Broadband Outage 7/1/25 day 2 !

[Janices]

Broadband/fibre stopped working yesterday in the SG12 area.

Only a Default outage message from Sky but no explanation of what is causing the issue and when it will be back.   ??    It's rural here so mobile signal is poor, obviously using up my data from my mobile. Need to know more please Sky and will we be compensated ££?

[Daniel0210 · Accepted solution]

@Janices 

We are customers on here. Sky will only be able to update you based on what Openreach tell them.

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

There is no such scheme in place for customers in the Republic of Ireland.

[TimmyBGood]

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@Janices wrote:

 no explanation of what is causing the issue and when it will be back.   

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I'm afraid domestic subscription rates just don't warrant that kind of detail.