Send Thanks to Sky

Hello Can you please pass thanks to the engineer that came and completed my install this morning!   As an Openreach engineer myself, I know how important it is to have a good job recognised!   Unfortunately I didn't get his name, so I hope you get it from your records!   He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback!   Thank you again!   Mr & Mrs Parsons ... View more

Good morning   I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie.   I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky.   Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him.   Thanks   James ... View more

Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.  ... View more

💯❤️Thank you ... View more

Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.   ... View more

Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable  presenter. This lady should be on a prime spot.  Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.  ... View more

I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.  ... View more

I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was.  I spoke to Jeanie  who was so helpful and polite, and along with assistance from  her colleague Jody, they got my account working the way it should. ... View more

Hi  just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription.  I had made an error in my upgrade earlier on in the day and was now trying to resolve this.  Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue.  Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.   ... View more

Hello   I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services.   Kindest regards, Len Brown (l,**email address removed**)   Moderator note: removed agent ID's ... View more

Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her! ... View more

I would like to nominate Ace for a Sky customer service award. Ace is a credit to Sky and deserves recognition from Sky. We had been having problems with the two Stream pucks. Ace listened patiently to everything I said and told me he would do everything he could to help and he did. It is very difficult to get a Sky advisor to agree to send out an engineer. Ace explained about the outage from the eclipse. He then did everything he could to arrange an engineer visit. Ace also kept his promise to get back in touch with me. Ace was empathetic to my situation with all the problems I have had with Sky stream and he understood my frustration. If it had not been for Ace arranging an engineer visit for last week, I would have been no further forward. Ace has also arranged to have the two engineer charges removed from my account and has advised me on the best date to look for a renewal offer. As I said Ace is a credit to Sky and deserves an award from Sky for his exemplary customer service skills.   ... View more

I needed to transfer the tv and broadband over from my ex husband's name to my name. I spoke to a few teams and was passed around. I eventually spoke to Marie who advised I would need a new account and she would pass me over to sales. Due to the nature of my personal situation I was quite upset and Marie very kindly offered to set up my new account for me. When Marie's system had a technical problem with my address she said I could complete the new account process online myself. Rather than leaving me to it, she srated on the line and walked me through every step until I got confirmation that my new account was in place. Marie's action and care made such a difference to my day. It took away the stress and made a difficult time so much easier to handle. Her patience, empathy, and willingness to go the extra mile turned what could have been an overwhelming task into a seamless experience. Customers like me truly appreciate when someone steps up with genuine kindness and Marie is an absolute credit to your team. ... View more

We would like to thank Heather from the cancellation team for her help with our new sky services. We are long time customers that were on the verge of leaving Sky. Heather took time to help us find the right deals which were satisfying for us to remain. Your assistance was much appreciated Heather. ... View more

I would like to take a moment to recognise Fiona for the exceptional support she provided to me during an incredibly difficult time. I spoke with Fiona on the 21 August 2026 at around 730pm.  Following the passing of my mother, Fiona was incredibly compassionate, comforting and understanding. She showed genuine empathy and went above and beyond to make what was already a very difficult experience a little easier. I believe Fiona is Scottish and has been with the company for around 28 years, which makes her dedication and commitment all the more impressive. Her kindness, professionalism and genuine care made a real difference to me, and I am extremely grateful for the way she treated me. Fiona is a real credit to your organisation and deserves recognition for the compassion and support she provides to customers. ... View more

This morning after becoming quite frustrated by A1 ... which works for many but perhaps not many elderly, I spoke to Gareth about my concerns. He was patient, kind, sympathetic and helpful. I really can't thank him enough and felt I must show my appreciation. ... View more

Just all the telephone agents I've had to talk with over the past couple of years. They've always been so warm and friendly, with expert knowledge and brilliant telephone skills. ... View more

I would like to send a big thank you to LAINAB for her help with my sky account she is an asset to your team 👍 ... View more

A big thank you to Brill+Gill for resolving my billing post and keeping me notified. 👏👏 ... View more

Dear Sky Management    Please could you let the following members of your staff to whom I have spoken to or was emailed by regarding my issues with my Sky billings. Your team (names & dates are listed below).   I would really like to say a special Thank you to Carol who was the last Sky adviser I spoke to on 19/8/26, she was absolutely amazing, kind, compassionate and very understanding, especially  taking time into listening to my problem.  Excellent customer service, very patient and professional and precised into what my best options were and how I would benefit from the best package available. So my Thank you goes out to:-   Simon Chettri (10/8/26 spoke) Sneha (12/8/26 emailed) Tanaz (12/8/26 spoke) Deepika (17/8/26 emailed) Rabia (17/8/26 spoke) Carol (19/8/26 spoke)   Your team went above and beyond to help resolve the issue.   Thank you guys very much   Kind Regards  Mrs Parvinder Bhangra 👍     ... View more

We are regular shoppers in Ashton under lyne , We was approached by a lady called Rose offering how we could save money being as we are now retired and offers that you provide . We have had a Terrible experience  with virgin media so we are sceptical of being taken advantage again. At this time , we felt comfortable  we could ask questions  and in no way was we  Rushed or pressured in a Friendly  duration. It is Commendable that not many companies left - do care and not always profit before people to get you to Sign . thanks to this lady we subscribed  as a Very  Trusting Employee of your company. Before i retired in a Very global company , our key Rule was  our Staff our are business . was so Refreshing to find Such an amazing advocate for Sky  thank you Rose again for your Patience sincerely     ... View more

Big thanks to Atanas — outstanding customer service   I must have spoken to six Sky agents today, spending hours on the phone, in what was an incredibly trying experience, all for something that should have been simple: reactivating a Sky Stream box.   As a last-ditch attempt, I phoned this evening at 20:06 BST.   Within 30 seconds, I could tell this chap was sharp and on the ball. He listened while I explained what had gone on during the day, and before I could even finish, he already had a rough idea of the problem and what needed to be done.   Customer service is a skill. Not everyone can do it, and many shouldn't. This chap is an absolute asset to your company. As someone who runs a small business, if I had a way of offering him a job, trust me, I'd be poaching him from you.   If he isn't promoted to run a team shortly and teaching others how customer service should be done, Sky will be losing out. ... View more

Thankyou me134 for your reply, I will find a new supplier  ... View more

I rang sky to upgrade my data from 1gb to unlimited, and Anita was absolutely brilliant got mr a discount and everything first class customer service . Thank you ... View more

I would highly recommend Mahek who I have just been speaking to about reducing the cost of my Mobile contract, Mahek was so so lovely and polite to me which really does make a change as I have on occasions had to speak with quite rude Operators, Please give Mahek my thanks and I really hope that she is rewarded and you need more Mahek working at Sky.   Many thanks Mrs Angela Long. ... View more

After 5 scheduled attempts by Sky / Open Reach / BT to connect my fibre service, all of which failed. 5 days loss of earning brought my anger to the fore. I decided to contact Sky Customer Service. Its a protracted route to actually talk to someone but I got thorugh in the end.   Heather (Scotish lady) was the administrator I spoke with. She listened carefully and investigated my issues whilst I stayed online. Eventually she said that Openreach had cancelled my order, for no apprent reason, with no communication to sky or myself. She immediately appologised and reinstated my order offering a priority appointment. Heather also said a compensation amount would be added to my account. I didn't expect more than one months free Sky credit.   To my suprise the credit was far more than my expectation. Heather went the extra mile to turn around my frustrations and contrary to many opinions Sky does care about their customers.   Well done Sky, but the honours go to Heather. ... View more

I have recently moved house I have been a Sky customer for over  11 years. I had Sky Q service. Unfortunately it took over seven hours of phone conversations over eight days to have a working television. I was advised that it would be easier if I bought a Sky Glass tv, so I did,  I was sent a Max Pod WiFi booster but nothing worked I spoke to numerous advisors but without success. I eventually spoke with Becky at Technical Support. She was the only one who listened to me when I said that I had noticed that my old address was still showing on My Sky she advised me a way to change this and within an hour I had a working tv. I had also previously raised a complaint for which I have never received any response. Thank you Becky.  ... View more

I had a really frustrating technical problem with activating Paramount+ on my subscription. Your support agent George was amazing, over multiple calls, George helped through the troubleshooting, ultimately coordinating with the expert teams to completely reset my account settings and solve the problem. George scheduled follow up calls, always following through to make sure everything was working to my satisfaction. He was endlessly patient, friendly and polite, and a tremendous representation of the best customer service. Thank you George! ... View more

After four long weeks of trying and failing to get my wifi installed, today (14Aug26) I spoke to two men who actually made me feel heard, and who I felt wanted me to succeed. Even though I ultimately cancelled my contract today, I left feeling content thanks to the two individuals mentioned in this post.    The whole phone call lasted over 3 hours, and resulted in me being passed around multiple departments - including being hung up on by one man who seemed inconvenienced by my call.    I did not catch the name of one of the helpful men, but spoke to him at approximately 12pm. He transferred me to the cancellation teams (hopefully you can find him!!). He was so so knowledgeable and supportive and so kind and was the first person I’d spoken to in over an hour to make me feel heard and like he was totally on my side. If he had not been on the other end of the phone at this point, I think I would have burst into tears. Thank you!!   The second person I would like to commend is John. What an absolutely brilliant man. After being on the phone for 2.5 hours, and passed between 8 people - he took the time to speak to each department on my behalf and report back so as not to pass me around any further. His genuine care and will to solve the problem meant a great deal to me. He even arranged a call back to check in on how things progressed later in the evening, logged my formal complaint and reported back to me about compensation he had discussed with his supervisor after our call (at approx 7pm). I cannot speak highly enough of his professionalism and support, what a credit to your company. He is absolutely in the right job, if all your customer service team were like John, I would never have to stay on the line for 3 hours ever again. HUGE thank you John!    ... View more

Thankyou to Sabil who was very patient and helpful solving my problem. Didn't get chance to say thankyou on the chat as phone charge low. ... View more

I wanted to take the time to just give huge thanks to Elmond, I was frustrated with some of the online systems before my call, and was even considering competitors, but Elmonds excellent customer service was incredible, he resolved my questions, made sure I understood every step of the way - And helped me reach a great resolution that made me continue a new 2 year contract with Sky, completely reversing my negativity and making mevery thanful for his service.   He was incredibly supportive and personable, and I think it is great to continue to foster talent like that and it shoud be recognised.   The call was today at around 2pm, I do hope that this feedback is able to reach him, as I truly feel he deserves it   Kind Regards, ... View more

I recently called to arrange moving house and bringing my Sky broadband with me - I was worried as the app suggested that only much more expensive Full Fibre packages were available ay my new address. Rajeshwari was warm, friendly, and reassuring. She swiftly helped me arrange the move and keep the same contract I had already - a great deal! She asked questions about my new house and wished me a bright future. I couldn't fault anything about the call! Thanks Rajeshwari, I hope you get the recognition you deserve ... View more

Today I had my Sky Q box fitted by a lovely engineer called Dainora. I would like to say a very big thank you all your help you gave me this morning, you made it so easy to understand and you were very patient with me too! You were efficient, helpful and extremely polite. Many thanks Dainora, you clever engineer!! ... View more

I received great over the phone service today from one of your team members. They were so helpful. They were going to send me a survey which I did not receive unfortunately. I just wanted to say thank you in helping with a very stressful situation. Nidge. ... View more

Sky engineer was great today. Explained what the issues were,  why and how to resolve.  Wish customer service was a good.  ... View more

After weeks of frustration, hangs up by advisors, being past from one advisor to another on many occasions, I just I wanted out of my contracts at no change to me.   I'm jsut shy of 20 yrs with Sky and had lost all hope, I was looking to move away, solely due to Sky falling down on the usual standards I would have expected.  Without going into too much chit chat.   I lost all access to my mobile account for a few weeks, and literally after weeks of calls, I was so frustrated as no one seemed to listen. I kept being asked if I was having trouble with my streaming account. I kept telling them it was my mobile account.  After many promises, one blatant lie and hang ups, thought I try again, so on Sunday 9th August, I got through to Jemima...wow, we all need to speak to someone like Jemima. Really helpful, listened, double checked and repeated back where necessary to ensure we were working together. She was really nice, apologetic for last experiences, but most of all, she kept her promise, she promised to call me back today, Monday 10th August, and she did..not only that, she had good news and had managed to untangle my account and get me access.   Although we have one more thing to do, we have arranged for her to call me next week on the 18th to complete the process.  I have doubts this will happen. She is more that a 10 on the feedback ratings.  She is professional, courteous, patient and informative..and had checked where and what she needed to do. Also today after getting another email about my Sky Glass Streaming issue, I clicked the link and got Brian on live chat, where I had to again say it was my mobile account with the issue...however Brian was understood and almost bullet pointed the issues I raised..he tried to help today and again, like Jemima was professional, courteous, and informative.   I left Sky chat with Brian and the call with Jemima with a renewed sense that all will be ok, going forward, hopefully 🤞   ... View more

I have been speaking to Jamie (Sky ID: JMS34) over the past few weeks, and he's been an absolute joy   From the moment he greeted me on the phone with such a warm and friendly introduction, I knew he would do everything he could to help us resolve our issue   Throughout the whole process, he has been professional, patient, knowledgeable and genuinely caring   Jamie kept us updated every step of the way, took the time to explain everything clearly, and never made us feel like we were just another customer   Nothing ever seemed too much trouble, and it's clear that he takes real pride in providing excellent customer service   It's rare these days to receive service that's this personal, and Jamie is a real credit to Sky   Please pass on our sincere thanks and recognition for the outstanding support he's given us. He truly deserves to be recognised for the difference he's made   Thank you, Jamie!   ... View more

After talking to many foreigners I was getting very frustrated that they were not listening to me the I spoke to Harrison who was excellent, so easy to talk to and listened to what I wanted and went through all the options, many thanks Harrison, you are a top bloke 👏 ... View more

I would like to praise the amazing customer service by Joanna (agent JST70)    Joanna who is based at the contact centre Livingston . Showed outstanding customer service by helping me with to a technical issue on my Sky account that had me stressed.    She remained patient, calm and professional while helping me. Called me back at times when i was out and about and gave me clear instructions to fix the issue.   Joanna is a great asset to the company and customer service experiences like this are what keep me loyal to sky   Please ensure this feedback gets back to her and her management team. ... View more

Having experienced the worse customer service recently, including false information, being lied to & not having the service I was paying for I raised a complaint. i would like to thank Dawn from the priority complaints team who was amazing. She listened, empathised & sorted out my complaint to a very satisfactory conclusion, thank you so much Dawn. Also I'd like to thank Trevor from the same team who also listened & understood my frustrations. Lastly to Wayne, the T.V. Engineer who sorted out the problem immediately. He was friendly & knowledgeable , great service Wayne. I have never had a problem with Skys Customer Service until you now. Moving your call centre to India, who don't have Sky, was a huge mistake.   ... View more

Phoned sky today to have a look at my broadband package. A reoresentative from Sky named Simon was absolutely amazing, he provided a fantastic service today. It was so nice to be able to communicate with him, he listened to my needs. Throughout then whole process he was incredibly polite, courteous, and helpful throughout the entire call. Simon went above and beyond to sort out my broadbaond. Thank you ... View more

Hi   made a call at 10:45 to renew my subscription and contact Yanga offered an okay deal but then removed one of my subscriptions when renewing contract. Had to call back again at 11:21 today, after noticing the change and got through to Sonia at customer retention team and she offered a better price and sorted out the mistake , so all good now .   cheers Sonia  ... View more

Tanya and Julian attended my home address last week to assist setting up my new router and boosters.  they arrived together and Tanya explained she was Julian's sign support as he was fully deaf.  it was an absolute honour to have Julian working in our home! He was quick, efficient and knew exactly what he was doing!  they both engaged with my young son (even though in his police costume he tried to arrest them several times) and showed him the sky van which had Spider-Man on! His day was made.  everything was explained to us thoroughly and Julian demonstrated how to use our new equipment.  we cannot thank Julian and Tanya enough for their kindness, Support and expertise. They truly are an asset to sky! We hope whenever we need a sky engineer we have them back! They're great! Thank you both!  ... View more

Hi    Just wanted to say a big thank you to our Sky installation engineer Lauren    Lauren called to let us know she was on her way, when arrived explained the process and time needed and then took the time to get our TV connected and walk me through the use of the service.   Lauren was absolutely professional, friendly and patient carrying out the install with ease and taking the time to ensure we where happy with all.   A.credit to the Sky team making the move from BT to Sky seemless and with a very pleasant and friendly installation engineer just provided that extra touch    Well done. Andy ... View more

I just wanted to say thank you for the great service I received from the member of staff I spoke to on Sunday 19th July. I had an issue with my internet so I was without internet for seven days at this point. When I spoke to this staff member they were very professional and did everything they could to help resolve the problem. My internet was back up and running the following day. The staff member also said they would follow up with a phone call to me today (26th July) the staff member did follow up with the phone call as advised. Excellent professional service from this staff member , thanks again.  ... View more

Shiren helped me get my sky back on again. She was very helpful. If this could be sent on to her manager please as the survey did not come through to me. I would have given her a 10 for all her help.  ... View more

Hi I would like to say a big thankyou to nadeemullah and shivam for helping me out with sky broadband issues and also getting me onto a new contract that's much lower in price. They were both very helpful with my query and very understanding with the issues I was facing. They definitely deserve this recognition as they were very eager to help and very friendly aswel. I could not fill in a survey as the survey never came through to me to complete. Would appreciate this being passed on to their managers please. Thank you  ... View more

Sky agent Sukull went above and beyond to help me today getting my broadband back up to speed. Polite, professional and friendly service. Unfortunately, a problem with my phone meant I missed the window to submit the feedback they deserved.  Thank you Sukull, sky you need to look after this employee, they are fantastic.    ... View more

I’d like to take the time to give a massive shout out to your customer service agent Tylin. What a fantastic asset to your business. I recently called to discuss an online quotation I’d retrieved for Sky TV and broadband. I explained to Tylin that I was a first time buyer who works from home therefore need reliable broadband and also with lots of bills and new purchases, was slightly more price sensitive than I ordinarily would be. Tylin took the time to talk through everything I’d added to my online quote and then quickly moved to sort me the best deal with a bundle of additional extras for LESS than I’d seen online. Nothing was too much trouble and I really felt like Tylin was happy to help me and genuinely wanted to get me the best deal. This made for a very enjoyable purchasing experience and I was extremely happy to seal the deal at the newly quoted price. But that wasn’t it, as a generous token gift, Tylin also added a goodwill amount to my account to help with the new house payments and the first bill. This was completely unexpected but so appreciated. I immediately told family members about what brilliant service I’d received and recommended them speaking to Tylin should they ever need to. Thank you Tylin, I really appreciate all your help and I hope this message reaches you! ... View more

I want to say a huge thanks to Joanna, details below. I have had a major issue with SKY and trying to sort out my account and credits. I received a call from Joanna earlier this week and she has put my faith back in SKY.  Amazing customer service and got my issues sorted in one call. Friendly and explained everything perfectly. I need her to have compliment from the business as she is a credit to her department. Please pass on my huge thanks and say who impressed I was with the way she dealt with me and my issue. Restored my faith   Name Joanna Agent iD: JST70 Team: GST Location: Sky 3 Livingston Lovely chatting with you today! Joanna@Sky  NoReply ... View more

After my dad passed away and we had to transfer the account to my mum, Leanne couldn't have been more helpful and compassionate. She made a very upsetting and stressful time that little bit easier and we're all very grateful - thank you.  ... View more

Cruz helped me with my query and was extremely kind and listened and supported me. 10/10 I think i stupidly hung up without giving feedback which is why I have done this. He deserves recognition for going above and beyond. Thank you  ... View more

To chleo w22 thankyou  for your comment on my post ... View more

I am writing to express my sincere appreciation for the outstanding service I received from your engineer, Romaro, during his recent visit to install my Sky service this morning.    I believe I was Romaro's first call of the day, as he arrived just after 8:00 a.m. He was very prompt, and from the moment he arrived, he was polite, friendly, professional and approachable.   As someone who is neurodivergent, I can sometimes need information explained more than once so that I fully understand it. Romaro was incredibly patient, kind and understanding. He never once made me feel like I was asking too many questions. Instead, he happily explained everything several times, making sure I understood exactly what would happen once my Sky box arrived, as I was still waiting for it to be delivered. Because of the time he took with me, I now feel completely prepared and confident about setting everything up.   Romaro was exceptionally thorough from start to finish. He listened carefully to where I wanted the wall box installed and positioned it exactly where I wanted it. His workmanship was outstanding, and the outside installation is so neat and tidy that it really shows the pride he takes in his work.   What impressed me most was that he never rushed. He triple-checked everything, making sure the installation was perfect and that I was completely happy before he left. His calm, reassuring manner helped to keep me calm throughout the visit, which meant a great deal to me.   People are often quick to complain when something goes wrong, but not enough people take the time to recognise someone who goes above and beyond. Romaro deserves that recognition. He is a genuine credit to Sky, and I hope you will pass on my heartfelt thanks to him and to his manager. His professionalism, patience, attention to detail and genuine care for his customers are a real asset to your company.   I am really please with the work he carried out and couldn't be happier with the service I received. Thank you for employing people like Romaro. He made what could have been a stressful experience into such a positive one, and I hope he receives the recognition he truly deserves.     ... View more

Kyle came out to try and fix the Internet connection to my parent's sky box. Not only did he resolve the issue quickly and efficiently, he called me concerned because my parents' alarm system for falls wasn't working. The alarm system wasn't anything to do with him and I'm so impressed that he took time out to make me aware. Amazing service that went nice and beyond and could have made a real difference to my parents. ... View more

Want to make a special thanks to James who came to fit Sky broadband today ( we already have Sky TV for about 20 years )Annah and Neil Ross-Goulding  James of Kelly's sub-contracted by Fibre Ltd for Sky. This young guy had a no no-fuss approach. Fitting involved climbing up the nearest B.T. phone pole attaching the Sky Fibre box in the lounge drilling a hole for the fitting and then locating the new broadband box. It fitted in with Q box and with our phones  broadband system and TV came on beautifully without any fuss. Professional and charming. Please try to convey our thanks to his employer. Annah and Neil Ross-Goulding.  ... View more

Thank you so much for resolving our long outstanding wifi issues with such care and professionalism.  I am really happy now with the set up and know some tips for looking after it in future. Superb customer experience from someone who travelled a considerable distance to resolve too. Thank you :).  ... View more

I could not get my sky mini box past the attached screen, the buttons did not work Finally contacted sky community where someone had this problem with a projector, the advice was unfreeze remote by simultaneously pressing the 4 and 6 keys   It worked 😊 IMG_2185.jpeg   ... View more

Hello,    Thank you for messaging regarding my complaint about my Sky stream, i apologise for the context of the complaint message I sent to you, but we did have lots of issues with the puck shutting down and struggling to reboot and having to continuously factory reset the device, and when all we wanted to do was sit down and enjoy the tv on Sky as we have done for 30 odd years it became really frustrating. Anyway we managed to speak to an excellent advisor who went through lots of checks with me, and finally came to the conclusion from what they could see at their end and what experience we were having was that the puck was not able to update the software and had probably had some hardware issues or had previously got corrupted software during a update at a earlier time.  The puck was replaced and registered to my account and touch wood everything seems to be good now, and hopefully we don’t have to contact you again for another 30 years only to renew contracts and the like. If you could pass on our kind regards to the advisor we spoke to on the phone last it would be greatly appreciated as they did an excellent job.   Kindest regards,   Sharon ... View more