. I felt rather silly actually, but he assured me there was nothing to be silly about I'd be so gracious and so kind that is why I am writing this because any other company, the gas company, the electricity company any other company I can never imagine them being as courteous being as helpful and being as quick as John and Chris were today so I'd like to see once again a big thank you to Sky Television, whom I don't care what happens I would never ever leave them and to be honest the package I get if I got in any other cable network, it cost at least 50 pound no more and I know that for a fact. I haven't been pressured into this than anything. I was just so amazed at how quick I would responsive how kind and how courteous it all almost made me feel as if maybe the problem in the energy because it was so nice the way they handled the problem. It was so sweet and out of the way to talk to me about everyday things as well with other people just walk in so the problem and back out again they didn't and Chris as well. I bought myself a new DVD recorder he offered to put that in as well set it all up for me. No one else would ever do that so I'd say thank you to Chris and Jan for today's service. I'm talking about I was between 10 and 11 o'clock and eight and 10 o'clock. I would just say thank you so much guys and big hugs to Sky Television  kind regards, Ellen Caton ... View more

I regretfully didn't take the name of the friendly helpful lady I spoke to on Saturday 25th April. I had been experiencing consistent issues with my broadband with it dropping out for several minutes 3-4 times a day which was becoming frustrating as I have Sky streaming service as well so interrupts my viewing. This lady was very understanding and sympathetic to my issues and arranged for an engineer as soon as she could (given it was weekend). An engineer arrived and did whatever he needed to do outside and I can say so far (touch wood) my Internet connection has been stable, which is all I ask for. Thank you. ... View more

I wanted to provide some feedback about Latimir from Sky. He went out of his way to make sure I had the best possible customer service experience. From the start, he was incredibly friendly, polite, and courteous, which immediately made me feel at ease. He was patient, attentive, and genuinely seemed to care about helping me on multiple occasions, which made a real difference. It’s rare to receive service that feels so personal and professional at the same time. Latimir is a real credit to Sky and absolutely deserves recognition for the excellent support he provided. Thank you for employing someone who clearly takes pride in delivering outstanding customer service. ... View more

I spoke with Tutu on the phone on 29th April around 3pm after receiving a letter about my options for a phone and contract upgrade. Tutu was extremely thorough and helpful and answered all of my questions with care and patience. He helped me find the most suitable plan and device for my needs as well as talking me through how to get the most out of my piggy bank data - something I will now be able to make the most of and save a lot of money! Thank you Tutu 😁 ... View more

I just want to send a massive thank you to Jodie and manager Rachel from the Broadband technical team in Newcastle who were absolutely fantastic in quickly sorting an issue with my Grandmother's sky account. After a very long 2 stressful weeks of dealing with other very incompetent agents I was delighted with the customer service and what Jodie and Rachel done for my elderly Grandmother today. A massive thank you to you both.  ... View more

I recently had a problem with my sky Q box keep freezing screen then just dropping out completely ,  I was having to reboot it 2-4 times each day  technicians came out to help ,, they came right on time , the 2 lads were very professional and had the problem sorted in no time at all  I am very grateful and pleased for all their help they gave me ,,Well done lads " regards john ... View more

Having tried all the suggested re-configuration processes without success, I requested a replacement. Amazingly, the new box arrived within 24 hours. All set up and everything now works perfectly! ... View more

I just want it to be acknowledged how compassionate and understanding and how calming, helpful and kind Dinesh was to me with my recent problems with my doorbell and chime. The situation was explained to me at every step, repeatedly and in simple terms for me as I couldn't get it to work. One and a half hours later and I still couldn't fathom it. Tried again today with Dinesh's helpful supportive words in my mind and it worked first time. So thank you Dinesh! ⭐⭐⭐⭐ ⭐  ... View more

Despite a woeful performance by Skiy due to poor communication, undelivered promises of credit, not recording notes on account Danielle was excellent. Constantly , she was emphatic, consistent withher communication., responsive and professional. She is a credit to Sky. ... View more

Dheeraj at customer services for my query with broadband early termination was absolutely fantastic he was polite helpful 10/10 service thank you  ... View more

I'd like to thank @Suzanne from the accessibility team she was so kind helping me get my friends sky vip and app up and running because we hadn't linked something hence she couldn't access the free sky cinema tickets so with us both having 2 free cinema tickets each month we can now go twice a month as we both now have 2 tickets each excellent customer service from Suzanne glad we are both registered with sky accessibility team from 2 very thankful vips of 8 and 26 years thank you so much we love sky and the helpful advisors  ... View more

I would like to send a big thank you and compliment Andrea, the lovely German lady on the Accessibility Team.  My conversation with her was a few weeks back. I have deliberately waited to make sure that my issues had been fully resolved.   My husband's previous mobile phone contract had come to an end, and he wanted a new handset. A new handset was received but was not as we expected so, as we were still under warranty, I called Sky. I firstly got through to a member of the team overseas.  The member of staff wasn't the most helpful and I wasn't that happy with the level of service that he provided. Despite my obvious dissatisfaction, he continued to try and sell me additional products and services. His accent was difficult to understand due to my partial deafness, and the operator seemed irritated with my lack of understanding. At this point, I asked to speak to someone on the Accessibility Team in the UK. It was then that I was transferred to the lovely Andrea. Thank goodness that I was. She was incredibly patient, kind, understanding and empathetic. She took the time to check my understanding and was always happy to repeat things, when I couldn't hear her properly. It was a very long call for her, but her calm, kind, patient, demeanour didn't change at all. She made me feel completely at ease and valued. As a long-time customer of Sky, I don't always feel  that valued.  Thank goodness for members of staff like Andrea.   I hope that she gets recognised for her outstanding attitude to customer service. Thank you from the bottom of my heart, Andrea. You have restored my faith in Sky. ... View more