Voice light goes amber frequently.

[MarkRugby]

Will be seriously unhappy with Sky if I end up paying more for additional speed I don't need and the problem is still not solved. It's a shame Sky never actually read these comments. 

[MarkRugby]

I was talked into getting Ultra Fast to solve the problem. Now paying extra to "fix" the problem. However it's not fixed. Very small drop outs in the day and evening. Long enough to interrupt video calls. Browser freezes and needs to be refreshed. This is on both Ethernet and Wifi. 

Called Sky today. The person was far from helpful. Just ran the usual tests and found nothing. Then suggested I disconnect all but one device and test each device one by one. So basically blaming my devices, including 3 Sky TV boxes potentially.  

I think I'm just going to have to switch to another provider. 

[WalnutWood]

That sounds like a good idea. How do you do that? Sky sent me a new router, still hasn't fixed amber light/no landline issue. I was just going to re-plug the old router (I don't think that is the issue) to save reprogramming all my devices, and all friends and family  who visit. So, is it ok to change SSID & password? No issues with Sky? @MarkRugby 

[Highlinder]

@WalnutWoodNo one says you can't change the SSID and password on your router. Just have to remember what the changes are for a later date and be aware that if you reset the router for any reason that it will revert to factory settings.

[WalnutWood]

Thanks, @Highlinder . I think I know how to change password, but I don't know how to change SSID. 

[Highlinder]

@WalnutWoodTo change the SSID follow the information in the link below. Ignore the subject of the link, but this does tell you where the SSID name is.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

[WalnutWood]

Thanks, @Highlinder . Now I have to weigh up which is easier: reprogramming all devices for me & visitors once... or reprogramming router every time I have to do a router reset. As of now I have a problem with voice (never worked since full fibre installed weeks ago). On phone to ask Sky almost daily (reset, reset) Openreach engineer has been out, nobody can find the fault, now they sent new router, no change. . I think there is a back-office glitch.  I was with Sky, was going to change to Vodaphone, they phoned day before switch to say ooops order was never actioned, did I want to place new order. I said forget it, I'll go back to Sky. 3 weeks later (without phone or internet) full fibre installed, internet fine... but no phone. Every time I Speak to Sky they just do the same tests (reset, reset) then "escalate" it, then I get a text saying it is fixed... it is not fixed. 

[Highlinder]

@WalnutWoodIt does seem that you are in a never ending circle. Have you logged a formal complaint with Sky in order to get a solution to this?

[Masher-]

Would this be grounds to cancel my contract? They aren't providing the service you pay for and it seems they have no idea what to do about it. 
I never had this issue with BT (it's the same line!) and I'm now finding it extremely frustrating when my internet dumps me out of online gaming sessions. 

[WalnutWood]

Update. Hi again, @Highlinder  yes I have made a formal complaint , and requested an SAR including list of all calls I have made to them. 
Landline (voip) still not working. Sky  are now saying the line didn't register correctly when to switch was made to full fibre to the house. For some reason they don't seem to know what went wrong or how to fix it. I am told it is now "top priority".... so it has been "low priority" for the past four weeks? 
Any thoughts on cancelling Sky broadband and going to, say, BT? It would obviously be the same physical fibre, but would they even be able to port my number over, as at the moment Sky seem to have lost the number somewhere (or maybe it is Openreach)?  
I can't see this getting fixed anytime soon 😞 

[Highlinder]

@WalnutWoodMy guess is you just have to wait for the process to run its course, just seems like you are treding water. But hope that you do get a resolution to your issues.

[Jimb0tr0n]

This is happening again. North west region

[phillipspd]

I thought I was the only one with this problem, glad I came across this thread. I've been having the same issue, once or twice a week for several months now. Always between 9pm and 10pm, although once this week at 6pm.  Multiple calls to Sky this week, tried a reset twice, didn't help. Disconnected my land line, turned it off, that didn't help. 

I'm on Ultrafast 1. Absolutely faultless during the day. 
Has anyone found a resolution to this?

[WalnutWood]

My issue has been solved. My "landline"(VOIP) is now working. After 6weeks  they finally found the solution. "Noddy" (an engineer I think from the team in Newcastle ???)  phoned to say they had tried an experiment and I was the first one they had tried it with and it works! I am not a technician, however I think it was an issue with their system not recognising  the password from the router. 

However ...during this massive 6 week saga I did some research, and a lot of complaining. It turns out that Ofcom do NOT a cover complaints with VOIP, a massive problem in my opinion as the  Government intention is to force everyone on to full fibre and turn off copper within the next three years. I accept that a lot of people neither need nor want a "landline", however many people do want and need it. For broadband providers to mis-sell a product which says you will have a "landline" when they know that there is a big problem with this is surely unethical, and should be illegal. 

I have lodged complaints with Ofcom (about their own non-coverage  of VOIP issue) and with the Department of Digital, Culture, Media & Sport about the bigger issues. 
BUT if any individual SKY subscriber is having problems with lack of "landline" when they moved to fibre, please try to persuade your call centre handler to get in touch with "Noddy" in the engineering department in Newcastle as he has the solution. 

[santrex]

Apologies if this was covered in one of the previous hundred posts but I thought I’d share the fix I was given today by the SKY help desk for resolving the flashing voice amber light.

In my case the amber light glowed for 10-12 seconds and then went green for 50 seconds before cycling through this endless intermittent service outage.

As it turns out, the issue was with the ethernet cable connection from the white ONC box to the SKY router. This connection MUST be in port 4 at the back of the SKY router. You can identify the port by the red “WAN” lettering just above it. A quick port change (from port 1 to port 4) and reset of the router has solved teh issue. The voice LED is now solid green and no longer drops the connection.