Send Thanks to Sky

I would like to send thanks to William the engineer who upgraded my sky system to SkyQ, he was absolutely brilliant took time to explain everything to me and did his job efficiently and without any problems.  Also many thanks to Umesh, centre staff, who was brilliant with me when I contacted about my account, he was polite, understood my query and the result left me happy. Both staff are a credit to your company.  Great customer service. ... View more

This evening I spoke with Jacob about the need to cancel my Sky subscription as I had to take early retirement due to my Parkinson's Disease rapidly deterioating.   This resulted in my income decreasing significantly and I felt that having Sky tv was a luxury I could'nt afford.   I didnt want to make this call as I was somewhat embarressed by the changes in my financial circumstances.   Jacob could not have been any more helpful, understanding or respectful.   He tslked through all rhe ways Sky could help and explainef the different criterias.  He managed to reduce my monthly bill to a more affordable rate, enabling me to stay with Sky.   Jacob also explored with me other services which may be less expensive than other providers.   Jacob is an absolute credit to Sky, in a time where the cost of living has risen so much, Jacob's ability to support me in remaining with Sky was very much appreciated as was his warm and caring approach.   Thank you Jacob 😀           ... View more

Spoke to Laura today (not sure what team - she sorted me out a pod for my WiFi and an OpenReach visit) and she was fantastic. If everyone Customer Service rep I spoke too was half as good as she was, I don't think anyone would complain! Thanks for your help today Laura! ... View more

Dear Sky Team,   This could be a complaint, but thanks to your employee, this is a positive message.   I am a new Sky customer. I ordered two PUCKs at your local desk in the Douglas Court Shopping Centre in Cork. The person I was dealing with was Padraig. He was very good, not pushy, and the overall discussion was very informative. Based on my conversation, I decided to go with Sky.   Two Pucks arrived very quickly, DPD did a great job as usual. I set up the first Puck quickly, but the second Puck had a technical issue. I had several calls with Kieran at your Dublin Call centre over two days. My SKY online account wouldn’t let me go past my Eircode page while the puck was asking for an activation via the sky.com/activate link, which couldn’t be accessed because of the Eircode Issue. So, your website in Ireland has a problem with Eircodes !!    I am delighted to write at Kieran at the Dublin Call Centre has resolved my issue.   A message to management at SKY Ireland : I had several calls with Kieran. He is very technically competent, extremely patient and based on my conversation, he is a long-term employee. It was the most positive experience ever dealing with a call centre. Resolving my issue with Kieran was a pleasure.   Kudos to Kieran. He is one of a kind 😊 Please pass on my appreciation.   Regards, John ... View more

Had a call with Alicia in the Cancellations Team and had the most amazing customer service and a wonderful experience.  She was really friendly and clearly cared about doing the best for the customer.  I have left the call with a really positive experience. ... View more

I would like to send a massive thank you to sky advisor Joanna for all her help with our broadband and tv issues. She was so helpful, courteous and polite. She even made 2 call backs to me to check on the issues that we were having, Joanna is a 5 star sky advisor and thank you for all your help. ... View more

I've just spoken to Sasha who is absolutely wonderful. She has talked me through the whole process making everything very simple and easily understood, she managed to find me a couple of extra offers too. Her telephone manner is delightful and everything was made very easy for me. Her customer service skills are exemplary. A very very big thank you to SKY and in particular Sasha ... View more

I spoke to a wonderfuly lady called Leanne, who helped me with my bill payments in a caring non judgemental way.  Leanne was so hepful and kind she made me feel so comfortable and offered me a few different options and explained them all clearly.  I was dreading the call initially but left feeling that my issue was resolved in a quick way that suited me. I would imagine that there are a lot of people that need extra support at this time and feel that the Sky team have this support right. Thanks again Leanne - you were fantastic!   ... View more

Called about a query I had in regards to billing and she went above and beyond to offer me, as I'm on lower income a whole package that just makes life that bit easier! Bills are mounting up and I've felt companies have become more and more selfish but Kay at Sky has made me feel at least some care! I really regret not telling them to put their name forward to their Boss for recognition or however it works as they really were so lovely and talked me through everything with ease. So I'm writing on here in hopes that Kay gets the praise they deserve!! Like I said above and beyond, really appreciate the care and so happy I called that day now and got the amazing Kay!  ... View more

I'd had months of the frustration of not being able to get online with my phone and already had an engineer out once previously, but the problem continued. Finally thanks to Matthew, the issue was discovered and resolved. What a friendly, polite, positive, knowledgeable person and a huge credit to sky. Jules Worcester Park. ... View more

I spoke to Craig in the new sales team, he helped me take out broadband for my mum and found us an excellent package!! Craig's customer service was magnificent and our spirits were lifted throughout the call!  many times people comment on negative experiences and as a result I feel that some recognition should be given to Craig and his team as it was a lovely experience and he was empathetic, understanding and actually listened to us.  I have been a sky customer for over 10 years and glad that my mum is now one too, I will be referring more people and sharing my positive experience today.   Thanks again shynicka & Jennifer  ... View more

The gentleman who I spoke to this morning was very helpful, polite and very efficient in sorting out my problem. I unfortunately didn't get chance to complete the survey after the call but wanted to ensure he still received the excellent feedback he deserved for his help!  ... View more

Yesterday a sky engineer visited my home to sort out connection problems/issues. While he was working my husband displayed the symptoms of what we thought was a heart attack.  The engineer who we found out later was named Richard Curtis helped us to remain calm while we called the paramedics and he went down the road to direct the ambulance in the right direction.  He explained that he had difficulty finding our house which meant the paramedics would probably find it difficult as well. He gave me his phone number as it wasn't really appropriate for him to carry on working and said I could call him back once my husband was taken care of. In the end, my husband ended up in the hospital and Richard messaged me later in the day saying if we still had problems with our sky connecting we could call him back, which I did this morning. He has just left after getting everything up and running again. I would like to say a big Thank you to Richard for going above and beyond in his job, he is a credit to your company and a huge asset to Sky and if I could I would recommend him for an award for being so caring, thoughtful, and conscientious. ... View more

I called Sky today to sign up for Sky Stream. David was an amazing advisor. He was incredibly helpful, knowledgeable and explained everything clearly. Well done David, thank you 😊  ... View more

Massive thanks to Oliver in South Wales who visited my property this last week   Very knowledgeable and helpful   Kudos to you mate ... View more

Ian installed Sky Q and Sky multiroom on 19/04/24 at our home in Aigburth, Liverpool. He was was very helpful and did an amazing job! Thank you Ian.  ... View more

I had Robert visit yesterday in Norfolk to review my internet issues, he was very professional and really took the time to explain everything to me. I would highly recommend him and his level of professionalism - thank you! ... View more

I would like to say thanks to Ricky from customer services, a broadband engineer failed to attend an install, I spoke to several people at sky who just told me there was nothing I could do and just had to wait. Ricky took this on and made some phone calls to make it happen and get me a broadband appointment the same day. Great work, thank you.  Luke  ... View more

I spoke to Deny today in relation to a complex issue regarding an old sky email account. She went above and beyond to resolve this issue for me helping me to gain access to my old account which had been hacked. As a result I was able to retrieve vital email data which I thought I had lost. Deny is an absolute credit to sky and she deserves recognition for this. Thank you Deny!   ... View more

Wanted to say a huge thanks to Dwayne, Sky engineer, that took care of my mom's broadband issue in Woolwich in just a few minutes. He made himself available when she was free. He was incredibly efficient, kind and clearly brilliant at his job. He kept me (the daughter) updated at all times, which is very helpful. Thanks again. Great job! ... View more

Thanks to Ben at SKY Stockport! ... View more

Can I thank  @Chloe-W22 for all her monthly updates. It's really useful to have this and it being updated regularly  Thanks Chloe ... View more

I want to leave feedback for Sheila Canning up in Scotland. This lady is hands down the best person I have spoken to in my 10+ years with Sky. I have an ongoing issue that will take some time to resolve and Sheila has been on the phone to me every other day offering updates, seeing how the problem is and generally proving why she is so awesome. I can't thank her enough and I'm hoping the moderators either forward this to her boss or give me an idea of the best way to get this feedback to her. Sheila you're amazing, thank you, thank you, thank you.  ... View more

She was on the phone with me for almost 3 hours she was polite and very patient. She could not solve my problem but has forwarded it to the tec team.She deserves every praise so many thanks to Lilly. ... View more

Thank you so much to Thea for the chat and all the help with sorting my broadband out, azing job and very friendly 😊 thank you so much ... View more

Thanks for the call today. The guy I spoke to managed to fix half of the issue on a click of the button. He was however  keen to fully fix the issue and so continued to look into what might be causing the problem. Would like customer service like he provided always. Thank you.   ... View more

I called in two days ago to get a plan extension done on my contracts. At the time is couldnt be done as the system needed to update. Scott was very patient in explaining everything to me, I have anxiety and making many phone calls doesnt help but without knowing that Scott kept an eye on my account and called me back the next day to solve my issue. I have spoken to many advisors in many companies but I have to say Scott is patient, calm, friendly and someone who can absolutely help any customer and make a difference to their day just by going the extra mile. I would like to appauld Scott,  Sky definitely is lucky to have him. (Removed)   Moderator note: Removed personal details ... View more

Matt came to my property to get my Sky box connected and sort my broadband. He was friendly and guided me through what to do if something went wrong etc. Really genuine person and did a great job! Thanks Matt 🙂 ... View more

Thanks to the engineers at sky for fixing the network problems  ... View more

I spoke to this lovely lady (Amy O) a couple of weeks ago about my rising Sky bills. I was in an emotional state and she was so patient, so caring and so good at her job. She managed to get me a deal which allowed me to keep Sky, a service I heavily rely on being disabled. In my opinion she went above and beyind what was required of her and I think she deserves a huge pat on the back or a lovely gift from yourselves. I have dealt with some useless advisors over the years, she will remain in my memory for her kindness. Julie Dover. ... View more

Rang up about my netflix it was hacked , so he cancelled it straight  away and then looked at my package i have and saved me money ..bonus .. he was called david and Scottish rang him yesterday  Tuesday  10th on the morning  ... View more

I would just like to say thanks to the Engineer Kieran, who came out and installed Sky Q, he was very knowledgeable and had answers to all the questions I had and had a bit of a chat about the old sky kit from many years ago in my childhood it was quite nostalgic (I'm a bit of a tech nerd myself). He couldn't get on our flat roof due to not being able to get the ladders though but used his initiative to find another solution to the issue he was facing.   I would also like to thanks the people that have helped me out in the Accessability team who have been excellent in sending out some acessability remotes for my elderly grandparents to use, and even applied a sky store voucher to my account due to them accidentally using the free movie voucher on a Korean movie. They also gave me a direct phone number that puts me through to someone at the accessability team without any menu options which is a bonus.   I moved over from Virgin Media and I did question my decision when I did it, but now there is no looking back, it's miles ahead in terms of TV and customer service.     ... View more

Phoned Sky today about our mobile bill and how we could reduce it down, we were connected to Ibrahim, he was very helpful and reduced our bill down and suggested ways how we could save money on our bills without taking a bigger plan. Super helpful, 10/10 customer service. Thank you Ibrahim! ... View more

I have received such great customer service from Jeff at sky over the past few weeks I have called on behalf of my great grandmother to set her up with sky however had a few issues along the way which were out of everyone's control, however Jeff went above and beyond to get it resolved for us he was so friendly always called back when he said he would and in the end set her up with everything she wanted. Hopefully he gets the recognition that he deserves as he's been wonderful.  ... View more

Just wanted to thank the advisor that helped myself and my grandmother get the best deal, Louis you were brilliant, thank you for a fantastic customer experience and making everything as easy as possible while giving all the information in layman's terms so even my grandmother could understand.  Sadie Trafford  ... View more

I would like to say a huge thank you to Lilly in the customer service team, she went above and beyond to sort our connection issues out. She was a genuine pleasure to talk to and is a real credit to your team Sky! Please make sure someone gets this message to her for me as I think people like this make Sky the best customer service team in the industry.  ... View more

Thank you for sorting the fixture lists on ios ... View more

I wasn't sure whether I was meant to stay on the phone or I would get a follow up message to take the survey, it seems I've missed it.   I believe the lady I was speaking to was Muskan (apologies if I got it wrong).  10/10 for the service, no faffing around and getting right to the point.  Pleasant and helpful.  ... View more

Was expecting Openreach to connect my Unltrafast Broadband between 8am and 1pm. Contractor from Circet arrived just after 11am and the job was complete at 12:30pm. All up and working. ... View more

Big thank you to her son at sky protect for helping me out on a bank holiday Monday with my sky doorbell issue    big thanks 🙏  ... View more

I would like to thank Danielle from the sky help team on x for sorting out the ITV channels issue for me has the sky centre help team did not realise about this issue so thank you once again Danielle means a lot ... View more

Since I didnt receive my feedback text i'm sending via this forum instead. Yesterday (from approx 11am 30/03/24) I spoke to 3 different customer service persons who only succeeded in failing to understand my issue and passing me on to others. The 4th person was Mark in the Cancellations team who not only heard and understood everything I was saying, but took steps to resolve my issue by achieving me a bill reduction as well as ultimately keeping my custom. I don't particularly want to go through so many different people again in future, but it was worth it yesterday. Thanks Mark for hearing me, massively appreciated.  Darshna Chudasama   ... View more

Michael was absolutely superb installing our Sky tv today. Prompt, thorough, very tidy and a very nice guy.  ... View more

Really happy to have called sky support and got connected to Jason.  He was curtious, responsive and efficient in helping me.  He is a credit to your customer Support!! ... View more

This thank you is for Franchesca.  Her Id is FDX01 for going beyond excellent customer service and solving problems.   Thinking out of the box and working with an exiting and new rental tenants Franchesca has ensured a family will have internet and sky tv when they move into their new home.  This Ukrainian family uses the internet to communicate with family and friends back In Ukraine. Many thanks again and we wish you all the best with your new role Franchesca.  Olena and Mark ... View more

Upon calling to discuss my package I was put through to Ahmad a short while later. This guy was absolutely brilliant, resolved my query efficiently & smoothly but also had a great sense of humour & exceptional customer service skills. He is genuinely an absolute credit to sky - I said I'd give him 11 out of 10 if I could! Protect him at all costs 🙂 thanks for a very happy customer!  ... View more

After many attempts to access Paramount + with no success two call to sky technical and customer service  still couldn't connect.   Then two emails to Paramount  ( no response to either) I call into the  Cardiff store. Amiee ha me connected in less than 20 minutes.  She was kind, considerate and helpful. Thank you Amiee. ... View more

I'd really like to thanks Lewis from sky3, it was absolutely fantastic to speak to a uk based call rep after being passed around 5 foreign call centre reps.  Sky you cannot believe the frustration you are causing your customers when dealing with the foreign call centres. They did absolutely nothing to help me and continued to pass me around in a phone call from hell loop! We were going to cancel until we spoke to Lewis and he arranged for a engineer to look at the fault. Well done Lewis 10 star service. ... View more

Had problems with sky mini box refusing to do anything wifi related. Matt attended today and was a brilliant, friendly and helpful engineer. Replaced the main Sky Q box as it was old and of concern it might have issues. Also replaced the Sky Mini box. Updated everything for the software, connected it all and even adjusted the LNB to ensure I was getting the best signal.   Really impressed with this service from Sky as I was just expecting to have the mini box replaced and away. But nope, he checked everything was all good and improved where possible. ... View more

I have just come off a 30min phone call with one of your team members called Saima based in Scotland I presume by her accent and I stupidly disconnected without completing the survey which I fully intended to do. Saima was absolutely brilliant and spent 30 mins like I said explaining the products and changing my original request of closing my sky account to signing a new 18month contract.  I have been with Sky for 23 years and it’s your team like Saima that keep me with you. And I presume that Saima’s performance is rated on the customer survey scores she receives, I’m really annoyed with myself for the reflex of hanging up and I hope that this can rectify this as she was awesome on the call. I hope this will reach her as I wanted to email but cannot find an email adresss Thanks, Steve ... View more

I was wanted cancel sky broadband THEN amardeep gived me canceled broadband Thanks amardeep!   ... View more

I would like to thank Shubham for his help tonight.  I had a problem with a termination fee, which I was assured twice previously would not be charged.  lo and behold it appeared on my bill.  to say I was unimpressed was an understatement, as twice before I was informed that there would be no termination fee.  Shubham was able to help me and the termination fee has been removed from my bill.  Shubham gets a 10 from me.  ... View more

Tommy was the only colleague who listened to my complaint that went back to August last year and resolved my issue avoiding me going to the ombudsman he is real credit to Sky should use him to train others as some colleagues verged on useless thank you once again Tommy for listening and resolving my issue    ... View more

A massive thank you to Linda in the customer services team this morning who has made a lot of stress around moving house and sorting out between sky stream and sky Q so much easier, a complete asset to the team at Sky ... View more

I won tickets to landscape artist of the year filming and legoland  was lovely didn't expect to win but I hope whoever gets my tickets now I've cancelled both enjoys the events it's just too far away to come  ... View more

I won 4 weeks ago from sky vip a tom gates book my friends grandson was delighted thank you  ... View more

Had the BEST service phone call with Harvey, not only was he helpful with my sky package that I wanted to take out, he also had a genuine interest in what I had to say myself as a customer. He was really friendly and is definitely going to go far!  Had a really enjoyable conversation which has ultimately led me to write this!! ... View more

I recently had an issue with my Sky Protect Doorbell, after trying every troubleshooting step under the sun I decided to try and contact them for a replacement.   I emailed the support team at 8pm on a Friday I had a reply by 9am on the Saturday asking for a few details. Once those had been provided Gerson followed up within 15mins informing me that a replacement had been sent. That replacement arrived on Monday. Brilliant & efficent service, something I will always say thank you for as its rare these days from most companies 😊 ... View more