cannot change router password as saying 'Your connection to this site is not private'

[Daiwilli1]

I have just received my new Sky router and have done all of the suggested things to change the password form the one it came with.  However, I am stuck with a sign in box 'http://192.168.0.1 'Your connection to this site is not private'.  I have input admin as the user name and both sky and the current password but it just defaults back to the same box.

[Highlinder]

@Daiwilli1  This is because it is self-signed certificate, there should be options to ignore this and continue

[Daiwilli1]

There are no options given. When I click I get 401 Unauthorised Authorisation Required

[Highlinder]

@Daiwilli1  Have you tried this in another browser to see if you get the same thing?

[Daiwilli1]

Yes, have tried on IPhone, 2 laptops and also in Incognito mode and the same issue unfortunately.

[Highlinder]

@Daiwilli1  Was Safari used in all of the attempts or was Chrome or similar tried also?

[Daiwilli1]

Chrome on laptops and Safari on the iPhone.

[Highlinder]

@Daiwilli1  Are you able to show us a screenshot of the page when this notice comes up. As it should say down on the bottom left " Advanced " or on the bottom right a button saying " Back to safety ".

[Daiwilli1]

 

[Daiwilli1]

It doesn't give me any options it is stuck on that page on all of my devices.

[Highlinder]

@Daiwilli1  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Daiwilli1]

This one - https://www.sky.com/help/articles/broadband-diagnostic-power-light-broadband-hub 

[Highlinder]

@Daiwilli1  you are putting in the username " admin " without quotes and the password is the Wi-Fi password on the router if not changed the password you use to login on the router.

[Daiwilli1]

I have put in admin as the user name and tried both sky and the original password. I still get the same error message on both laptops and iPhone.

[jamesn123]

@Daiwilli1 

Try a factory reset. Hold the reset button on the rear of the hub for a minimum of 20 seconds