Send Thanks to Sky

nikris · ‎06 Dec 2023

Hello, I spoke with a really kind and happy gentleman when I called your call centre recently. I'm grateful to him for solving my issue and for the excellent work that was completed. He is the kind of person who keeps me a customer at Sky. Kindly see do it that he receives a standing ovation. Kris ( offices in Sofia)

AidanC1 · ‎04 Dec 2023

I want to say a huge thank you to George (Removed) who helped me out. He not only got me the best deal possible but also saved me £100 over the year!. He has great call handling skills, makes sure everything is explained in a clear manner and just in general very friendly and outgoing. He was also able to very quickly get my auntie back up and running with her Sky TV after a letdown with another company. 10/10 across the board 🙂 Moderator note: Removed personal/identifiable details

Charlie5150 · ‎23 Nov 2023

Good afternoon. Please ensure this message finds its way to Asiya and her supervisor. I spoke with Asiya today at approximately 14:45hrs about a home move. She was super-polite and helpful in sorting this all out nice & quick. A house move is a stressful thing with many moving parts. Thanks again Asiya for making things easy. Charlie

RickMills123 · ‎23 Nov 2023

A big thanks to Dave the Engineer who came out to Uckfield today. Very courteous chap and really polite. Sky is now up and running again. Thanks Dave. Rick.

CHEZZA46 · ‎06 Nov 2023

Well we decided to take the SKY Q offer of a free installation in August 2023.We ahd a booking for 4 weeks off and waited in on the day a lady came and she couldnt do the instalation as it was on our foof some 30 ft high and had to use a cat ladder but informed us that dshe only went up strait ladders and propmley went away having done nothing. I called the following day exspaing what had happens but the service center was unaware and he set up another fitting day 2/3 weels time.This tme 2 vans turned up so we were happy !! that this will get done as these guys had lots of equipment to scale our very low house.They asked to speak and told us the roof was wet and slippery as it had been raining early on and also there were wasps near where they wanted to climb I suggested that they did it from the back of the house but said safety was our main concern which I totaly agree with and then left us again!! went to get the post from the bottom of the drive they were partked up down the road some 20 mins after leaving. Anyway onto SKY again and same thing booked us in and the guy came and chatted I explained what had happened he was amazed but took a view of how to deals with changing the transponder only and got his ladder screwed to the vall full climbing gear on and promply went up and fitted the item. So after that Alex Scarborough setup everything and can honestly say what a credit to SKY he is soHelpfull and cannot thank him enough a real joy to have had Alex do our instalation Many Thanks to Alex. Aidan&Cheryl. Wilmslow Dish is behind the 1st Chimney

Slainte · ‎01 Nov 2023

On 16 October I was helped tremendously by your engineer, Ivaylo Bosilkov. He sorted our problems out in a clear, concise and friendly manner. He was patient and polite throughout our entire interaction and resolved the issues. Ivaylo arranged to send an engineer to our home the very next day to resolve our Wi-Fi issues. James arrived the next day and he too was so helpful and sorted our problems out. On the other hand, the person I spoke to with regard to billing (Abdul Rahim) was very difficult to understand which was very frustrating for me no matter how much I respectfully told him that I could not understand him. Thanks and regards

ISEABAIL · ‎17 Oct 2023

paul ma telephone befriender is a fantastic kind caring thoughtful young laddie way a heart of gold. whom has spend a serious considerable amount of his time chatting over the phone. over the past few months we hae built a very strong bond. we are all lassies an laddies in caledonia. aye truly appreciate the care paul has kindly shown towards mysel and his calls always lift ma spirit. paul goes above an beyond the call of duty. he is an absolute smashin scottish laddie an a true credit tae alba. sending biggest hugs lots o love frae yer wee highland lassie. all the very best stay strong an positive slainte mhor alba gu brath hae a lovely evening.

paulus · ‎23 Sep 2023

I would like to sincerely thank Sky for spoiling totally the coverage of the Japan Grand Prix qualifing by spoiling the result during watching the live cricket. Why do you do this it spoils it for customers who may have recorded the Japan Grand Prix qualifing to watch later,

Anonymous · ‎17 Sep 2023

I've been having problems with sky glass on and off since I bought it. The staff on this forum have beeb great at supporting me through some checks and procedures to identify and rectify the issues. I am very grateful for their help. Thank you.

Metalsoul99 · ‎09 Sep 2023

Why would anyone want to 'Thank Sky' ? Useless customer service ,dreadful programming and scheduling to name but a few things. Promises made and broken every second. If you are not one of the 'chosen ones' you get treated like dirt. No doubt the 'Soup Users' will be outraged but so what !

Skyjoke1 · ‎09 Sep 2023

What a joke sky - 22 years a diamond member now and never won a thing from you.

Bencarr · ‎19 Jul 2023

Many thanks to sky for the last 7 years.. unfortunately I can not afford to renew my contract at the end of July due to the current economical climate.. it's been great having you though.. p.s letting you know this on here because after 2 weeks of trying I cannot actually get through to a real person. pps... your equipment is in the post on its way bk to you.. many thanks Ben

ShelleyI · ‎17 May 2023

Dear Sky My contract was up for renewal and I intended to cancel because of the new super high cost going forward. I was gutted and a little tetchy... step in Irish Shaun, and my day has been great ever since. Not only is this fella patient and understanding, he is also so kind and great at his job!! I am truly grateful that I got to speak to Shaun today, his funny friendly way of chatting really calmed me down and made the decision to stay with Sky easy. He dealt with my mental health issues brilliantly and even stayed on later to ring me re a little issue. Give that man a Guinness!!

Lesley+fright · ‎17 May 2023

we wish to send excellent feedback to the two lovely ladies who came and fixed our sky. We accidentally cut the cable when gardening and the service was fast and very efficient. Sorry didn't get their names but you know who you are. Thank you so much the service was second to none from the phone call to customer service with Teo to the fixing. That's why we have been with sky for a very long time and have stayed

Mollymoooo · ‎17 May 2023

Hello! I've just got off the phone with mark I believe! He reassured me after I'd mentioned being a little "thick". He made my day with his help! My minds put at ease knowing I've spoken to someone and got the help I needed! I leave a 10/10 for mark, I couldn't thank him enough! I really hope this messsage reaches him!

BillCH · ‎16 May 2023

Hello Christopher, I called Sky yesterday to upgrade my existing package and you were excellent in completing my order! You were polite, very friendly and gave me the deal i wanted! Just wanted to say thank you for all of your help. Your rating from me would be 10/10 - Excellent. BillCH

Lesley+fright · ‎14 May 2023

Teo arranged an engineer to come out very promptly she also saw I was paying too much for my sky package and being a platinum member she sorted it out very quickly. Extremely good service 10/10 thank you Teo Lesley Fright

Banjaman · ‎14 May 2023

Kelly was wonderful. The best customer service I have ever experienced and made an incredibly stressful and difficult process simple. I can't thank her enough.

Hannah114 · ‎12 May 2023

Just wanted to say a big thanks to Sean (or Shaun?). I phoned up today as I was having issues with verifying my account/activating sky stream. He was so friendly and very helpful, it definitely didn't feel like I'd been on the phone for over half an hour by the time we hung up! He also called back promptly when he said he would to check if I'd managed to get my issue sorted. 5 star service, if I ever have to phone up again I'd hope to get him!

TheWrinkledDog · ‎12 May 2023

Unfortunately I didn't catch the name of the lady that helped me but she went above and beyond to sort out my issue. I had an issue with my sim card when I purchased a new phone and I thought I had sorted it until it was time for my data to restore and I didn't get the amount I was paying for. After a very unhelpful phone call, basically saying the deal was no longer valid even though I could see it on my account, I was transferred to a different department. The lady was very friendly and chatty, listened to my situation and instead of fobbing me off she came up with a deal as close to my old one as possible. She explained everything in full and made sure it was the right deal for me. Sky customer services are some of the best I've ever used and I always hang up the phone feeling very happy with the outcome.

Alison5 · ‎11 May 2023

Liam in sales helped me to set up my new account, was very patient and supportive, thank you!

CTwrex · ‎11 May 2023

I would like to thank Joseph in Cardiff for exceptional service sorting out my contract. I had previously been misled by an overseas agent who gave me a new 18 month contract which when checking my future bills was way above the quoted price, Joseph went above and beyond to sort out my new contract at the pre arranged price. Again great service and I wish there were more like him working for Sky. Chris.

Ste42 · ‎08 May 2023

I phoned today as 3 contracts are due to expire, checked offers online and wasn't in my best interest to stay with sky as affects weren't great. Not only was Courtney well spoken and easy to understand but she was very helpful and went out of her way to find better offers for me so in the end I doubled my data and signed up to another 12 months, so Better data plan so won't run out and can roll over data to my sons if needed. Thank you so much for your help and I'm happy to stay with sky because of helpful and professional staff like this! Amazing service and thanks again Courtney you really do deserve the positive feedback as you are doing a fantastic job! Have a great day!

Dr.+Muthana+Jabba · ‎06 May 2023

This is to express my sincere thanks to Ollie, the SKY Engineer. He came this morning to connect, install, configure and run my new SKY Q 1TB decoder. He exemplifies professionalism, broad knowledge, helpfulness, and customer attention and care. I think he really deserves to be commended, and SKY is fortunate to have him. Thank you very much Ollie

lorr5 · ‎05 May 2023

I contacted Sky on 5th May 2023 at 9.53 regarding signal problems with my mobile phone. I was lucky to talk to Marigold who was extrememly helpful (a score of 10), has endeavoured to help me solve my problem (score 10) and I am now waiting for a new sim card to arrive from Sky. It is unfortunate that I did not receive an email or text to enable me to provide feedback for the help I received so I thought I would send this contact form. Again, Marigold, thank you so much for your help today. I hope you get the recognition you deserve.

Ck12345 · ‎05 May 2023

Hi I would like to thank your wonderful employee who helped me get my services reinstated after a previous college misled me by stating my services would be reinstated if I paid a certain amount only to then say I had to pay a further 65 pound. Your employee then took the time to break down my bill and explain why it was so high and work out how much to pay weekly to prevent it bring suspended again. I can only thank you so much for your help and hope your son does well in his rugby and your daughter in law gets over ger fear of flying. This employee deserves a bonus for going above and beyond!

mackenzie232 · ‎04 May 2023

I'd like to thank Simon for his help today - sorry I forgot to stay on the line for the survey!

Olusola69 · ‎04 May 2023

I want to say a big thank you to a gentleman that resolved my problems with sky payment issue on Monday the 1st of May. Andrew saw that i was not happy with the situation at the time, he was very calm and he did calmed me down. He listend to my complaint and kindly resolved the matter. I worked with customer complaint in my former Job and I wanna say this guy is exceptional! You need many mor like him to deal with customer issues, most xpecially in time like this that we are dealing with a hugh changes in our businesses and career. Many Thanks to Andrew Xavier Dvaz. Olu Ayetigbo

shaves7771 · ‎02 May 2023

I would like to say a massive thank you to the 2 engineers the one that turned up at my house yesterday she was amazing and tried everything to fix the problem, then later on that day the same problem came back so i phone sky put too through to another lady engineer She was amazing and has got everything sorted yeah and I got a call back today to make sure everything is still working Outstanding service thank you so much well appreciated

Reeva26 · ‎01 May 2023

I'm trying to find the man I was on the phone to today. He was a huge help! Got me extras on my account and for cheaper for what I'm paying now! He really helped me out and was so nice!

Amb129 · ‎30 Apr 2023

I called yesterday (29/4/23) to sign up for sky TV and broadband. I spoke with John and came honestly say it was one of the most pleasant and interesting conversations I've ever had! He was beyond helpful, really went the extra mile to help me and he really is a credit to your company. If you could pass on my thanks to him once again I would really appreciate it, many thanks. Adam

Killzpop · ‎29 Apr 2023

10/10 service from Adora the last few days, fantastic in resolving my issue

Frenchfries · ‎28 Apr 2023

Tim was the most professional person I had the pleasure to interact with in a long time. He was professional, knowledgeable, patient, friendly, and most definitely possessed a problem-solving mentality. He was extremely good at solving current needs but also at identifying future ones. Tim is a great asset and his attitude towards customers should be studied and used in training. If I was recruiting for my company I would most certainly be interested in him. I hope you have a system in place to convey my satisfaction to him.

Steviebarratt1978 · ‎28 Apr 2023

Just want to pass on my thanks to Mark from South petherton who sorted my various sky q problems out on a Friday afternoon (last job). Top engineer.

CarolineJayne · ‎27 Apr 2023

Just wana say a thanks to the girl in the mobile team who sorted me out with the deal I missed and got me a great vip discount and sorted it out I was so stressed and u were so nice. Thsnks for being patient with me

Julie+Bo · ‎27 Apr 2023

A massive thankyou to the lady engineer that came for my broadband today .she went above and beyond. Was so impressed .thankyou

ParisB · ‎27 Apr 2023

Khusi was amazing on the phones today. Very helpful and informative, she was able to resolve my issue on the same call and sorted my query promptly.

Highlinder · ‎26 Apr 2023

Speaking to a very nice customer service agent called Lorraine who is part of the Sky mobile team in Dunfermline about a refund as the IVR system had put me through to them instead of the proper team dealing with refund's. Went through the whole process of when the refund was supposed to drop back into my bank accountand find out it was just sitting as credit on my account and would not come out to me for another month. But was able with Lorraine's help to get this refund out quicker to help with the cost of my new provider. I was also given options on the use of my spare piggybank data and making full use of this going forward. Just like to say a big thank you to Lorraine rom the great chat.

Hannah98. · ‎21 Apr 2023

I just wanted to extend my thanks to Allan in the cancelling department of sky, I was absolutely adamant I was leaving sky. But after a really enjoyable conversation with Allan about my packages (and dogs haha), I've decided to stick with my wifi package! I've had some bad experiences with customer service, but Alan was incredibly helpful, friendly and an absolute asset to sky. Thank you!

Nicky+Jordan · ‎20 Apr 2023

I ahve just had a phone call from Liam who is based in Derby. What exceptional customer service, friendly, polite, honest and extremely helpful. A true ambassador for Sky and shouod be cloned. Thank you Liam for such a lovely call and for your honesty and help. Nicky

Anonymous · ‎16 Apr 2023

HUGE thanks to David who did my install at CF64 yesterday morning. Had many Sky installs over the years and this guy is the best engineer by far! It was a communal install and he went above and beyond, offering advice on all aspects of Sky and its set-up. Even though I am not new to Sky Q, he took me through all the features, ensured everything was working and all aspects of my package were live. He was genuinely an awesome guy!

Lelly2 · ‎13 Apr 2023

Had an unexpected unbooked visit from a Sky engineer today. Very nice gentleman who checked my broadband and reinstated my telephone line. I think his name is Elvin and he originally hails from Albania. Great service and compliments to him.

Mrsj80 · ‎10 Apr 2023

This is POSITIVE feedback but i couldn't find anywhere to submit it. Having had a broadband outage over the last few weeks i have had 3 Sky team members phone me to check on issues and to keep me up to date on progress. Each person has been courteous, polite and very helpful. The broadband issue seems to have been resolved (fingers crossed) and id like my thanks passed on to those who helped and their managers

Cazzzzz84 · ‎04 Apr 2023

Just had a lovely informative chat with the best customer support colleague I have ever encountered in over 15 years of being a customer. So helpful, clear and simply amazing putting my mind at ease. I have had some terrible experiences with some in the past. Actually felt like I was chatting with an old friend and felt valued and looked after. Here’s hoping if I have too contact any time in the future, I hope I'm connected with Susen from Scotland every time. If there’s any rewards system for your staff, I think she absolutely deserves a great big one. Great member of staff that others can learn from. Thank you, Susan, great experience at last.

Darlow · ‎01 Apr 2023

Hi, I just wanted to say what a pleasure it was to deal with Dim from Bulgaria today, he was so helpful, polite & just just a lovely person. He is an asset to your company and I would like give him 10 out of 10. Thank you Dim. Mandy

NandaK · ‎01 Apr 2023

Thank you to Stacey from the customer service who was patient & went through all the options I had to upgrade. Trying different ways to get me a good deal. Thank you Stacey ❣️

LaurenBC · ‎31 Mar 2023

I want to say a big thank you to Mikayla (

Jules121166 · ‎29 Mar 2023

Hi my partner got in touch with one of your call hub we got through to an Irish guy called Shane who walked us through and solved our problem no worried and also give us further info pleasure to deal with him

A+K+B · ‎29 Mar 2023

I rang this evening to downgrade, I got to speak to an operator really quickly.I don't know her name but she was extremely helpful and understood my request and I've now got an excellent package that is exactly what I need with Sky Q thrown in. Very happy with customer service

Shaza+1 · ‎29 Mar 2023

Thanks to Mahamid for excellent customer service on the 29th March he was so helpful and very polite I just wish there was more people like him

Lauren59878 · ‎29 Mar 2023

Thank you very much to Amanda for assisting me this morning with my Sky Mobile. She went out of her way to make sure I understood everything. Amanda is an excellent Sky employee, and I wish that everyone I talked with at Sky had the same attitude as Amanda.

Jessicaj43 · ‎29 Mar 2023

Hi I would like to thank Leigh from the Sky Tech team in Plymouth who visited our house today. He was extremely professional and knowledgable and no question was to stupid! He is a credit to your team! Thank you so much!

Nathann300700 · ‎26 Mar 2023

Hello I'll like to give 10/10 feedback to Adam for the lad I was on phone with helped me with the connection and got it all back working so thank you

Leyla27 · ‎19 Mar 2023

Hello, I spoke with Shazad (Shaz) today in the Retentions Team. What a star he is! I wanted to reduce my bills and he was honest, helpful, empathetic and friendly - it was a joy to speak with him. Sky - you should be extremely proud to have staff like Shazad. Having been with Sky for 11 years - he treated me like the loyal customer I am. He knew his stuff and is a credit to your company. Leyla

Barry+25 · ‎14 Mar 2023

Hello I like to give thanks to Paul one of your sky engineers he came today March 14 to install for me and though it was snowing a blizzard here in NE he did his job with efficiency and then waited while I got discovery + installed and changed me PIN number so nice to meet a very pleasant gent so thank you for your help today. Much appreciated Barry.

lynnehollos · ‎14 Mar 2023

Good Morning, I would like to leave feedback for a gentleman called Brendan who is in the Retentions team. Last night around 8.00pm we spoke about renewing our Sky package, he dealt with this very professionally, he was very understanding and explained everything in fine detail, he went the extra mile to try and find a sky package to suit us. We are highly satisfied with our new 18 month contract and he is a true credit & assets to your Sky Team. I would like to give Brendan a 10 star rating I would give more if I could, thank you Brendan for all your help and advice. Kind Regards Lynne Hollos

lynnehollos · ‎14 Mar 2023

Good Morning, I would like to leave feedback for a gentleman called Brendan who is in the Retentions team. Last night around 8.00pm we spoke about renewing our Sky package, he dealt with this very professionally, he was very understanding and explained everything in fine detail, he went the extra mile to try and find a sky package to suit us. We are highly satisfied with our new 18 month contract and he is a true credit & assets to your Sky Team. I would like to give Brendan a 10 star rating I would give more if I could, thank you Brendan for all your help and advice. Kind Regards Lynne Hollos

JDJ1 · ‎13 Mar 2023

I'm not sure the name of who I dealt with but I purchased a mobile and contract with somebody who provided the best customer service with sky mobile! I didn't manager to get their name but I'd really appreciate if you could look in to who provided me with the service as this gentleman is an absolute credit to Sky and deserves a promotion/payrise

Susan+Ad · ‎13 Mar 2023

I just wanted to thank Naveennrah Raj for all his help today. Im really satisfied with my new contract. Unfortunately I wasn't able to leave a review. But its all 10s from me.

sky+email+not+sin · ‎12 Mar 2023

I am quick to complain but also when credit is due, I will let people know. After many calls to a call center, I was getting annoyed with the answers I was getting they, all the staff was intrested was selling me more sky products , which I did not want or require. I was ready to cancel some of my sky services after 23 years, I gave Sky one more chance and luckily I got the good call centre and spoke to Alan, he was helpful, attentive explained things clearly and a credit to your company, So good on you Alan and I hope other Sky customers get through to you. Cheers

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