Ring cameras vs sky wifi

[craigg86]

I'm having issues with my ring cameras (2 seperate cameras) going offline simultaneously at around 2am and they stay off until maybe 6am - im asleep so unable to confirm when they come back. The ring app is saying it's not receiving wifi signal, yet my tests via sky my signal is fine. How can 2 seperate devices say the same thing, and the isp say something else? This is driving me mad. There are no settings within ring that enable you to turn off wifi to the cameras at set times.

[Chrisee]

@craigg86 do you have Sky Q tv boxes? If you do and they have the default dtandbyvsetting of eco the WiFi hot spits go off around 2am to 5.45am so any devices using those hot spotscto connect go off line. Change the standby to Active or None then they stay on. There are other possible explanations but tgst is the most likely.