29 Sep 2023 03:05 PM
I have order and received my Sky broadband router ordered but I don’t have an optical network terminal to connecy my Ethernet cable to.
Do I need to use the Ethernet cable at all if I want to connect to WiFi?
29 Sep 2023 03:10 PM
Posted by a Superuser, not a Sky employee. Find out more
You need an ethernet cable and an ont only if you are getting full fibre fttp
What speeds did you go for.
The ont if not installed will usually be installed on the day of activation
29 Sep 2023 03:14 PM
The speed we went for is 61 Mb/s. We are due to have an engineer visit and an activation for the broadband.
Is there any form of contact needed in order to ensure a ONT is installed to the house, or would it come along by default during the visit?
29 Sep 2023 03:20 PM
Posted by a Superuser, not a Sky employee. Find out more
61 Mbps sounds like a fttc speed. You would need whats called a dsl rj 11 to rj11 cable that will plug from the broadband plug on the mastersocket to the purple port on the back of the hub.
Could you enter your full postal address below and post the table after removing your address from the image
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
29 Sep 2023 03:30 PM - last edited: 29 Sep 2023 04:04 PM by KevNewMedia
@Umut wrote:
I have order and received my Sky broadband router ordered but I don’t have an optical network terminal to connecy my Ethernet cable to.
Do I need to use the Ethernet cable at all if I want to connect to WiFi?
From the guide instruction I have received, it tells me that I need to connect an Ethernet cable from the the broadband box to the ONT.
[content removed]
(I am unable to insert my postcode because the chat has disabled me to).
I have taken a screenshot of the table image but ensure of how to insert it to this response.
Moderator note: personally identifiable information removed
29 Sep 2023 03:36 PM
Posted by a Superuser, not a Sky employee. Find out moreYour latest post has been temporarily removed as you shouldn't post personal information on a public forum. It contained your address. It should return after being edited.
29 Sep 2023 03:37 PM
Posted by a Superuser, not a Sky employee. Find out more
Above where you post there is what looks like an icon of a photograph . Click that to send the image
29 Sep 2023 03:38 PM
this is the best quality I can get for the image:
29 Sep 2023 03:43 PM
Posted by a Superuser, not a Sky employee. Find out more
Ok. Full fibre fttp is available its just 61Mbps is a strange speed. Its usually 80Mbps. 150 ,500 or 1000Mbps
It does look like the ont is still to be installed on your activation day
29 Sep 2023 03:45 PM
Ok thank you for confirming with me.
Could I request that the postal adress information I have given you can be erased from this chat conversation fully please.
29 Sep 2023 03:46 PM
Posted by a Superuser, not a Sky employee. Find out more
Also its a complex l2c installation. Meaning they can't securely use a ladder so they may have to get a specialist cherry picker , hoist team in which may delay the installation.
29 Sep 2023 03:48 PM
Ok if in the case it is a complex installation, what should I be expecting on the day of the visit if the engineer?
29 Sep 2023 03:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Umut wrote:
Ok thank you for confirming with me.
Could I request that the postal adress information I have given you can be erased from this chat conversation fully please.
Yep. @Daniel0210 did that for you .
Re ethernet cable you could get one from currys . Just ask for cat5e or above if you haven't received yours yet
29 Sep 2023 03:50 PM
I have already received an Ethernet cable from my package delivery, just like I said, I don't have an ONT.
29 Sep 2023 03:50 PM - last edited: 29 Sep 2023 03:52 PM
Posted by a Superuser, not a Sky employee. Find out more
I'd just add that 'Complex L2C' may imply a less-than-straightforward installation and 'OH external CBT' means the fibre-optic cable is coming from a pole rather than a duct.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion