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Discussion topic: Broadband hub replacement

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This message was authored by: Lego+Fan

Message posted on ‎17 Feb 2025 04:21 PM

Broadband hub replacement

Hi everyone, 

I replied to the email about no further updates to our Sky hub from Dec 2025 and ordered a replacement. 

This arrived within 2 days ( very impressed), however, even though we have reconnected mobiles and laptop to the new WiFi number and password, our Amazon Prime, Disney and Netflix no longer works, says not connected to the Internet. We have done the usual unplug etc but not sure what to do next. Also we have the extra Sky Q mini box in the bedroom, and that TV is having the same issues. Both tvs are LG.

Any help is much appreciated.

Malc 

 

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Superuser
This message was authored by: caesarome

Message posted on ‎17 Feb 2025 05:21 PM

Re: Broadband hub replacement

Posted by a Superuser, not a Sky employee. Find out more

@Lego+Fan 

Your Sky Q box will need connecting to your new wirless network:

 

https://www.sky.com/help/articles/setting-up-sky-q-connect-to-sky-hub

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