Send Thanks to Sky

Thank you so much to staff member Shreya! 10/10 customer service 🙂  ... View more

This morning I needed to call and question a bill received, Paul sorted it out without any fuss. He then noticed I was paying more than I needed to for my SIM cards and found something cheaper. He was polite and helpful. A real asset to sky.  ... View more

I wanted to find a way to thank the advisor I spoke to this evening. I believe his name was Steven, and I'm pretty sure he was Scottish. I called at about 7:30pm to change my address and order a new phone. He helped me through every step, was patient when my baby was making all sorts of noises in the background and was an all around lovely person. I usually dread ringing places like sky up but this advisor is a credit to your company and deserves some recognition. Thank you 🤩 ... View more

Spoke yesterday to Jessica from Manchester in the customer loyalty department regarding my sky broadband. She was incredibly helpful and kept the whole process very easy and smooth. Never recieved a link to a survey after the call so just wanted to make sure she got the recognition she deserved. ... View more

I want to thank Liam (removed) HE has been Amazing. I phoned up couple of weeks ago to negotiate my new Contract which was coming to the end. I spoke to another Liam (Coincidence) and we sorted everything out...so I thought... A few days later I looked to see the price negotiated online....it had nearly DOUBLED in price! Rang up spoke to another Liam, realised from the voice it was a different Liam.   He was fabulous, sorted it all out, and told me he was going to ring me today (Sunday) after I finish work to let me know everything. Sure enough he phoned back and it's been corrected.  He was professional, and knew his stuff lol! A lovely Manchester Lad lol! Thank you Liam...I hope this reaches you 🙂     Moderator note: Removed personal/identifiable details ... View more

I would like to thank Jack from sky he helped me with my account and helped me with my sky glass order he was very polite and helpful thank you so much  ... View more

I don’t often post anything but want to take this opportunity to say thank you to Emma from the Dunfermline Technical Team who went above and beyond to help me sort an issue I was having with Sky. Having been round various departments over the period of a week, I was fortunate to eventually get through to Emma who took time to listen to my issue. She then took the necessary action to resolve the issue which had put me at the brink of terminating my contract with Sky after being a loyal customer for over 24 years. Emma was knowledgeable about the policies and operational aspects of the organisation. She took the time to explain everything clearly and above all was able to resolve the issue I was faced with in the most professional manner I could have ever imagined. Her professionalism is exemplary and she is a true ambassador for Sky. I wish there were many more like her at Sky, as her impact on the organisation is simply exceptional. Thank you every so much for your kindness and professionalism, Emma! ... View more

I'd like to thank Annete (Sales Advisor) for SKY on Market Street in Manchester for an ultra smooth process of switching to SKY, She was wonderful throughout.   best   Shahzaib ... View more

So after a rather unpleasant experience with the text messaging customer service I put a complaint in by phone and got put through to Karen in retentions.   Karen i am yet to receive a feedback message but want you recognised in case it doesn't arrive.   Karen was extremely helpful and sorted my issue out in minutes and saved me a lot more stress.  She was open honest friendly and everything a customer service representative should be an absolute pleasure.   10 out of 10 a hundred times over. Thanks again so so much. ... View more

Spoke with Gavin regarding the tommy fury fight as i was having some issues with purchasing, however Gavin resolved all my issues. He went above and beyond to make sure i was able to purchase this boxing event. Very helpful and friendly adviser to speak to. Great credit to your team 🙂  ... View more

I think I spoke with Amir, who could not have been more helpful!!! He was so friendly and did everything to assist me with my issue. I don't really like speaking with customer service but he made this easy and pleasant. Well done Sky for a brilliant customer service. Thank you Amir for being wonderful, I hope to deal with you again in future! 🌟 ... View more

I believe the employee I spoke to was called Omar, they were great very patient, gave clear instructions and helpful. Thank you for the great call and solving our problem very quickly!   ... View more

Used the live chat today (22nd June 2024) to express my concerns over rising bill costs. I was assisted today by Varun, nothing was too much trouble for them, they were extremely helpful, pleasant and concise in sorting me out a better deal so that I could keep my packages!  I've even now joined sky mobile, something I'd been thinking about for a while but Varun helped me get it sorted finally!  Definitely deserve a reward for there brilliant service :). Thank you Varun!    ... View more

I just wanted to thank Isi in the broadband cancellation team - I wasn't happy with how my complaint had been dealt with and so I got put through to her to cancel my broadband altogether, but Isi understood my concerns and frustrations. She reassured me in a confident and empathetic way, before suggesting that perhaps there had been some miscommunication between me and previous colleagues, so actually the issue I complained about was not an issue! Isi quickly did the necessary upgrade to provide me with the service I needed and gave me a case number if ever I needed to call in to refer back to what she had advised me. Isi had a great sense of humour throughout and I left the call with a smile on my face 🙂 Truly an above and beyond service; thank you Isi!  ... View more

I can't remember her name as we were too busy chatting but I REALLY hope you track down who I spoke with on the phone. I received an email from sky today saying when my 18m contract is up, it will be going up £20 a month! So I was looking to cancel but wanted to find out when I could do it. Initially tried online as I never call companies, online is easier but it said an hour wait. So today I thought, I'm just gonna call and I'm so glad I did. The Scottish lady I spoke to was so helpful, friendly and personable. I told her the issue, she reminded me what a valued customer I was and wanted to see what she could do for me. This isn't a post because she saved me money; because turns out I'm still in contract for a few months so it's best to wait and call back. She gave me the date it was best to call back, and told me they would try and help me then. She then reminded me of the SkyVIP comps etc I should enter, and gave me some good information about sky mobile and the deals they do if I wanted to switch to them when my contract is up with my current provider. We then ended up speaking about the weather, and onto the euros. Quick chat about the football and wishing each others teams well (Scotland and England) I completely forgot the reason I was calling was to find out about ending my contract. She was so lovely I could of chatted to her all day! Its no wonder she's on your cancellation team, she's such a lovely helpful person to speak to that I'm hoping I get to speak with her again when I phone back in September, and I'm no longer considering leaving but will speak again and see what deals I can take out to save me some money.  im so sorry I didn't catch the name, but please find her and pass my praise on to her, and her manager as she's an absolute credit to your company. Thank you again for being so friendly and helpful. Laura x  ... View more

Thank you to Ojis who helped me on Sunday 16th June get my service restored  and listened to my complaints with understanding. Thanks to Andy from the sky priority team who helped sort out my billing issues. Both gentlemen called back to see if my issues were resolved I could not take thier calls dueto work commitments....but thank you both for your time and patience ... View more

I rang Ojis on Sunday 16th June as my service had been cut off. He was so helpful and patient and sorted out the issues. He called me back on the Monday, unfortunately I was unable to take his call due to being at work. Thank you for taking the time Ojis really appreciated. ... View more

I am a disabled housebound Customer of SKY, I have been a customer for over 23 years, I'm able to really leave their house to my lung condition, when SKY VIP started giving tickets away to go to a cinema it was a brilliant idea however I was not included due to my own condition. However I think somebody at VIP land who decide to reward their customers said we will allow our customers to download and keep a new movie, so I decided I thought well I can't go to cinema so I bring it home to SKY and I will have my cinema with SKY  VIP.   i'd like to say a big thank you to SKY it's brilliant movie it's new and I can watch it as many times as I like and it's great to be included. Thank you very much again keep up the great work it is greatly appreciated to be included. It seems that I didn't have to think twice. I didn't miss out because of the way I am. SKY I know it just can't be done every single time but it's great to have something relevant even be like once every six month the version of the movie that you think about because I will be interested if the movie is relevant it's my interest again thank you SKY VIP keep up the great work and I look forward to see what my next movie night is gonna be thanks again. ... View more

Killi the sky engineer... 14.6 2024. Installed my sky q ...had to move and reposition the dish ...Great job...went through everything with me, I'm 74....and he made everything easy to understand.  ... View more

@Caroline and @Lewis Want to do a Shout-Out to Caroline and Lewis today.  Caroline was wonderful when I rang about a Grading issue yesterday, 13th June - and from being a jibbering wreck, managed to calm me down by her helpful conversation and all done with a beautiful Scottish lilt!  The matter has now been resolved but by the end of the conversation, I had become proficient in the Police Phonetic Alphabet - in fact, I think it should now have "C for Caroline" and "L for Lewis" and was even laughing with Caroline!  Well done both of you!  If only Customer Service in all companies had a "Caroline" and "Lewis" what a different place this world would be!!   HUGE THANKS AND GOLD STARS TO BOTH OF THEM.   ... View more

Thank you Jessica for time and patience on sorting out my mum's sky glass yesterday 12-06-2024  kind regards  (removed)   Moderator note: Removed personal details ... View more

I had an engineer come yesterday, was called Jake. He was quick to find the solution to the problem. He was very polite and professional. I want to say thank you, for the amazing customer service !  ... View more

I'm not one to normally leave feedback on things like this but I have to leave a review about my phone call today.  I rang up sky customer services today 07/03/2023 as I wanted to set my dad up with sky in his house. I was put through to a guy called Daley, I think he said he was in a Newcastle branch.  When I say Daley, was a breath of fresh air I mean it. I have the worst anxiety about ringing up companies and asking to change or amend things, he made it so easy to do as he explained everything he possibly could. Myself and my dad had Daley on loud speaker as the account was going into my dads name but he likes me to be there because I can understand it abit better, not only did Daley do an amazing deal for him, he also made sure my dad understood everything aswell what he was getting, how it was going to work, shown us how to work the sky go and my sky ID account honestly above and beyond, it's not very often you're met with such a friendly character when ringing big companies but Daley was exactly that, it was quite a long phone call as we got to chatting and laughing but myself and my dad said after the phone ended we have never experienced someone so kind and friendly but also so professional.  I really hope this message gets back to him, as he fully deserves the recognition for the top quality customer service he displayed today!      ... View more

I spoke to Rob from customer service who was wonderful. He took the time to understand our situation (UK Sky Mobile phones but using in Ireland with very heavy data requirements) and suggested a solution that was cost effective and worked without us needing to replace our physical SIM cards (as that would necessitate travel back to the UK). He was super friendly, helpful and willing to think outside the box to resolve our issue. He also didn't put any pressure on whatsoever and genuinely wanted the best for us. He was absolutely amazing - thanks Rob! (the solution is working great!).   ... View more

Dear Sirs, We recently took the decision to migrate from BT broadband to Sky. There were a host of reasons for the move but was a tough one as I’ve been loyal to BT for as long as I can remember. When the new router was installed on 16 January, we had a number of teething problems and in the end called your service centre. The service was appalling. It was either a case of the engineer not understanding the problem or us not understanding the engineer, due in part to language issues. On Sunday 22 January, we had enough and wanted to revert back to BT. However, we made one last call and we’re put in touch with a hero, Paul Taylor from Sheffield. This man was excellent and saved the day. He was clear and concise and spoke in a nice Yorkshire accent and listened to our problems. He then went about a process of solving the issues systematically and logically to a way we understood. Clear & concise, without talking down to you. It was extremely refreshing and saved the day because we were genuinely considering moving back to BT. He was patient and spelled out what he was doing and why he was doing things. It took him ages to solve our problems but at the end our router was set up correctly and our broadband has worked perfectly since. This was like a breath of fresh air compared to several other engineers we spoke to earlier, who were intolerant of our problem and in my view were close to being rude. Not only did Paul sort things out but the kind man called me yesterday to see how things were. He really did show an interest and empathy and went above and beyond service levels. It was a delight. I would like to commend Paul Taylor by saying a huge thank you and cannot compliment him enough. He was truly brilliant. Thanks Paul. Kind regards Dean @PaulTaylor ... View more

I'm afraid I don't remember her name but she was a star last night. She managed to put the order through where three others had failed before. Not their faults but a technical issue prevented them from choosing a date for delivery, six weeks later and I thought I'd try again, and she answered the call.   She told me she would raise the issue with the tech staff and call me back on the weekend. This was what happened before. No joy.    She called last night and although the same issue occurred she found a workaround and needless to say she managed to put the order through and it's arriving in three days. Please find her and thank her for me, I was so shocked that she had made this happen that I think I failed to adequately thank her for all her efforts. She was fantastic.  Thank you.  ... View more

What a wonderful Sky employee TAQRIM, lovely nature,listens, understands and actions. He is a credit to Sky, he is what customer service is all about. He deserves all the recognition, has kept me up to date, not just by text but by calls, has provided a first class service, I wish VIP had personal account managers as he would be mine hands down ,genuine, and does what he says... SKY bosses be proud ......... ... View more

Called in today and within half an hour Fahima was able to sort out of all our issues and raise the case to have our WiFi speed looked into and answer all the questions I had. Such a lovely interaction, brilliant customer service and an absolute pleasure to speak to. Thank you ☺️  ... View more

Many thanks to Marina. We had lost all sky service on our dish. She immediatetly identified the problem as being neighbourhood trees and an old dish. She replaced the dish and put it higher on the wall. Problem solved. She then sorted out a number of other issues we had with the remote etc, removed an old cable and gave me a few shortcut tips. Excellent service, very efficient  and a lovely lady. We are very happy. ... View more

I just what to give a great thanks to Amy in Cardiff just outstanding customer service delt with my dad but just outstanding work  ... View more

I would like to give the lady named Angie ( she sounded scottish) a 10 out of 10 on all points. She was happy and patient. She was phenomenal over the telephone. Very helpful and with a positive attitude.    She advised me I can use the last 2 questions on the call to rate her, however I didn't get through to the right department on the phone after speaking to tech. I just just on silently for a while. So I thought I would write this way as she deserves the recognition.    What a great lady to have on your customer service 👏 you Rock Angie! 🙌     ... View more

Thanks for all the help and advice since I joined you, always  great service,  never had any problems  with  you    Thanks again  ... View more

Thankyou for helping my buying a nee phone with the best deals 🙂 ... View more

Sol the Sky operative was so helpful and knowledgeable.  He helped  to sort out all my issues. He even called me back when I had to make another call in relation to my queries. So polite, respectful and friendly. Sol is a real credit to the Sky team ... View more

I spoke to a gentleman this evening from Sky mobile & the service i received was amazing! When you speak to someone from a call centre, especially after 5pm, it is usually emotionless & robotic. The sky resource i had converstion with was friendly & so helpful. Unfortunately i did not get his name but I really hope Sky recognise & appreciate this level of service from its employee as this is not something i usually encounter from other companies. He made my day!  ... View more

I'd like it to be noted by the call centre management of the exceptional service i recieved  today   I called in regards to a poor broadband connection. The agent was knowledgeable, very chatty and put me at ease and reassured everything possible would be done to ensure its fixed.   He ran his tests, requested i preform some resets and with a small delay the error occured  again so a new router was required. He explained the timelines of events moving forward including the call back to ensure everything was running smoothy. There were no akward silences just poistitve energy coming from the man. He is a real credit to you're team and wish all customer service was this good   Call Took Place 16/05/2024 @ 13:40   Reason: Hub Replacement due to a defective one ... View more

Re Engineer visit. 15th May 24. postcode area SN8.   Many thanks to Sean yesterday, who managed to undo the damage the online help desk had done! He was professional, polite and proficient in resolving the issue. Many thanks, great service. My learning is to never never ever carry out a hard factory router re-set when the help desk tells you to. Does more damage than it solves. ... View more

I can't remember his name but I called to cancel a service. I was seen to within 30seconds. There was no hesitation, no questions, just straight to fixing my query. Great guy with a great attitude on the phone. Will stay with Sky for years if this is what customer service is like!  Thankyou!  ... View more

Rehan / customer service was amazing I have disabilities he made it easy and ccomfortable for me sorted issue straight away! Great job Rehan I appreciate you my friend! ... View more

I would like to take this time to thank Lyndsey for her assistance from the Dunfermline base of Sky. After having a serious issue, Lyndsey put my family and I at ease and efficiently handled my problem with complete transparency throughout the process. She is a model example on how to deal with customer queries. I am grateful to her.  ... View more

I've just spoken with Lesley (lovely Scottish woman) who has been on the phone with me for nearly half hour. I've moved in with my partner and unfortunately, we've had issues with setting up at the new address and having orders/engineers cancelled at no fault of our own. Lesley has talked through all of our options really clearly, answered all of our questions and got new products on the way for us. What a lovely, knowledgeable lady to have spoken to! There needs to be more Lesleys in the world!! Thank you very much! Lucy and Nic ... View more

Damien was great. We was having internet issues for over a month - Damien fixed the problem leaving us with better WiFi on 02/05/24.  He was really helpful and happy to assist with everything!  Great engineer!  ... View more

A lovely lady phoned me the other day , so we'll mannered and polite and she help me so much with an issue with payments. Thankyou so much sky 💖 ... View more

A huge thank you to Vanessa ( customer service centre )  I can honestly say i have never spoken to anyone as helpful as Vanessa From my first call she answered, she wanted to help and went 'above and beyond' to sort out my issue with the internet.  Phoned back when she said she would and constantly kept me up to date.  very friendly, and professional an asset to the company    ... View more

A wonderful advisor whose expertise helped get us back online today! Thank you very much 🙂 ... View more

I had a persistent issue with the speeds at my address. These had become apparent when I moved to the address nearly 2 years ago and my previous provider, Vodafone was of no help whatsoever. When checking speeds, the advertised speeds seemed to be what we were getting at the address, however, after looking into the issue and doing a bit of research it became apparent the issue was potentially due to the phone line box at the property possibly being about 20 years old. Scott came to visit to see if in fact this was the issue and promptly agreed this was most likely the cause of the issue as he could verify the speeds, even when devices were connected directly by ethernet cable to the router, were nowhere near what they were supposed to be. It became impossible to do something as simple as watching live tv. He changed the phone line wall box to a modern one, changed the router in case this was also a contributing factor. I tested the connection then and the problem seemed like it persisted, i say seeemed because after being out running errands for 2 hours I came back and all was well. The speed we are supposed to be getting in reality now works as it should and everything is lightning fast. To Scott I want to say a massive thank you for all his time, kindness and professionalism as I could tell he left somewhat disappointed  and puzzled as it seemed at the time all his work had been to no avail. Please give him my sincere thanks as he is the main reason I will be staying with Sky for the good impression caused on the visit, and the genuine interest in resolving the issue. Reassure him his work was completely fine and we now enjoy the speeds we are supposed to. Thank you Scott. ... View more

Big  thank you to Amandeep who was excellent  and refreshingly customer focussed.  A real star.  Called Tuesday 7th May. Manuel ... View more

Spoke to Gavin today from your Mobile retentions Team he helped me to cancel my Broadband and went above and beyond trying to sort out my issues when trying to upgrade to Sky Cinema he has took the issue on board and is going to keep an eye on it as something in the background is stopping my Sky Cinema viewing to go live.  I Just had to reach out and say how greatful I am with the way this member of staff was on the call and took his time to make sure I understood what was going on and what he was going to do.  ... View more

Tonight I spoke to an engineer - Madiloua ( not sure if name is correct ) We had a problem with our tv box whixh was connected wrongly  to the router !  He was ever so patient and professional - I am so impressed by the quality of the servixe provided !  thank you so much  nathalie  ... View more

A huge thank you to Tracey on the Sky accessible team. I called yesterday to change my direct debit account details; ask about a broadband speed issue and to discuss ways to reduce my overall monthly bill. Tracey was so helpful, kind and patient she made me feel like a valued customer. This lady is a credit to Sky and should be valued as she knows how to treat people and is an outstanding customer service advisor.  ... View more

I would like to send thanks to William the engineer who upgraded my sky system to SkyQ, he was absolutely brilliant took time to explain everything to me and did his job efficiently and without any problems.  Also many thanks to Umesh, centre staff, who was brilliant with me when I contacted about my account, he was polite, understood my query and the result left me happy. Both staff are a credit to your company.  Great customer service. ... View more

This evening I spoke with Jacob about the need to cancel my Sky subscription as I had to take early retirement due to my Parkinson's Disease rapidly deterioating.   This resulted in my income decreasing significantly and I felt that having Sky tv was a luxury I could'nt afford.   I didnt want to make this call as I was somewhat embarressed by the changes in my financial circumstances.   Jacob could not have been any more helpful, understanding or respectful.   He tslked through all rhe ways Sky could help and explainef the different criterias.  He managed to reduce my monthly bill to a more affordable rate, enabling me to stay with Sky.   Jacob also explored with me other services which may be less expensive than other providers.   Jacob is an absolute credit to Sky, in a time where the cost of living has risen so much, Jacob's ability to support me in remaining with Sky was very much appreciated as was his warm and caring approach.   Thank you Jacob 😀           ... View more

Spoke to Laura today (not sure what team - she sorted me out a pod for my WiFi and an OpenReach visit) and she was fantastic. If everyone Customer Service rep I spoke too was half as good as she was, I don't think anyone would complain! Thanks for your help today Laura! ... View more

Dear Sky Team,   This could be a complaint, but thanks to your employee, this is a positive message.   I am a new Sky customer. I ordered two PUCKs at your local desk in the Douglas Court Shopping Centre in Cork. The person I was dealing with was Padraig. He was very good, not pushy, and the overall discussion was very informative. Based on my conversation, I decided to go with Sky.   Two Pucks arrived very quickly, DPD did a great job as usual. I set up the first Puck quickly, but the second Puck had a technical issue. I had several calls with Kieran at your Dublin Call centre over two days. My SKY online account wouldn’t let me go past my Eircode page while the puck was asking for an activation via the sky.com/activate link, which couldn’t be accessed because of the Eircode Issue. So, your website in Ireland has a problem with Eircodes !!    I am delighted to write at Kieran at the Dublin Call Centre has resolved my issue.   A message to management at SKY Ireland : I had several calls with Kieran. He is very technically competent, extremely patient and based on my conversation, he is a long-term employee. It was the most positive experience ever dealing with a call centre. Resolving my issue with Kieran was a pleasure.   Kudos to Kieran. He is one of a kind 😊 Please pass on my appreciation.   Regards, John ... View more

I would like to send a massive thank you to sky advisor Joanna for all her help with our broadband and tv issues. She was so helpful, courteous and polite. She even made 2 call backs to me to check on the issues that we were having, Joanna is a 5 star sky advisor and thank you for all your help. ... View more

I spoke to a wonderfuly lady called Leanne, who helped me with my bill payments in a caring non judgemental way.  Leanne was so hepful and kind she made me feel so comfortable and offered me a few different options and explained them all clearly.  I was dreading the call initially but left feeling that my issue was resolved in a quick way that suited me. I would imagine that there are a lot of people that need extra support at this time and feel that the Sky team have this support right. Thanks again Leanne - you were fantastic!   ... View more

Called about a query I had in regards to billing and she went above and beyond to offer me, as I'm on lower income a whole package that just makes life that bit easier! Bills are mounting up and I've felt companies have become more and more selfish but Kay at Sky has made me feel at least some care! I really regret not telling them to put their name forward to their Boss for recognition or however it works as they really were so lovely and talked me through everything with ease. So I'm writing on here in hopes that Kay gets the praise they deserve!! Like I said above and beyond, really appreciate the care and so happy I called that day now and got the amazing Kay!  ... View more

I'd had months of the frustration of not being able to get online with my phone and already had an engineer out once previously, but the problem continued. Finally thanks to Matthew, the issue was discovered and resolved. What a friendly, polite, positive, knowledgeable person and a huge credit to sky. Jules Worcester Park. ... View more