Slow broadband

[kath1234]

Since changing to sky q and a new broadband package I am continually having ridiculously slow connecting. The little "wheel" goes round and round forever until I give up. What can be done?

[cookiemonsteruk]

@kath1234 

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Are devices connected via wifi or ethernet?

[kath1234]

Tried last time I moaned about this. Couldn't find the relevant information!! Sorry.

[jamesn123]

@kath1234 

We cant really help without them. The guide is very simple and takes you through step by step. Let us know which step you get stuck on

[kath1234]

[jamesn123]

@kath1234 

So for starters it may be that your using an iOS device, there is a known issue with the Sky hub admin interface and iOS devices so can you try using a non-iOS device or at least using a different browser on your iOS device.

As for the login it should be username: admin Password: sky OR your default WiFi password printed on the hub

[kath1234]

Blue bar only goes this far and the "wheel" is continually going round.

[kath1234]

I changed from Safari to Firefox and then tried chrome none helped. Took a picture of the screen but not showing, just the yellow triangle 

[jamesn123]

@kath1234 

And what credentials did you try?

[kath1234]

Not sure what you mean.

[jamesn123]

@kath1234 

As in username & password?

[kath1234]

I tried admin and then sky. Wheel was going round and round and the blue line at the top was only about half an inch long and nothing happened. Screen picture I tried to post just shows a yellow triangle.

[jamesn123]

@kath1234 

Hmm maybe just try a factory reset on the hub? Perhaps the admin password isnt right. To factory reset hold the reset button on the rear of the hub for 30 seconds. Then try logging in using the chrome browser

[kath1234]

[jamesn123]

@kath1234 

Almost there, just scroll down to the bottom of that page and select 'Show statistics'