WIFI intermittently dropping out

[MickB32]

WIFI keeps dropping out completely since 13th Dec 2022 (Midlands area, UK). It is currently working okay, but from what I can gather, it has only been working again (from the outage this morning, 15th Dec) for just over 5 hours. Has anyone else been experiencing these issues?

[Highlinder]

@MickB32Your Wi-Fi is stable it is your actual internet connection is what is dropping. if you look at the WAN uptime that is just over 5 hours. But your Wi-Fi is around the same time as your system uptime.

You can try running the broadband test to see if it picks up any faults.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[MickB32]

As you'll see from the attached screenshots, which I caught during our latest WiFi outage this hour (between 3 and 4pm on Sunday 18th), the WiFi has continued to drop out. It has happened twice in the past two hours, as proven by the screenshots. Can't blame the weather now that things have improved. Any experts got further words of wisdom? TIA. 

 

 

 

[GD1]

@MickB32  It is your broadband  that is dropping not your wifi, these are 2 sepetate things.

[Highlinder]

@MickB32To clarify it is not your Wi-Fi that is dropping, but your actual internet connection. From the router stats that you have provided it is showing a drop in the WAN connection and not of that of the Wi-Fi these are at the same as the system uptime.

Where you able to run the broadband test on mobile data when this happened?

[Laffey]

Similar problem just constant internet dropping out recently 

[Highlinder]

@Laffey Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.