Send Thanks to Sky

Stephen came to sort our internet outages, he was great, quick, knew what needed fixing and got thr job done; plus he seemed like he cared.  Thank you Stephen for your help and getting the problem sorted. DT ... View more

I would like to send a massive thank you to Luke from Tv retentions team for all your help today 🙂 If only all customer service advisors were as helpful and patient. Give this guy a pay rise Sky! ... View more

Last night I had to call Sky to cancel my mother's Sky contract as her health has declined to the point her TV is unused.  I was put through to the accessibility team and spoke to Pam. She was beyond helpful and so very friendly and understanding. I can't thank her enough for dealing with this delicate situation in an excellent and efficient manner. ... View more

Huge thank you to Andrew (Removed) who went over & above today when I rang SKY again regarding a remote control issue. Andrew's an asset to SKY!   Moderator note: Removed identifiable details ... View more

I want to send my thanks and appreciation to the lady on the phone earlier today (11/03/24) from the cancellation team. After 3 weeks of chasing and speaking to no end of employees at sky from all different teams my account has finally been updated to reflect my contract. Every employee (at least 3) I spoke to wrote notes on my account and said a manager would have to amend the details but after x amount of working days my contract details wouldnt change.   Unfortunately I didnt catch the employees name but I do have her work identification number (Removed). Again I would like to thank this employee as well as her manager. I hope they recieve this message as well as any appraisal benefits they could be entiltled to for outstanding customer service.   Moderator note: Removed identifiable details ... View more

I have just been on the phone to a gentleman from customer service called Garant And to say thank you so much for your help, you are Gentlemen personified and look forward to speaking to you tomorrow at 6:40. Thanks, Paul Harding ... View more

I was wanting to say a massive thank you to all the people (Bradley)customer support services for arranging an open reach engineer to fix my Internet connection issues for the following day, and for the young engineer who has been so kind, understanding and fixed the issue which was a broken O.N  box supplying the Internet feed. I am housebound due to medical issues and I am dependent on my Internet access for all my needs. Therefore I very much wanted to express my gratitude for all their kindness and support and efforts relating to my situation and in resolving this matter with quick action and attention.  so thank you guy's,  your absolutely brilliant and awesome:) ... View more

I called to cancel my broadband and Sky TV as I am moving back in with my parents with my children following a very abusive relationship. As I was still in contract there was quite a large cancellation fee. I started to panick as money is extremely tight for me at the moment. As I wasn't cancelling to go to a different provider, etc, Stephanie spoke to her manager and they were able to resolve this for me. This isn't the only reason I wanted to say thank you to Stephanie... I was very upset and emotional on the call and Stephanie was so kind and patient with me. Although she was also upset by the call she reassured me this is all temporary and life will start to get better. She also gave me the name of a charity that may be able to help. Please, please give her the recognition for what she did for me today. She went way above and beyond what she needed to do and I am truly grateful she answered my call today.  ... View more

Just wanted to thank the advisor that helped myself and my grandmother get the best deal, Louis you were brilliant, thank you for a fantastic customer experience and making everything as easy as possible while giving all the information in layman's terms so even my grandmother could understand.  Sadie Trafford  ... View more

Didn't get his name but the engineer who attended my house in Morey today (removed) was superb - very friendly, extremely helpful and totally knowledgeable.  Thank you for your help and advice!  Sky - can you please pass this on to the engineer?  Thanks   Moderator note: Removed personal/identifiable details ... View more

I called Sky to alter my Sky talk package and the person answered within seconds, he said he needs to pass me on to his colleague, again in seconds I was dealt with. Well done Sky!! ... View more

I would like to thank Elly today for solving my week long internet problem. I have spoke to 2 different advisors everyday since Sunday and no one would listen but elly went above and beyond this morning and solved my problem thanks so much elly  ... View more

Spoke with Gavin regarding the tommy fury fight as i was having some issues with purchasing, however Gavin resolved all my issues. He went above and beyond to make sure i was able to purchase this boxing event. Very helpful and friendly adviser to speak to. Great credit to your team 🙂  ... View more

I'm not one to normally leave feedback on things like this but I have to leave a review about my phone call today.  I rang up sky customer services today 07/03/2023 as I wanted to set my dad up with sky in his house. I was put through to a guy called Daley, I think he said he was in a Newcastle branch.  When I say Daley, was a breath of fresh air I mean it. I have the worst anxiety about ringing up companies and asking to change or amend things, he made it so easy to do as he explained everything he possibly could. Myself and my dad had Daley on loud speaker as the account was going into my dads name but he likes me to be there because I can understand it abit better, not only did Daley do an amazing deal for him, he also made sure my dad understood everything aswell what he was getting, how it was going to work, shown us how to work the sky go and my sky ID account honestly above and beyond, it's not very often you're met with such a friendly character when ringing big companies but Daley was exactly that, it was quite a long phone call as we got to chatting and laughing but myself and my dad said after the phone ended we have never experienced someone so kind and friendly but also so professional.  I really hope this message gets back to him, as he fully deserves the recognition for the top quality customer service he displayed today!      ... View more

Dear Sirs, We recently took the decision to migrate from BT broadband to Sky. There were a host of reasons for the move but was a tough one as I’ve been loyal to BT for as long as I can remember. When the new router was installed on 16 January, we had a number of teething problems and in the end called your service centre. The service was appalling. It was either a case of the engineer not understanding the problem or us not understanding the engineer, due in part to language issues. On Sunday 22 January, we had enough and wanted to revert back to BT. However, we made one last call and we’re put in touch with a hero, Paul Taylor from Sheffield. This man was excellent and saved the day. He was clear and concise and spoke in a nice Yorkshire accent and listened to our problems. He then went about a process of solving the issues systematically and logically to a way we understood. Clear & concise, without talking down to you. It was extremely refreshing and saved the day because we were genuinely considering moving back to BT. He was patient and spelled out what he was doing and why he was doing things. It took him ages to solve our problems but at the end our router was set up correctly and our broadband has worked perfectly since. This was like a breath of fresh air compared to several other engineers we spoke to earlier, who were intolerant of our problem and in my view were close to being rude. Not only did Paul sort things out but the kind man called me yesterday to see how things were. He really did show an interest and empathy and went above and beyond service levels. It was a delight. I would like to commend Paul Taylor by saying a huge thank you and cannot compliment him enough. He was truly brilliant. Thanks Paul. Kind regards Dean @PaulTaylor ... View more

I phoned the help desk this evening as my two new sky stream pucks were not setting up. Dylan was so patient, helpful and informative and I would like to say thankyou to him as I couldn't have set them up without his support.  It's good to know that customer support is available and nothing was too much trouble for him in explaining the setting up process and making sure I could sign in to Netflix etc once the initial set up had completed thankyou Dylan for your time, Louise        ... View more

We have just signed up for Sky as first time users. Everyone we have dealt with has been polite friendly and professional a far cry from our last provider. So far so good, we look forward to using your services in the future. Grade 9 out of 10. ... View more

Hello, I spoke with a really kind and happy gentleman when I called your call centre recently. I'm grateful to him for solving my issue and for the excellent work that was completed. He is the kind of person who keeps me a customer at Sky. Kindly see do it that he receives a standing ovation. Kris ( offices in Sofia)  ... View more

I want to say a huge thank you to George (Removed) who helped me out. He not only got me the best deal possible but also saved me £100 over the year!. He has great call handling skills, makes sure everything is explained in a clear manner and just in general very friendly and outgoing. He was also able to very quickly get my auntie back up and running with her Sky TV after a letdown with another company. 10/10 across the board 🙂    Moderator note: Removed personal/identifiable details ... View more

Good afternoon. Please ensure this message finds its way to Asiya and her supervisor. I spoke with Asiya today at approximately 14:45hrs about a home move. She was super-polite and helpful in sorting this all out nice & quick. A house move is a stressful thing with many moving parts. Thanks again Asiya for making things easy.  Charlie ... View more

A big thanks to Dave the Engineer who came out to Uckfield today. Very courteous chap and really polite. Sky is now up and running again. Thanks Dave.  Rick. ... View more

Well we decided to take the SKY Q offer of a free installation in August 2023.We ahd a booking for 4 weeks off and waited in on the day a lady came and she couldnt do the instalation as it was on our foof some 30 ft high and had to use a cat ladder but informed us that dshe only went up strait ladders and propmley went away having done nothing. I called the following day exspaing what had happens but the service center was unaware and he set up another fitting day 2/3 weels time.This tme 2 vans turned up so we were happy !! that this will get done as these guys had lots of equipment to scale our very low house.They asked to speak and told us the roof was wet and slippery as it had been raining early  on and also there were wasps near where they wanted to climb I suggested that they did it from the back of the house but said safety was our main concern which I totaly agree with and then left us again!! went to get the post from the bottom of the drive they were partked up down the road some 20 mins after leaving. Anyway onto SKY again and same thing booked us in and the guy came and chatted I explained what had happened he was amazed but took a view of how to deals with changing the transponder only and got his ladder screwed to the vall full climbing gear on and promply went up and fitted the item. So after that Alex Scarborough setup everything and can honestly say what a credit to SKY he is soHelpfull and cannot thank him enough a real joy to have had Alex do our instalation Many Thanks to Alex. Aidan&Cheryl. Wilmslow  ... View more

On 16 October I was helped tremendously by your engineer, Ivaylo Bosilkov. He sorted our problems out in a clear, concise and friendly manner. He was patient and polite throughout our entire interaction and resolved the issues. Ivaylo arranged to send an engineer to our home the very next day to resolve our Wi-Fi issues. James arrived the next day and he too was so helpful and sorted our problems out.  On the other hand, the person I spoke to with regard to billing (Abdul Rahim) was very difficult to understand which was very frustrating for me no matter how much I respectfully told him that I could not understand him.  Thanks and regards       ... View more

paul ma telephone befriender is a fantastic kind caring thoughtful young laddie way a heart of gold. whom has spend a serious considerable amount of his time chatting over the phone. over the past few months we hae built a very strong bond.   we are all lassies an laddies in caledonia. aye truly appreciate the care paul has kindly shown towards mysel and his calls always lift ma spirit. paul goes above an beyond the call of duty. he is an absolute smashin scottish laddie an a true credit tae alba. sending biggest hugs lots o love   frae yer wee highland lassie.   all the very best stay strong an positive   slainte mhor   alba gu brath   hae a lovely evening.     ... View more

I would like to sincerely thank Sky for spoiling totally the coverage of the Japan Grand Prix qualifing by spoiling the result during watching the live cricket. Why do you do this it spoils it for customers who may have recorded the Japan Grand Prix qualifing to watch later, ... View more

The sky tv advisor was quick efficient and so helpful. Checked why I was unable to buy online, checked coverage and had installation booked within a matter of minutes. Amazing service. Quick than going through an online process I think!  The sky tv engineer was amazing, got everything up and running as first time sky users. Quick, got the job done.  As for the engineer who installed the broadband, I was left disappointed, put wires in our bins, the wrong bins! Emptied his van of his rubbish into a bag and badly 'hid' the bag under a piece of cardboard outside our back door, not even in the bin, and without asking if he could use our house as a dumping ground. Now we've to pay to dump his rubbish. In addition, he should have installed where I was asking him to install but he told me the box and wiring had to be direct to the outside of the house, I have since spoken with an electrician who told be that was him taking the simplest route, he should have done as I requested. Disappointing! ... View more

I've been having problems with sky glass on and off since I bought it. The staff on this forum have beeb great at supporting me through some checks and procedures to identify and rectify the issues.   I am very grateful for their help. Thank you. ... View more

Why would anyone want to 'Thank Sky' ? Useless customer service ,dreadful programming and scheduling to name but a few things. Promises made and broken every second. If you are not one of the 'chosen ones' you get treated like dirt. No doubt the 'Soup Users' will be outraged but so what ! ... View more

What a joke sky - 22 years a diamond member now and never won a thing from you. ... View more

Many thanks to sky for the last 7 years.. unfortunately I can not afford to renew my contract at the end of July due to the current economical climate.. it's been great having you though..   p.s letting you know this on here because after 2 weeks of trying I cannot actually get through to a real person.   pps... your equipment is in the post on its way bk to you..   many thanks    Ben  ... View more

Dear Sky   My contract was up for renewal and I intended to cancel because of the new  super high cost going forward. I was gutted and a little tetchy... step in Irish Shaun, and my day has been great ever since.  Not only is this fella patient and understanding, he is also so kind and great at his job!!  I am truly grateful that I got to speak to Shaun today, his funny friendly way of chatting really calmed me down and made the decision to stay with Sky easy. He dealt with my mental health issues brilliantly and even stayed on later to ring me re a little issue. Give that man a Guinness!!  ... View more

we wish to send excellent feedback to the two lovely ladies who came and fixed our sky. We accidentally cut the cable when gardening and the service was fast and very efficient. Sorry didn't get their names but you know who you are. Thank you so much the service was second to none from the phone call to customer service with Teo to the fixing. That's why we have been with sky for a very long time and have stayed  ... View more

Hello! I've just got off the phone with mark I believe! He reassured me after I'd mentioned being a little "thick". He made my day with his help! My minds put at ease knowing I've spoken to someone and got the help I needed! I leave a 10/10 for mark, I couldn't thank him enough! I really hope this messsage reaches him!  ... View more

Hello Christopher, I called Sky yesterday to upgrade my existing package and you were excellent in completing my order!  You were polite, very friendly and gave me the deal i wanted!  Just wanted to say thank you for all of your help.  Your rating from me would be 10/10 - Excellent.   BillCH ... View more

Teo arranged an engineer to come out very promptly she also saw I was paying too much for my sky package and being a platinum member she sorted it out very quickly.  Extremely good service 10/10 thank you Teo Lesley Fright ... View more

Kelly was wonderful. The best customer service I have ever experienced and made an incredibly stressful and difficult process simple. I can't thank her enough. ... View more

Just wanted to say a big thanks to Sean (or Shaun?). I phoned up today as I was having issues with verifying my account/activating sky stream. He was so friendly and very helpful, it definitely didn't feel like I'd been on the phone for over half an hour by the time we hung up! He also called back promptly when he said he would to check if I'd managed to get my issue sorted. 5 star service, if I ever have to phone up again I'd hope to get him!  ... View more

Unfortunately I didn't catch the name of the lady that helped me but she went above and beyond to sort out my issue. I had an issue with my sim card when I purchased a new phone and I thought I had sorted it until it was time for my data to restore and I didn't get the amount I was paying for. After a very unhelpful phone call, basically saying the deal was no longer valid even though I could see it on my account, I was transferred to a different department. The lady was very friendly and chatty, listened to my situation and instead of fobbing me off she came up with a deal as close to my old one as possible. She explained everything in full and made sure it was the right deal for me. Sky customer services are some of the best I've ever used and I always hang up the phone feeling very happy with the outcome.   ... View more

Liam in sales helped me to set up my new account, was very patient and supportive, thank you! ... View more

I would like to thank Joseph in Cardiff for exceptional service sorting out my contract. I had previously been misled by an overseas agent who gave me a new 18 month contract which when checking my future bills was way above the quoted price, Joseph went above and beyond to sort out my new contract at the pre arranged price. Again great service and I wish there were more like him working for Sky. Chris. ... View more

I phoned today as 3 contracts are due to expire, checked offers online and wasn't in my best interest to stay with sky as affects weren't great. Not only was Courtney well spoken and easy to understand but she was very helpful and went out of her way to find better offers for me so in the end I doubled my data and signed up to another 12 months, so Better data plan so won't run out and can roll over data to my sons if needed. Thank you so much for your help and I'm happy to stay with sky because of helpful and professional staff like this! Amazing service and thanks again Courtney you really do deserve the positive feedback as you are doing a fantastic job! Have a great day! ... View more

This is to express my sincere thanks to Ollie, the SKY Engineer. He came this morning to connect, install, configure and run my new SKY Q 1TB decoder. He exemplifies professionalism, broad knowledge, helpfulness, and customer attention and care. I think he really deserves to be commended, and SKY is fortunate to have him. Thank you very much Ollie ... View more

I contacted Sky on 5th May 2023 at 9.53 regarding signal problems with my mobile phone.  I was lucky to talk to Marigold who was extrememly helpful (a score of 10), has endeavoured to help me solve my problem (score 10) and I am now waiting for a new sim card to arrive from Sky.  It is unfortunate that I did not receive an email or text to enable me to provide feedback for the help I received so I thought I would send this contact form.  Again, Marigold, thank you so much for your help today.  I hope you get the recognition you deserve.   ... View more

Hi   I would like to thank your wonderful employee who helped me get my services reinstated after a previous college misled me by stating my services would be reinstated if I paid a certain amount only to then say I had to pay a further 65 pound. Your employee then took the time to break down my bill and explain why it was so high and work out how much to pay weekly to prevent it bring suspended again. I can only thank you so much for your help and hope  your son does well in his rugby and your daughter in law gets over ger fear of flying. This employee deserves a bonus for going above and beyond! ... View more

I'd like to thank Simon for his help today - sorry I forgot to stay on the line for the survey!  ... View more

I want to say a big thank you to a gentleman that resolved my problems with sky payment issue on Monday the 1st of May.   Andrew saw that i was not happy with the situation at the time, he was very calm and he did calmed me down. He listend to my complaint and kindly resolved the matter.   I worked with customer complaint in my former Job and I wanna say this guy is exceptional!   You need many mor like him to deal with customer issues, most xpecially in time like this that we are dealing with  a hugh changes in our businesses and career.     Many Thanks to Andrew Xavier Dvaz.     Olu Ayetigbo ... View more

I would like to say a massive thank you to the 2 engineers  the one that turned up at my house yesterday she was amazing  and tried everything to fix the problem, then later on that day the same  problem came back so i phone sky put too through to another lady engineer She was amazing and has got everything sorted yeah  and I got a call back today to make sure everything is still working Outstanding service thank you so much well appreciated  ... View more

I'm trying to find the man I was on the phone to today. He was a huge help! Got me extras on my account and for cheaper for what I'm paying now! He really helped me out and was so nice!  ... View more

I called yesterday (29/4/23) to sign up for sky TV and broadband. I spoke with John and came honestly say it was one of the most pleasant and interesting conversations I've ever had! He was beyond helpful, really went the extra mile to help me and he really is a credit to your company. If you could pass on my thanks to him once again I would really appreciate it, many thanks. Adam ... View more

10/10 service from Adora the last few days, fantastic in resolving my issue   ... View more

Just want to pass on my thanks to Mark from South petherton who sorted my various sky q problems out on a Friday afternoon (last job). Top engineer.  ... View more

Tim was the most professional person I had the pleasure to interact with in a long time.  He was professional, knowledgeable, patient, friendly, and most definitely possessed a problem-solving mentality.  He was extremely good at solving current needs but also at identifying future ones.  Tim is a great asset and his attitude towards customers should be studied and used in training. If I was recruiting for my company I would most certainly be interested in him.   I hope you have a system in place to convey my satisfaction to him. ... View more

Just wana say a thanks to the girl in the mobile team who sorted me out with the deal I missed and got me a great vip discount and sorted it out I was so stressed and u were so nice. Thsnks for being patient with me ... View more

A massive thankyou to the lady engineer that came for my broadband today .she went above and beyond. Was so impressed  .thankyou  ... View more

Khusi was amazing on the phones today. Very helpful and informative, she was able to resolve my issue on the same call and sorted my query promptly.  ... View more

Speaking to a very nice customer service agent called Lorraine who is part of the Sky mobile team in Dunfermline about a refund as the IVR system had put me through to them instead of the proper team dealing with refund's.   Went through the whole process of when the refund was supposed to drop back into my bank accountand find out it was just sitting as credit on my account and would not come out to me for another month. But was able with Lorraine's help to get this refund out quicker to help with the cost of my new provider.   I was also given options on the use of my spare piggybank data and making full use of this going forward. Just like to say a big thank you to Lorraine rom the great chat. ... View more

I just wanted to extend my thanks to Allan in the cancelling department of sky, I was absolutely adamant I was leaving sky. But after a really enjoyable conversation with Allan about my packages (and dogs haha), I've decided to stick with my wifi package! I've had some bad experiences with customer service, but Alan was incredibly helpful, friendly and an absolute asset to sky. Thank you!  ... View more

I ahve just had a phone call from Liam who is based in Derby. What exceptional customer service, friendly, polite, honest and extremely helpful. A true ambassador for Sky and shouod be cloned. Thank you Liam for such a lovely call and for your honesty and help.   Nicky  ... View more