Send Thanks to Sky

I just wanted to express my thanks to Marie form Sky who was fantastic and sorted out my issues which have been ongoing since July. She was absolutely fantastic! and deserves a huge bonus or a wage increase, for her kindness, Understanding and helpful nature. Thank you so much and i hope you have a brilliant Christmas. Many Thanks John ... View more

The engineer was initially booked  in between the hours of 0800 and 1300 on the 20/11/2025. However we received several updates and  had messages reducing the window and he eventully arrived at approx 10.00am. His name is Lynden from the Chester area and he was most efficient and professional in the way he tackled the job and explained the updates  that  the replacement unit offered.        ... View more

Thanks Surag for all your help today in renewing my contract for the next two years . You were polite and extremely helpful. ... View more

Just spoken to Godfrey in the cancellation team, as we need to end our Sky Stream subscription to cut household costs (arrival of our second child forced it!). He was fantastic to deal with, helped me through the process in a matter of minutes and was able to have a great conversation about being a father - four kids under 7 sounds like great fun - as we did. Genuinely one of the best CX experiences I have ever had. ... View more

Would just like to say a big thank you for the free tickets I won for Disney on ice Aberdeen on November 28th 2025 so excited can't wait  ... View more

Bradley at the Bluewater Sky store went above and beyond. He was incredibly friendly, patient, and knowledgeable about all the products. He made everything so easy and was genuinely helpful throughout the whole experience. This is the best customer service we’ve ever received from Sky. Thank you, Bradley! ... View more

I called Sky today as my broadband hub is not working. The customer service agent that I spoke to was more than helpful, really professional and also helped me with re-contracting as this is due to expire in 2 weeks as well. I would have completed the survey at the end of the call but this did not seem to come through. However the customer service I received today was prompt helpful and polite so I wanted to ensure this thanks and feedback was given in some way. The hub is on the way and will be with me shortly, and the explanation of what will happen and what I need to expect was very clear. Great service, thank you again.   ... View more

After trying and getting nowhere since August to decrease my  bill with numerous members of staff who kept trying to upsell ,I called sky this evening to cut off my Sky TV as I'd had it. Luckily I had the pleasure of speaking with Macauley agent number MGE825. I had called 15 minutes previously and spoken with someone who quite frankly was useless,this person kept me on hold for about 10 minutes ,then said they couldn't help and told me I then had to call yet another number. My bill this month was just shy of £100 and I'd had enough seeing as I'm apparently a Diamond customer with sky over 20 years,but this means nothing to Sky. Luckily,Macauley listened to my rant about how when I had called in September/October,a guy tried to hard sell me broadband even though I had made it clear this was not what I wanted.In another call an operative said they would call us back as a manager was unavailable to authorise any deals,the call never came. Macauley is a total credit to this company,he listened and did everything he could to reduce my bill and for the first time in a long time,it was actually a pleasure to talk to a member of Sky staff. Let's not forget,I've been with sky over 20 years,I remember when they were bending over backwards to keep customers instead of only giving a good deal to new customers. Macauley has significantly reduced my bill and although I've cut off sky sports...which pains me greatly for my hard working man,the fees were just too high! I hope that Macauley will be recognised for keeping me with Sky as I was at the end of my teather speaking with people who were useless and had no customer service skills at all and was at the point of leaving after all these years In this day and age where the cost of living isn't reflected in our wages,it has be so good to talk with someone who was so very helpful and brilliant at his job.If you read this comment Sky,take note,praise this employee, give that man a raise and get him to train your staff. The only thing diamond about my time with sky has been the service I have received from Macauley today!   ... View more

The lady was very helpful and sorted my issue out ... View more

Ikran was really, really helpful and went above and beyond to help me. She took her time to go through all my details and made sure that I got the best deal, thank you. ... View more

I would like to commend Donna for the service I received yesterday . A problem which I thought had been sorted last week, I was told that person,  had lied to me. I was then transferred to Donna who was very understanding of my predicament . Because of this sky have kept my custom ( not for another 26 years which is how long I have been with them) ongoing .             Thank You again Donna,  ... View more

Had to get help sorting new phone out yesterday went to merryhill saw Oliver and steve great service from them , both were great , patient and friendly with the situation .  after nearly an hour got it sorted out for me  it's great to get this kind of help just excellent ! Thanks Oliver & steve !  ... View more

Spoke to a man called 'Major' this morning and afternoon with my broadband query.   Was amazing on the phone and resolved my complex query very quickly. He is terrific 🙂    Thank you so much! Credit to sky he is! ... View more

My Internet went down at 4.30 the other day and by 10.00 am an engineer was at my door. His name was Mark and he soon discovered my router needed replacing which he did. He had to be one of the nicest people I've met and I just wanted to thank him for his service  ... View more

We have had huge problems with both Openreach and Sky trying to get broadband installed in our new home. As the Openreach contract is through Sky we had to continuously call Sky in an attempt to resolve. Everybody hid behind the 'system', follow up calls never materialised and 3 people actually lied to us! However once Emma got hold of it, she was helpful, supportive and followed up several times with both Openreach and us. She even called after the installation to check everything was working.  From experiencing abysmal service extending over a 2 week period, Emma's approach was a breath of fresh air. Other people in Sky could learn a lot from Emma on how to provide proper support to your customers.  Thank you again Emma. You are a star ⭐  ... View more

I really want to say thank you for all your help and for everything,  you've really helped me  ... View more

I had a call today with a lovely lady called Kulsum who is in the loyalties and cancellations department. She was the first person to actually assist and help with what I was initially requesting I have spoken to managers and other advisors all could not process or assist with my query.Kulsum took ownership of thr issue and worked fast and effectively to resolve all my issues and provide me with the package I wanted. I was extremely frustrated by time I got through to Kulsum so was at end of my widths with everything but thankfully Kulsum assisted and Sky have gained a new and happy customer. Only person who actually did their job and listened to the customers issues and worked effectively to resolve all Was an absolute pleasure to deal with after a long few exhausting days looking for a resolution she needs a raise and a bottle of brandy  Thanks Kulsum  Take care  Irish George  ... View more

I had the absolute pleasure of being assisted by Bruce from Sky Scotland, and I honestly can’t recommend him highly enough! From the very first moment, he made me feel completely welcome and valued, turning what could have been a stressful situation into a truly positive experience.   Bruce is the perfect combination of professionalism, knowledge, and warmth. He listened attentively, guided me patiently, and went out of his way to resolve a misunderstanding — even ensuring I received a refund promptly. Every interaction with him was pleasant, reassuring, and genuinely supportive.   What truly sets Bruce apart is his caring nature and dedication. His kindness, positivity, and attentiveness shine through in everything he does. Sky is incredibly lucky to have such an exceptional representative. Thank you, Bruce, for your outstanding service — you didn’t just help me, you made me feel truly valued!   Many thanks, Diane ... View more

I rang Sky today to amend my package as it was due for renewal.  I spoke to an amazing member of staff his name is Ketan. Super friendly, and explained everything in detail. Received fab service and great price !! Thank you. ... View more

Kanchan in Customer Loyalty, I owe you many beers, THANKYOU SO MUCH for doing what seemed like the impossible and finally sorting out my future billing and contract issues, you are a legend and I cannot thank you enough!!!! Kanchan needs a pay rise please sky. Managed to sort out the issue in the same day after weeks of different people promising (and failing) to help. From a very stressed out customer to a very happy one thanks to Kanchan xxxx ... View more

  I would like to express my appreciation for the excellent assistance provided by Kavya regarding my iPad delivery issue. She handled the matter promptly and professionally, ensuring that the issue was resolved at the earliest. I am pleased to confirm that the product has been delivered today. Thank you, Kavya, for your outstanding support and efficiency. ... View more

I had a phone call yesterday (did not get the name, was told I would receive a survey but I didn't and I really want to thank him!)  I had a complaint that had not been resolved. This kind man got it sorted for me really quickly and was so friendly. Even though I was annoyed with Sky as a whole, this man managed to make me smile and laugh which is hard when I'm in a mood!! He was efficient and made sure all was resolved on the phone call. Thankyou so much for your help, it's so appreciated 🙂  ... View more

Outstanding Service from A Massive Thank You!   I contacted Sky regarding upgrading my broadband, team has resolved my query superfast ... View more

Very big thank you to Karen in the guest list team ...... arranged a next day replacement of a faulty puck then called me back after receiving to check everything was ok !   excellent service ! Much appreciated...... ... View more

I'd like to say thank you to Frances in your customer service team (cancellations/customer loyalty) who dealt with my call tonight in such a kind and compassionate manner. I mentioned my mother recently died and the call was handled so well. So thank you so much.  ... View more

When it was impossible to connect Netflix and Discovery+ with my new Sky package I was always kept up-to-date with the progress of the technical team. Eventually it was George who talked me through the maze of sign in details with great patience and humour!  Thank you George. ... View more

My date for full Fiber was booked in but engineer got the date wrong. On the back of this my broadband was off for 10 days. After going round the houses talking to the Indian call centre I finally got Rae from Scotland. Wow she followed up, corrected all the information added to your system which was wrong ( entered from your Indian call centre ) organised open reach to come back out and then watched the status of what was happening then phoned me up to ensure all was well. I would have left sky if it was not for her. Keep these jobs in the uk, people understand and there is no language barrier. However Rae is a diamond and should be rewarded just Fab Keith Chandler  ... View more

I spoke to Wendy in the loyalty team regarding cancelling my account today. I unfortunately have to cancel as I was made redundant by surprise a couple of weeks ago and now need to move back to my home city unemployed. It's a whirlwind of a time and on a day where I sat down to get this part of life admin out the way Wendy was the first one I spoke to today.   As i continued the day and attempted to cancel my other various utilities, not a single other one came with the warmth and kindness that Wendy did to make an otherwise pretty painful process as easy as possible. We had a really nice chat and I left feeling better about the days ahead.   100% what I want to see from Sky and as soon as I'm in a position to get myself sorted out and connected again, I'll be back with you.   Thank you, Justin ... View more

For 26 years sky have looked after all my problems with the equipment. ... View more

I have unfortunately forgotten her name, but I just spoke on the phone to customer service to a very helpfull and friendly advisor about my upcoming openreach appointment. She was a breath of fresh air in comparison to other customer service reps I have spoken too.  10/10.  She was more than happy to give advice and recommenations and put all my questions and worries to rest. I wasnt passed around different representatives or had to give my information to 5 different people. Just phoned up and spoke to an agent in less than 30 seconds. Was exactally how customer serivce should be.  ... View more

Just so happy I'm with sky I was with virgin experience was not nice ... View more

23-Oct-2025 16:20, I have much appreciated to the excellent customer services provided by Alexander. He provided me the step-by-step procedure on how to unload, install and active the SkyGo App. He really helped me a lot. Thanks youvery much for your patient!   ... View more

I would like to personally thank a young man called JACK in cancellations. He went above and beyond to resolve my problem. He was also very polite and sorted out my problem with his manager without me having to speak to said person. If it would be possible to sent card or gift to Jack please let me know. Once again JACK A BIG THANK YOU FOR ALL YOUR HELP.  Margaret Caldwell ... View more

Hi could you please send our thanks to David who helped my husband and I last night around 5pm and 5.30 pm,w he was such a help in a stressful situation ,we are mr and mrs John Harrington,been with sky for 26 years ... View more

This person helped me so much with what I needed to get done! Was extremely kind and helpful! Brought a smile to my face! And got the deal done fast. He definitely deserves a raise!! ... View more

Larry from cancellation in Glasgow was awesome! she called back 3 times to get hold of me as I missed her calls!! she was patient as I asked load of questions and sorted my tv and broadband!! she was kind and helpful with a great sense of humour! Give her a bonus!!!  ... View more

An absolute brilliant service by Christine. Sorted sky dish problems with excellent service. Explained issues and helped out with some apps.  Amazing.  ... View more

Big thank you to Mihael in South Africa for wonderful customer service on our phone call (17/10/25 approx 1430 BST). I usually dread having to sort out Sky renewals but Mihael made it such a pleasant experience and provided an excellent deal for Sky Stream. He also spotted a fault on our line we weren't aware of and organised for BT to come and fix it which they have done so now within 3 days. Amazing service thank you Mihael! Thanks as well to Arvan in the technical team who was very patient in getting the account verified and transferring the call to Mihael (apologies I have probably spelt both names wrong).  ... View more

Just sending a thank you to all SKY employees for their outstanding contributions and service they provide. Sky has and always will be the go to service for TV has everything you could possibly want to watch and no other app or provider comes even close. SOTHANK YOU SKY ... View more

Had a bit of a problem when the  guy  put me on hold and I was left on hold for over 15 minutes then my call dropped , got through to Carol who immediately sorted it out very professional , very knowledgeable fabulous 1st class service  ... View more

For. the attention of the Manager at the Sky Store in The Bullring Centre, Birmingham.   I wanted to take a moment to thank you Omar, for the outstanding service he provided at the Sky Store in Birmingham today. He spent around 45 minutes helping me with the issues I was having with my eSIM card, and throughout the entire process he was  polite, courteous, and went out of his way to explain eSIM processes, reactivating the SIM for me. His professionalism and commitment to resolving my problem were great example of how customer service should be delivered. I appreciate the time you took to make sure everything was working properly before I left.   Thank you from a happy customer   ... View more

I've just got off the phone with Welter and he was fantastic. Understanding of what I was looking for and happy to help.  A great experience on what is something that is at time nerve racking.  Thank you  ... View more

Good morning,  I  had reason to contact Sky help by phone on Friday evening as I was not able to access Discovery+ which is included on my TV package. I spoke with one of your team by the name of Rado. (He is from Bulgaria if that helps to further identify him) and I wish to place on record the most excellent service he provided. He was patient, knowledgeable, helpful and professional.  Unfortunately, I had to end the call before the matter was resolved. However, over the weekend, I received a text from Sky with a link to follow. From that link, I was easily able to activate the pending Discovery+ account. As this was directly related to my Friday evening call, I can only assume that this link came as a result of Rado’s persistence in trying to resolve the issue I had spoken to him about.  In addition to that most helpful link, he called me this morning to make sure that the issue was resolved to my satisfaction; which I was able to confirm.  I am most impressed with Rado’s dedication and wish to officially express my appreciation. Please pass on my thanks. Best regards Norman Devereux ... View more

Steven was great right from the beginning - he took all the details from me about a previous advisors misselling, understood what I was saying and came up with a plan for resolution. He called me back when he said he would and I had full faith in him from the very first phone call because he truly seemed like he knew what he was talking about. My complaint has now been fully resolved and I only wish every call centre interaction was as friendly and efficient as Steven's. Sky, you have a real asset here and I hope he gets recognised for his service! ... View more

Thank you so much 💓  ... View more

Jordan came to our new property today to set up our new sky dish and get us connected to the tv. He was brilliant and nothing was too much of an ask. An asset to the company! Thanks again Jordan  ... View more

Thanks to the people I spoke with on Thurs about mums cancellation of sky everyone we spoke to was very helpful and I also like the fact that noone tried swaying mum in taking a deal so thankyou very very much ... View more

Thanks for my contact it's really helpful  ... View more

Can't fault customer service!  ... View more

Hi Sky, I just wanted to share some really positive feedback about one of your engineers, Jamie, who visited us today. He was honestly the most helpful and knowledgeable person we’ve ever had around — an absolute credit to your company. If all Sky employees were like Jamie, you’d never have a single customer issue! He was fantastic from start to finish and really deserves some recognition. Thanks again for sending such a great representative of Sky! Best, Nicki ... View more

A couple of weeks ago bt told me my land-line contract had expired and I was charged £50+ monthly. I contacted Sky where I have had tv and broadband for 20 yrs to ask if I could move my land-line to Sky. I was told no but given a reduction on my charges. I tried again a few days later and was told the same Sky could not take charge of my land-line. I contacted BT to see if I could get £50 reduced. To my amazement they gave me tv, broadband, mobile phone, land-line, and housephone cheaper than I am paying Sky so I finished saving £50 per month. An engineer is coming next week to set up fibre broadband, install router etc etc. Thank you to Sky for 20 years service. I was amazed they could not assist with land-line or fibre broadband etc despite me living in Oldham and not a remote island. Even when I cancelled there was no attempt to talk me out of it.  ... View more

Grat excellent service very ... View more

. on Thursday 9th. October '25 . had occasion to seek help with an 'issue' . spoke to was on phone for 1.1/2 hours . spoke to a few of your staff (all were very helpful) . until I  eventually got in conversation with a lovely lady who dealt with my 'issue' in a superb fashion . was attached to ' broadband technical dept.' .. her name .. SUSAN McCARTHUR .. worthy  of SPECIAL mention .. from the outset Susan was very courteous + attentive to everything I asked her . very professional and easy to communicate with .. A CREDIT to the company !!! .. It would please me greatly if this message of thanks could be brought to her attention .. regards ! . John Flanagan .  ... View more

I am submitting this review on my issue with retun of a puck which caused me significant stress. and through my hours dealing with sky India . with no resolve . I  waited until Sky  UK  was active on the Monday  Morning. I am very happy to tell all about the two sky representatives  who assisted and investigated my return of the puck.   It seems it was the norm for the returns to the depot in Warwickshire uk can take many weeks to confirm the return. I my case it was in excess of 8 weeks approx. Lee the sky representative based in Glasgow and Karen based in Livingston  where very helpful . I  Can't thank them enough for the efforts . Both spen  time to discuss the problem and both are very professional, polite , understanding , giving me all the time i needed to talk to them Both investigated the matter both  ladies went the extra mile to resolve the problem that II reported .   I feel that service by both was  a 5 star approach due to their commitment in resolving my concern , Thanks again   One final thanks goes to Klavidio  based in Bulgairia who was very helpful with the community form review .   Frank     ... View more

Thanks for the setup ... View more

I think the ladies name was Bidhya. I waited for the survey text but another text was sent. My package was all wrong and costing me so much more money. She took time and explained everything so well to me, I was very grateful and don't want her to think I didn't bother!  Annie McQuillan  ... View more

My monthly outgoing has risen to more than I wanted. So I asked for a reduction to a fee I could afford without reducing my broadband package.   T. V is great but not essential.   However after discussing options all was very helpful. I am back on track with additional channel. Very happy. Thank you.  ... View more

I just wanted to say a big thank you to the customer representative that assisted me today in regards to a few issues with equipment return and billing that I let build up after I lost my mom.    A survery was meant to come through but it hasn't so I will call sky back later today and ask them to send it for that representative. He dealt with everything so sensitively, listened and really helped me sort everything out to get back on track with sky.    Thank you. I really appreciate your help today. It really helps when someone just listens.  🙏  ... View more

From the guy who done my sky TV streaming deal to the sky mobile team sorting me out with getting a new phone. Thank you. It's very much appreciated. To the guy who done my subscription streaming you deserve registration. Again thank you to those 3 people , the guy from September TV streaming , the lady on the 9th October and the lady today 11th October thank you for your kindness, patience and helpfulness.  ... View more