Send Thanks to Sky

This is POSITIVE feedback but i couldn't find anywhere to submit it. Having had a broadband outage over the last few weeks i have had 3 Sky team members phone me to check on issues and to keep me up to date on progress. Each person has been courteous, polite and very helpful. The broadband issue seems to have been resolved (fingers crossed) and id like my thanks passed on to those who helped and their managers ... View more

Just had a lovely informative chat with the best customer support colleague I have ever encountered in over 15 years of being a customer. So helpful, clear and simply amazing putting my mind at ease. I have had some terrible experiences with some in the past.    Actually felt like I was chatting with an old friend and felt valued and looked after. Here’s hoping if I have too contact any time in the future, I hope I'm connected with Susen from Scotland every time. If there’s any rewards system for your staff, I think she absolutely deserves a great big one. Great member of staff that others can learn from. Thank you, Susan, great experience at last.    ... View more

Hi, I just wanted to say what a pleasure it was to deal with Dim from Bulgaria today, he was so helpful,  polite & just just a lovely person. He is an asset to your company and I would like give him 10 out of 10. Thank you Dim. Mandy  ... View more

Thank you to Stacey from the customer service who was patient & went through all the options I had to upgrade.  Trying different ways to get me a good deal. Thank you Stacey ❣️ ... View more

I want to say a big thank you to Mikayla ( ... View more

Hi my partner got in touch with one of your call hub we got through to an Irish guy called Shane who walked us through and solved our problem no worried and also give us further info pleasure to deal with him  ... View more

I rang this evening to downgrade, I got to speak to an operator really quickly.I don't know her name but she was extremely helpful and understood my request and I've now got an excellent package that is exactly what I need with Sky Q thrown in. Very happy with customer service  ... View more

Thanks to Mahamid for excellent customer service on the 29th March he was so helpful and very polite  I just wish there was more people like him  ... View more

Thank you very much to Amanda for assisting me this morning with my Sky Mobile. She went out of her way to make sure I understood everything. Amanda is an excellent Sky employee, and I wish that everyone I talked with at Sky had the same attitude as Amanda. ... View more

Hi I would like to thank Leigh from the Sky Tech team in Plymouth who visited our house today. He was extremely professional and knowledgable and no question was to stupid! He is a credit to your team! Thank you so much!  ... View more

Hello I'll like to give 10/10  feedback to Adam for the lad I was on phone with helped me with the connection and got it all back working so thank you  ... View more

Hello, I spoke with Shazad (Shaz) today in the Retentions Team.  What a star he is!  I wanted to reduce my bills and he was honest, helpful, empathetic and friendly - it was a joy to speak with him.   Sky - you should be extremely proud to have staff like Shazad.  Having been with Sky for 11 years - he treated me like the loyal customer I am.  He knew his stuff and is a credit to your company.   Leyla     ... View more

Hello I like to give thanks to Paul one of your sky engineers he came today March 14 to install for me and though it was snowing a blizzard here in NE  he did his job with efficiency and then waited while I got discovery + installed and changed me PIN number so nice to meet a very pleasant gent so thank you for your help today.  Much appreciated  Barry.  ... View more

Good Morning, I would like to leave feedback for a gentleman called Brendan who is in the Retentions team. Last night around 8.00pm we spoke about renewing our Sky package, he dealt with this very professionally, he was very understanding and explained everything in fine detail, he went the extra mile to try and find a sky package to suit us. We are highly satisfied with our new 18 month contract and he is a true credit & assets to your Sky Team. I would like to give Brendan a 10 star rating I would give more if I could, thank you Brendan for all your help and advice. Kind Regards Lynne Hollos   ... View more

Good Morning, I would like to leave feedback for a gentleman called Brendan who is in the Retentions team. Last night around 8.00pm we spoke about renewing our Sky package, he dealt with this very professionally, he was very understanding and explained everything in fine detail, he went the extra mile to try and find a sky package to suit us. We are highly satisfied with our new 18 month contract and he is a true credit & assets to your Sky Team. I would like to give Brendan a 10 star rating I would give more if I could, thank you Brendan for all your help and advice. Kind Regards Lynne Hollos   ... View more

I'm not sure the name of who I dealt with but I purchased a mobile and contract with somebody who provided the best customer service with sky mobile!  I didn't manager to get their name but I'd really appreciate if you could look in to who provided me with the service as this gentleman is an absolute credit to Sky and deserves a promotion/payrise  ... View more

I just wanted to thank Naveennrah Raj for all his help today. Im really satisfied with my new contract.  Unfortunately I wasn't able to leave a review.  But its all 10s from me. ... View more

I am quick to complain but also when credit is due, I will let people know. After many calls to a call center,  I was getting annoyed with the answers I was getting they, all the staff was intrested  was selling me more sky products , which I did not want or require. I was ready to cancel some of my  sky services after 23 years,  I gave Sky  one more chance and luckily I got  the good call centre and spoke to Alan, he was helpful, attentive explained things clearly and a credit to your company,  So good on you Alan and I hope other Sky customers get through to you.     Cheers       ... View more

I just had a call with the call centre in India. The lady that I spoke to was called Jacinta  and was extremely helpful and polite. She made sure I understood everything that was being offered and got the right deal for me. She really brightened my day and is a real asset to the company. I placed the call at 16:03 GMT and lasted about 18 minutes.  ... View more

would like to say a big thank you to Sherwin (I think) 🙂    we have been having a few problems with our wifi -  He was absolutely amazing guiding us through to steps to improve our wifi speed.  Talking us through it slowly, and answering any questions I had. All problems are now solved..  thank you so much!!!  ... View more

Hi, I just wanted to pass on my thanks to a woman on the broadband customer service helpline today. I believe her name was 'Javinda'. I spoke to her from roughly 15.50pm on 2.3.23. She was very helpful and understanding. Unfortunately, I hung up by accident after we finished speaking and I did not get a chance to do the survey. I would give her 10/10! ... View more

Just to say a very big thank you to Caroline from your excellent accesability site this morning for being so helpful, friendly and kind this morning and  provided me with a result that I am very happy with. ... View more

Hi,   I would like to thank Andrea, who I spoke to after ringing the sky customer service number, and going through the options to the broadband team and then the not working team (hopefully you can find the right person!). I rang up yesterday when the openreach engineers turned up over a week early to put in my new phone line for Sky and activated it. I didnt have a Sky hub, and my Internet wasn't due to be installed/activated till the 8th March. She was so incredibly helpful, efficient, polite and kind, and she did her absolute best to try and help me, going above and beyond, and gave me a solution to sorting the issue. She then followed up the next day confirming what she had done, and offering further suggestions and recommendations. I cannot stress enough how much I appreciated her efforts and solutions for me, she was an absolute star! This was my first real experience with Sky/ the Sky team/an issue with Sky, as I'm only just switching over and it was such a positive experience that has confirmed I made the right decision. I hope any further interactions are so positive! So if you could pass on a thanks or a commendation to her I would really appreciate it. I'm very optimistic about my future with Sky. Thank you all so much! ... View more

I'd like to thank the person who helped sort out my account yesterday (I can't remember his name unfortunately). I think the installer had done something he shouldn't have so it took some sorting. The solution wasn't quick but he took ownership of the problem, found the answer and kept me informed throughout, rather than just leaving me on hold.   Absolutely amazing customer service. I was hoping to receive a feedback request form.  ... View more

I have recently had various account issues, of my own doing, and without exception, I have received, friendly, courteous, professional and understanding help from whoever I spoke with. Being a VIP Diamond customer I did not have to wait either. Well done, Sky.  ... View more

I just wud like to say that I phoned sky last night 21st feb spoke to an operator called Jamie who was very helpful about my query for a sky mobile phone he made arrangements to call me back this evening @5.30/600pm he went home early so I was put on to another operator from sky whose name was Emma and I must say it was the most pleasant operator I've ever had to deal with she was absolutely A1 doin her job she put my order in and helped me with my sky account and she done her very best to get me sorted ✅ in the end she got it sorted for me she was absolutely amazing so I'd just like to say we'll done sky for employing people like her she fixed everything for me so Thank you Emma & sky.  ... View more

Hi would love to send thanks to both Caroline and Paul who helped me with my sky glass on Friday 10th feb and Monday 13th feb.  Was getting fed up with the freezing and black screens and with a new remote and a new Ethernet cable (longer than the one I had) have managed a full day with no problems - seeing I was getting multiple problems a day I'm a happy bunny  ... View more

I have just got off the phone from Remesh (sorry about the spelling - so you know whom i'm speaking about, the gentleman is scottish)  I promised I would give feed back when I've received his email and all that we discussed has been applied to my account.  My experience was 10/10 in all aspects of the call. I have just renewed my account! He was patient, polite, helpful, and seemingly very understanding of my situation, explaining clearly the options I didn't know i had etc. Please pass this message on to him and anyone else who cares. Great service. Thank you.   Yours sincerely, Nick Hanne.   ... View more

I would like to thank Sri for helping me last night! He was very helpful and sorted my bill for me. He was polite and well mannered! I was very confused after receiving a new phone then sending it back and still had its bill coming up on my app, yet he has corrected it now and he's also arranged a call for us to sort another issue out which is very professional. He explained everything straightforward and in great detail! Thank you to Sri in the Mobile department I couldn't have done it without you! @Sri  ... View more

Hi    Can I take a moment to thank the lady who helped me journey through getting registered with sky on a new tariff. Unfortunately I can't remember her name but I really hope she gets the credit she deserves.  Sky can you send me a survey to fill out with regards to my account charges please 🙏    Kind regards  Derek  ... View more

Hi,  I would like to just use this to give a great review to someone I spoke to this morning with regards to my mobile as I can't see any emails I can use to do this. Unfortunately I did not get a name from him but I am so grateful as to how helpful he was over the phone and would like to be able to get this passed on somehow? Thank You Rosie  ... View more

I would like to let SKY know that I have had cause to phone the SKY hekpline on two occasions in the past 10 days and on both occasions received excellent help and advice.  The first occasion I spoke to Mohammed Waleed who was extremely patient, knowledgeable and reassuring and helped me to resolve my issues right away.   Today I spoke at length to Mohammed Irshan regarding a dodgy email I had received.  He too was very  knowledgeable and patiently talked me through the process of blocking and removing the "scam" email I had received and also made sure that my email account was secure. I feel very relieved to have had such an excellent service on both occasions.  The two employees I mention are a credit to your company and I very  much appreciate their help.   Barbara Laing ... View more

Thank you Shaun for providing such a fantastic service when visiting my home today. I have been having trouble with the internet dropping out due to the location of my home office for my clinical triage work. Shaun immediately came up with a fantastic solution and quickly and efficiently installed the relevant cable work. He listened well, was polite and tidy in his workmanship. Thank you. Please pass on my thanks to his line manager and to Shaun. Natalie - Paramedic from Herne Bay ... View more

I want to thank the fellow who helped me with broadband today. I've forgotten his name but he used to work in radio in New York. He was extrememly pleasant and helpful in arranging a broadband package. Annoyingly I had to cancel this later as BT are charging me an exhorbitant amount to leave. He did however help me to reduce my TV subscription which I'm very grateful for. ... View more

Thank you to Chris who has just helped me close down my mother's account, Evelyn Powell, after she passed away, he was very understanding and put me at ease, seemed a nice bloke and deserves a decent pay rise. Chris helped to make something that could be long winded and depressing into almost a joy to do.   Thank you.       ... View more

I want to thank the sky customer service people who were born polite, kind and professional to me in helping me decide to go forward or not go forward with the sky stream subscriptio.  Who are polite, kind professional to me in helping me decide to go forward or not go forward with the sky stream subscription.  ... View more

Recently renewed contract with Sky. Sandeep was very helpful as he answered and clarified all of my concerns. He went over the packs to ensure all my requests were arranged.  ... View more

Just wanted to say a big thank you to Donna at Sky customer services who I spoke to on Tuesday 24th January.  She went above and beyond to understand my situation and manage to cancel my broadband services due to circumstances out of my control. It was so nice to speak to a human being with empathy and not someone going of a script. Thank you ... View more

Thank you Sky. I ordered Sky Glass on Monday 23 January 2023 and on Thursday I was informed which stop I'm on the delively slot. I then got a call from the engineer to say he'll be with me in 45 minutes. They arrived on time & quickly got to work to unpack and set up my new TV.  Lovely engineers were brilliant and very professional.  I now have my Sky Glass up and running. Superb service. Thank you so much. Jenny x ... View more

I would like to thank the gentleman who I spoke to yesterday afternoon. I can not remember his name and I now feel that he will go unrecognised for the service he provided. I was so refreshing to speak to someone that was polite, understanding and patient, he took his time in explained everything he was doing in clear detail and nothing was too much trouble.  I hope there is a way that I can get the information of who he was so he can know that I want to say a big thatnk you. After the call I waited to give a rating of the call but did not have the option.  ... View more

On the 17th Jan @ 08.30  Simon the Sky engineer attended our home. We had issuse with our internet that had been down for several days.   I cannot fault Simons service.  He was extremely efficient,  explaining exactly what he was doing, all the while working very professionally.  Simon also , had to look at sky in our garden office, where he was also very helpful, and again he was very efficient.   Simon also made sure to wear protective shoe covering,  worked cleanly,  and removed all packaging.    It was a pleasure to have Simon sort out out issues and we are now up and running so smoothly.  So thank you Simon👍👍. ... View more

@Federica-C  I have just finished having a delightful conversation with Gaurav on live chat.   I have just renewed my Sky TV contract and it was, hands down, THE best sales experience I've ever had.   Gaurav was such a pleasure to speak to and he was so personable with great chat. He is a massive credit to you, Sky. He is the reason I renewed my contract today (which I had already cancelled a couple of weeks ago). ... View more

I would like to say big thank to customer operator  ( probably) Jules or Joe from Sky mobile for  perfect customer service ( useful information, knowledge) I am really appreciate his customer experience. 10 stars ... View more

I called today expecting a long wait but The call was answered by a human in under a minute. I spoke to John. Not only did he answer every question I asked - he saved me money and gave me other bits of information I didn't know. He went the extra mile - service like this needs to be recognised - and I think John should be told what a fantastic job he did today. John - you were a pleasure to talk to.  ... View more

I have just the most fabulous 25min conversation with 'Donna' from Hull.   Thank You, Thank You, Thank You for making my evening, day, even week. You understood exactly what I needed, arranged everything with absolutely no fuss & longwinded questions, and even saved me a few quid on my subscription.   I genuinely hope I don't get her into trouble, but the stories of Cider, Toast & Unicorns were laugh out loud brilliant.   Thank you for being you 🙂 ... View more

My broadband connection was intermittent over the weekend. Previously excellent connection speed . BT attended today in response to a proactive response from SKY. Problem quickly resolved and speeds back up to normal . Well done and spot on interactive working with SKY and BT. ... View more

I would like to leave feedback following my recent conversation with Chris from cancellation department. Unfortunately I did not receive an email or text from Sky to rate my call but I would really like for Chris to be recognized for his excellent customer service. He is a true credit to the team and went far beyond his duty to ensure a customer satisfaction. I've spoken to several team members from different departments and although I was always told I'm a valued VIP customer, only after speaking to Chris I really felt like someone cared to resolve my issue. We've been with Sky for several years and Chris is the reason we continue to be a Sky customer.  Mr and Mrs Swan ... View more

I wish to record my thanks for the excellent service provided recently in resolving a broadband issue that I have recently had.     Special mention for their superb service goes to @Gordon Munro, @Anonymous Morris and @Gary Webb who all worked so hard to get my system up and running again much more quickly that I thought would be possible.   People are very quick to complain and criticize these days, but praise should be given for great service. ... View more

Hello Sky, Like many others, I was waiting to do the follow-up survey, and although I waited a long time, eventually I had to give up. I want to say how much I appreciate the help with my account that Yasmin in the retention team gave to me. He was efficient, knowledgeable and professional.  Well done Yasmin and thank you.  ... View more

I want to say a big thanks to Jenny who spent as much time as needed last night to find the right deal for us.  Early last year we had to move out of our cherrished home due to it being flooded and rented a property so gave up sky for the 1st time in 30 years.    We have just moved back and contacted SKY and they are one of the only truely customer focused companies left.  The training they provide their staff is evident in how amazingly they treat you from the get go of any interaction.     Jenny asked lots of relevant questions and made sure we wouldn't be paying for anything we just don't need.  I was shocked at how reasonable the deal was with so many extra's.    Sky please don't change your focus on customer service as you have really hit the sweet spot.   I would appreciate you passing on my thanks for lovely Jenny for all her help and support.   Kindest regards   Ian & Simon x         ... View more

Just have to post this........ Sometimes sky agents get bad press for customer service but I've never had a disappointing experience.   Yesterday, however, my experience was enhanced with a 💎 service.   Whoever Helen from Scotland is,  she needs recognition for being  a credit to Sky and one to keep and develop ... View more

Hi I just spoke to a man called Craig who helped me with lowering my bill. I have cereal palsy which affects my speech & he was so patient and helpful & I just wanted to say a big thank you  ... View more

Hi there   really helpful Engineer manager called Erol came to my house today after a visit was out on hold yesterday. Really helpful and organised a visit for tomorrow to install a satellite. Very happy about this especially this close to Christmas    please can you find him and pass on thanks - my postcode is SS7 (benfleet, essex) and he visited Hollywood mews on the date this was posted  ... View more

We would like to say a massive ' Thank you ' to Ralph in Tech Support.  He spent a long time helping us fix my Mum's Sky Q boxes. He was so patient and gave us clear easy instructions. Amazing customer service.  Thanks so much!   ... View more

Hi. I received help from a lady last night and wanted to say thanks for the excellent help I received. She arranged for the return of my unused Nokia mobile and I was going to leave great feedback but the opportunity after the call didn't materialise. The call reference number is 23 8919 0717. Sadly I didn't get her name so please could someone pass on my thanks again and give her 10 out of 10 for a job well done and a very good attitude overall.. Happy Christmas. Michael      ... View more

We had a engineer out this morning (09/12/22)to fix an issue we have been having for a while. His name was John and this was the Bangor County Down area. He was really helpful, knew his stuff and sorted the problem very quickly. I just wanted to compliment him on his friendly, efficient service. Thank you ... View more

Wanted to say a massive thank you to the Sky TV engineer who carried out my installation at Kenley Road, Wimbledon on Saturday 3rd Dec. Despite arranging the installation a number of weeks in advance, my broadband router had failed to arrive by the time of the installation. The engineer acknowledged how frustrated I was so went out of his way to source a router from a Sky FTTP installer nearby and managed to carry out the work meaning I had internet and TV on the weekend I moved into my new home. A real credit to the company and someone who went above and beyond to do the job! ... View more

Hi In the 12 years I have been with Sky not had many issues but alas found people at Sky were very helpful going above and beyond if needed.I always fill the satisfaction  emails from Sky positively,credit where credit us due. Recently I called Sky to say thank you to all involved with Sky Glass and (imho) I am very impressed with Sky Glass which I've had for 14 months now . A big Thank You to All at Sky ... View more

Just had Sky Q installed by an engineer named Robyn in the Haworth, West Yorkshire area.   Thoroughly fantastic experience. She was polite, professional and very knowledgeable. Rather her than me fitting a new dish on the roof in the horrible weather!   I have a rather enthusiastic dog when visitors arrive but she gave time to get to know the dog, which was fantastic.   I wish good reviews could be sent direct to the people involved as it is great to receive good feedback and makes you feel good for the day.  ... View more